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independent contractor resume example with 15+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Excellent interpersonal, written, and oral communication with others. Quickly learn new computer applications, and experienced in numerous business software applications. Accept supervision well, able to supervise others, and work well with team members.
  • Effective Selling Techniques
  • Data Analysis
  • Staff Management
  • Supervised others to obtain metric goals.
  • Staff training and development
  • Store Merchandising
  • Meeting Quotas
  • Tracking Sales Metrics
  • Regional Sales and Support
Work History
10/2016 to Current Independent Contractor Vail Resorts | , , Virginia Beach, VA
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
03/2011 to 04/2015 Regional Area Manager Wisconsin Building Supply | , , Virginia Beach, VA
  • Bolstered sales volume by 80% in less than 1 years by implementing commission program and initiating advanced and technical employee training.
  • Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning.
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Analyzed and settled multi-faceted issues impacting executive leadership and business outcomes across 6 locations.
  • Interviewed job candidates and made staffing decisions based upon store need, experience and stylist experience.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Developed and implemented successful staff incentive programs to motivate employees
  • Defined locations, dealers and investors to drive product sales and foster brand expansion
  • Developed brand expansion initiatives across sales, marketing and advertising campaigns
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Attracted, retained and developed top talent to enhance team performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Defined revenue and sales targets and motivated staff to exceed expectations.
  • Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
01/2008 to 03/2011 Outside Sales Representative Davidson | , , Virginia Beach, VA
  • In addition to providing hands-on step-by-step instructions on how products worked, I also set up display modules to market, products which increased sales and promoted repeat business.
  • 50%-70% increase with a 3-month plan tailored to each individual salon.
  • Organized inventory to keep samples ready and products within optimal levels to support target customer levels.
  • Orchestrated efficient and performance-oriented daily work plan to maximize time usage and customer connections.
  • Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Attained 70% of sales goal with strategic territory management and effective relationship-building.
  • Developed new Hampton Roads, Yorktown Williamsburg territory from nothing to 80,000 plus in yearly sales in less than 6 months.
  • Achieved and sustained consistent revenue streams with$20,000+ books of business by regularly servicing accounts and connecting with customers to promote new products.
  • Analyzed and implemented account penetration strategies for target customers.
  • Attained 80% of sales goal with strategic territory management and effective relationship-building.
  • Exceeded monthly sales targets and quotas consistently.
  • Achieved or exceeded company-defined sales quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Conducted market research and analysis to identify key customer segments.
  • Attended trade shows and conferences regularly to increase brand visibility.
  • Kept detailed records of daily activities through online customer database.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Built strong client rapport to establish diversified network of connections.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Contributed to team objectives in fast-paced environment.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Contributed to event marketing, sales and brand promotion.
  • Met existing customers to review current services and expand sales opportunities.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Informed customers of promotions to increase sales productivity and volume.
  • Developed, maintained and utilized diverse client base.
  • Negotiated terms and contracts with clients to maintain profitable sales.
01/2006 to 01/2008 District Sales Lead Trainer Hair Cuttery | , , Virginia Beach, VA
  • Management position in high traffic salon consists of opening and closing of salon running daily sales report, daily problem solving and excellent organizational skills, and public relations and ability to handle and oversee a team of 32 stylists on a day to day base.
  • Carefully maintained financial filing system.
  • Applied performance data to evaluate and improve operations, targeted current business conditions, and forecast needs.
  • Managed vendor selection and relations to guarantee the best pricing and on-time deliveries.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.
  • Devised, deployed, and monitored processes to boost long-term business success with optimal sales and profit levels.
  • Oversaw, trained, and encouraged 32 stylists, promoting a culture of efficiency and performance.
  • Planned budgets and authorized payments and merchandise returns.
  • Directed construction of product displays on monthly basis, following corporate planograms, promotions, and seasonal trends.
  • Proactively identified performance gaps among stylists and implemented process improvements to enhance higher pay tiers.
  • Reported to the district manager regarding all store and staff issues, financial goals, and sales.
  • Hired, trained, and evaluated personnel in sales and marketing.
  • Recruited, interviewed, and hired staff members who brought talent, enthusiasm, and experience to an already gifted team of Hairstylists.
  • Coached 32 sales associates in product specifications, sales incentives, and selling techniques, increasing customer satisfaction ratings by 95%.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
  • Built and maintained professional relationships with vendors and suppliers.
  • Provided coaching and mentoring to employees.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Created and oversaw [Type] training programs for operations.
Education
Expected in 05/2017 Bachelor of Arts | Psychology Norfolk State University, Norfolk, VA GPA:
  • Minor in Clinical Psychology
  • Graduated magna cum laude
  • Professional Development: Human Resources Management
  • Psychology Honors Member


Expected in 2017 Bachelor of Arts | Fine Arts Norfolk State University, Norfolk, VA GPA:
  • Majored in Fine Arts
  • Minored in Gallery Sales Management
  • Member of Golden Key International Honor Society
  • Placed first in the Hampton Roads Art shows
  • Was the TA for History of Art murals. Ran point for large projects in the Norfolk's Neon Arts District.
  • Artwork was featured in the Chrysler Museum Black History month expo.
  • Senior Showcase featured Artist for 2016 and 2017.
  • Fine Arts Club Member
  • Professional Development of Art Sales, and Marketing.
Expected in 05/2014 Associate of Arts | Psychology Tidewater Community College, Norfolk, VA GPA:
  • Relevant Coursework:
  • microsoft suite advance training
  • Statistical Methods

Focusing primarily on descriptive statistics, inferential statistics including two-way analysis of variance

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Resume Overview

School Attended

  • Norfolk State University
  • Norfolk State University
  • Tidewater Community College

Job Titles Held:

  • Independent Contractor
  • Regional Area Manager
  • Outside Sales Representative
  • District Sales Lead Trainer

Degrees

  • Bachelor of Arts
  • Bachelor of Arts
  • Associate of Arts

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