independent contractor direct response resume example with 15+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview
Customer service representative with 9+ years of professional experience looking to be a part of a company where my extensive communication skills and account keeping abilities can be utilized at it's core. Team Player with exceptional time management and multitasking abilities. Committed to providing high quality service; quick learner with superb decision making abilities.
Core Strengths
  • Self Motivated
  • Good Communication
  • Skilled in call center operations
  • Ability to work with a team
  • Goal oriented 
  • Active Listening Skills
  • Strong Customer Retention Abilities
  • Strong Problem Solving
Educational Background
Dillard University New Orleans, LA Expected in 2004 Bachelor of Arts : Social Work/ Social Welfare - GPA :
Work Experience
Liveops - Independent Contractor/Direct Response
City, STATE, 2006 - 01/2009
  • Answered a constant flow of customer calls with up to 100 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
West At Home - Directv Customer Service/Comcast Customer Service
City, STATE, 08/2007 - 06/2012
  • Effectively managed a high-volume of inbound and outbound customer calls. 
  • Defused volatile customer situations calmly and courteously.
  • Achieved sales goals and service performance requirements through new customer sales and existing customer up-sells.  
Transcom - Viasat Customer Service/Technical Support Agent
City, STATE, 08/2012 - Current
  • Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Respond to all customer inquiries thoroughly and professionally.
  • Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Serve as the main liaison between customers, management, and our sales team.
  • Implement company policies, technical procedures and standards for preserving the integrity and security of data, reports, and access.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Recommended new products to customers, resulting in an increase in add-on business. 
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service. 

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Resume Overview

School Attended

  • Dillard University

Job Titles Held:

  • Independent Contractor/Direct Response
  • Directv Customer Service/Comcast Customer Service
  • Viasat Customer Service/Technical Support Agent


  • Bachelor of Arts

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