Customer service representative with 9+ years of professional experience looking to be a part of a company where my extensive communication skills and account keeping abilities can be utilized at it's core. Team Player with exceptional time management and multitasking abilities. Committed to providing high quality service; quick learner with superb decision making abilities.
Skilled in call center operations
Ability to work with a team
Active Listening Skills
Strong Customer Retention Abilities
Strong Problem Solving
01/2006 to 02/2009
Independent Contractor/Direct ResponseLiveops － Scottsdale, AZ
Answered a constant flow of customer calls with up to 100 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Accurately documented, researched and resolved customer service issues.
09/2007 to 07/2012
Directv Customer Service/Comcast Customer ServiceWest at Home － Omaha, NE
Effectively managed a high-volume of inbound and outbound customer calls.
Defused volatile customer situations calmly and courteously.
Achieved sales goals and service performance requirements through new customer sales and existing customer up-sells.
09/2012 to Current
Viasat Customer Service/Technical Support Agent Transcom － Denver , CO
Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Respond to all customer inquiries thoroughly and professionally.
Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Serve as the main liaison between customers, management, and our sales team.
Implement company policies, technical procedures and standards for preserving the integrity and security of data, reports, and access.
Identified and solved technical issues with a variety of diagnostic tools.
Recommended new products to customers, resulting in an increase in add-on business.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Bachelor of Arts: Social Work/ Social WelfareDillard University － New Orleans, LA , USA