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FACILITY / PROPERTY/ ASSET MANAGER - My diverse experience includes cost effectively managing multiple site facility functions to support growth and change. My passion is to successfully manage facility programs that are efficient, cost effective, and exceed customer satisfactions. I have the ability to work with operating management to ensure that all facilities and ancillary systems are in place to meet organizational challenges and competitive threats. My strengths include: Providing top flight service to internal and external customers; Reacting quickly to crises; Meeting emerging and rapidly changing demands for facilities support; Managing major projects and programs to on-time, within-budget completion; Turning around projects and programs that are not meeting expectations. I have been described as a strong leader who is calm in pressure-packed situations. I know how to make scarce resources go a long way.
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- Saved facilities contract. Aleut was on the verge of losing contract with State of California.Realigned resources. Established and enforced work standards. Drove customer rating from 62% to 75% in six months. Earned a 13% performance award increase. Drove subsequent ratings to 86% (an additional $350K in award income per year).
- Turned around key account. California had lost confidence and was not awarding AFM improvement projects. Rebuilt the project team. Restored credibility. Progressed to win an average of 120 projects per month, ranging in value up to $1.3M per project. Logged high customer satisfaction and an average of 27% gross profit.
- Supported rapid growth. AFM was tasked to manage 60 additional courts and 2.2 million more square feet of buildings. Created a transition plan. Implemented a fast paced recruitment process. Built a team of 42 field staff (HVAC Technicians, Stationary Engineers and Maintenance Technicians). Accomplished in seven months, and met all contractual obligations.
- Created a comprehensive PM program. Inventoried all court equipment, established service standards and frequencies and built a work order data base based upon scheduled frequencies. Implemented the plan (350 work orders per month) and then scaled it back to only critical areas in the wake of the State’s budget crisis.
- Improved quality. Dissatisfaction as per customer key performance survey was at a minimally acceptable 70%. Identified a lack of quality control at the field level as a key cause. Implemented a self-audit program. Drove satisfaction scores to 99%+ and was a key to winning further performance awards.
- Kept pace with growth. Golden 1 was adding 8 to 10 new branches yearly. Developed construction design and material standards and protocols. Enabled the organization to expand rapidly while keeping related costs well under control. Met all operational goals and consistently came in 5% or more under budget.
- Controlled costs. Established accounting processes and procedures for the forecasting, budgeting, accounting, and reconciliation of an average of $1.5M in occupancy income and expenses, $1M in operating expenditures and $30M in capital expenditure projects. Met all goals while keeping a tight rein on expenses.
- Trust Administrator - Estate Executive- Responsible for the coordination and compliance of the fiscal, physical, tax and insurance processing requirements of a large estate settlement.
- Consultant - Provide a variety of project services on various renovations / remodel projects. Assist in the conceptual design, scope definition, contractor bidding and evaluations, construction scheduling, quality control and project close out.
- Regional Contract Manager – Aleut Facilities Management, Inc.
- 2007 to 2011.
- Responsible for the administration, and fulfillment of a $40M contract with the State of California, Administrative Office of the Courts, for the professional building operations and capital improvement project management services of over 70 buildings in 2.3 million square feet of courthouses.Team of 52 specialized union technicians, budget of $40M.
- Directed five supervisors and 22 associates within six departments including Lease Administration; Facilities Operations; Building Maintenance and Services; Purchasing; Warehouse and Mail Operations; Security; and Graphics Production.
- Provide facility services to 68 branches, 250 ATM sites and administrative headquarters statewide.
- Served as lead Project Manager of all capital projects for new acquisitions, remodels, relocation of facilities, and purchasing of furniture, fixtures, or equipment.
- Staff of 22, budget of $15M and managed over 250 vendor contracts in this $2B credit union.
- Earlier roles at Golden 1 Credit Union progressed from management trainee to loan officer.
California State University - Sacramento - Sacramento, Ca
Coursework in Business Management and Administration
Coursework in Finance and Accounting
Coursework in Real Estate Law, Risk Management and Fair Housing
American River College - Sacramento, Ca
Coursework in Business Management and Administration
Coursework in Finance and Accounting
Facilities Operations Maintenance, Property Management, Lease Administration, Project Management, Contract Administration, Vendor & Contractor Selection & Management
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School Attended
- California State University - Sacramento
- American River College
Job Titles Held:
- Independent Contractor Consultant
- Regional Contract Manager
- Manager - Facilities / General Services
Degrees
- Bachelor of Science
- Associate of Arts
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