Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Hardworking and reliable with strong abilities in various different professions. Offering quality customer service and a sense of pride in completing tasks that I receive. Highly organized, proactive and punctual with team-oriented mentality. High expectations and energetic, always eager to learn, stay prepared and advance. Socialable, good intentions and morally driven. Over 10 years of customer service, management, team leading, strategizing, manual labor and valuable lessons along the way. I'm dedicated, reliable and honest. A very quick and hands on learner. So from managing a major chain retail shoe store, to managing a night crew in a distribution center, to as an independent working as a cleaner, I believe I do what it takes, I'm very well rounded with many experiences and relationships because of them. I have a passion for helping others always and I believe in working hard to earn everything that I have or want.

  • Quality customer service
  • Requirements gathering
  • Project management
  • Time management
  • Hand tool operations
  • Forklift driving
  • Materials handling
  • Standard operating procedures understanding
  • Safety behaviors expertise
  • Active listening
  • Maintenance & Repair
  • Friendly, positive attitude
  • Communication
  • Organizational skills
  • Project planning
  • Work ethic
  • Collaboration
  • Teambuilding
Independent Contractor, 06/2016 to Current
Do It Best CorpWaco, TX,
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Sanitized frequented areas and equipment using approved supplies.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Strengthened building cleanliness by inspecting perimeters, picking up trash and performing the required tasks.
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
Maintenance, 02/2019 to 01/2021
Chenega CorporationNorfolk, VA,
  • Collaborated with building managers to assess ongoing needs and plan preventative maintenance schedules.
  • Performed general maintenance on machinery and equipment to prevent malfunctions.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Operated hand and power tools to complete repairs.
  • Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures.
  • Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Performed basic carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
  • Maintained available parts, tools and materials inventory to respond to issues.
Shift Supervisor, 01/2010 to 03/2020
Ametek, Inc.Carson City, NV,
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Trained new hires and other employees in effective work procedures and performance strategies to optimize operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Completed opening and closing duties to facilitate business operations.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Resolved customer complaints and reported issues to senior management.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Customer Service Manager, 09/2010 to 06/2016
Rack Room ShoesCity, STATE,
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Grew sales floor employee team while expanding service delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
Education and Training
: , Expected in
Virginia Union University - Richmond, VA
High School Diploma: , Expected in 06/2004
Boys And Girls High School - Brooklyn, NY

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School Attended

  • Virginia Union University
  • Boys And Girls High School

Job Titles Held:

  • Independent Contractor
  • Maintenance
  • Shift Supervisor
  • Customer Service Manager


  • Some College (No Degree)
  • High School Diploma

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