independent contractor resume example with 13 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in financial, management, and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Call Volume and Quality Metrics
- Team-Oriented and Cooperative
- Creative Problem Solving
- Calm and Professional Under Pressure
Education
Continental Academy Coral Gables, FL, Expected in 04/2003 ā ā High School Diploma : - :
Work History
Five Guys - Independent Contractor
Philadelphia, PA, 04/2020 - Current
Philadelphia, PA, 04/2020 - Current
- Delivered outstanding service while taking inbound/outbound calls from customers and leads to maintain and extend relationships for future business opportunities.
- Consulting with customers to assess needs and propose optimal solutions.
- Gathered, organized, and input information into digital database.
- Performed over 300 calls per day while providing excellent customer service and listening skills.
Sares-Regis Group - Crew Member
Centennial, CO, 01/2019 - 04/2021
Centennial, CO, 01/2019 - 04/2021
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Inspected kitchen equipment and appliances 4 times per week to verify functional operation and provided quality monitoring of food and equipment temperatures throughout each shift.
Sedgwick Claims Management Services, Inc. - Assistant Manager
Orlando, FL, 05/2019 - 06/2020
Orlando, FL, 05/2019 - 06/2020
- Offered hands-on assistance to customers, including purchases and inventory inquiries.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased sales revenues 30% by promoting complementary products and educating customers about store promotions
Common Spirit - Financial Representative
Clive, IA, 11/2018 - 12/2018
Clive, IA, 11/2018 - 12/2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Improved networking procedures to increase sales by 15%
Legacy Vacation Club - Owner Services Lead
City, STATE, 08/2015 - 09/2015
City, STATE, 08/2015 - 09/2015
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled 250 calls per shift to address customer inquiries and concerns
Amscot Financial - Co Leader
City, STATE, 08/2008 - 07/2015
City, STATE, 08/2008 - 07/2015
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Controlled labor and supply costs and created team member schedules.
- Developed and maintained relationships with customers and assisted customers with financial transactions.
- Developed 3 effective improvement plans in 2013
Island One Resorts - Front Desk Lead
City, STATE, 01/2007 - 07/2008
City, STATE, 01/2007 - 07/2008
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Conducted nightly audit of room inventory and resolved minimum 2 discrepancies
Walgreens - Certified Photo Technician
City, STATE, 02/2005 - 08/2006
City, STATE, 02/2005 - 08/2006
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Changed water and air filters on photo equipment 2 times per week to keep equipment in optimum condition
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Resume Overview
School Attended
- Continental Academy
Job Titles Held:
- Independent Contractor
- Crew Member
- Assistant Manager
- Financial Representative
- Owner Services Lead
- Co Leader
- Front Desk Lead
- Certified Photo Technician
Degrees
- High School Diploma
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