LiveCareer-Resume

independent contractor resume example with 1+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Ambitious Freelance Consultant with excellent communication and writing skills. Highly effective at supporting multiple projects and defining best solutions.

Experienced customer service representative with over 3 years of experience in administration, food service and retail combined. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic Independent Contractor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of multitasking and detailed orientation. Motivated to learn, grow and excel in Healthcare.

Skills
  • Deadline adherence
  • Lifting 50 pounds
  • Safety and compliance
  • Protective gear
  • Computer skills
  • Responsible
  • Written Communication
  • Customer Service
  • Cultural awareness
  • Organization and Time management
  • Excellent work ethic
  • Office administration
  • Meeting minutes
  • Spreadsheet management
  • Quality assurance
  • Social media knowledge
  • Team Bonding
  • Relationship building
  • Information security
  • Workflow planning
  • Letter preparation
  • Invoice Processing
  • Writing reports
  • Employee timesheet processing
  • Time management
  • Presentation design
  • Paperwork drafting
  • Filing and data archiving
  • Administrative support
  • Multi-line phone proficiency
  • 75 WPM typing speed
  • Customer and client relations
  • English fluency
  • Performance improvement
  • Sorting and labeling
  • Document control
  • Phone orders
  • Delivery confirmations
  • Mobile payment technology
  • Smartphone operation
  • Map reading and navigation skills
  • Vehicle inspections
  • Equipment monitoring
  • Equipment operation
  • Knowledge of state roads and highways
  • Order picking and processing
  • Logistics knowledge
  • Freight expertise
  • Safe driver training
  • Expense reporting
  • Sales expertise
  • Complaint resolution
  • Order fulfillment
  • Credit card processing
  • Creative problem solving
  • Strategic sales knowledge
  • Service standard compliance
  • Medical terminology knowledge
  • Stock management
  • Retail store support
  • Money handling abilities
  • Stocking and replenishing
  • Good listening skills
  • Multi-line phone talent
  • Key holder experience
  • Ability to catch errors
  • Excellent grammar
  • Strong reading talents
  • Accurate
  • Data entry background
  • Proofreading and editing
  • Reading comprehension
  • Collaboration
  • Multitasking abilities
  • Planning and Coordination
  • Detail-oriented
  • Analytical skills
  • Microsoft Office software proficiency
  • Teamwork
  • Medical coding
  • MS Office
  • Flexible and Adaptable
  • Healthcare coding
  • Understanding of medical terminology
  • Simple dressings
  • Special education
  • Medical billing and coding
Work History
Independent Contractor, 01/2020 to 06/2020
Planet Fitness Inc.Lebanon, IN,
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Consulted with customers to assess needs and propose optimal Point of Sale solutions.
  • Worked with speed and accuracy to consistently meet production standards.
  • Learned how to complete cashier and retail sales with minimal supervision, contributing to successful.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Managed day-to-day operations of consulting business, which required such tasks as multitasking and fast paced work.
Customer Service Representative, 06/2017 to 01/2018
LennarOklahoma City, OK,
  • Responded to customer requests for products, services and company information.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Educated customers on promotions to enhance sales.
  • Regularly exceeded daily sales and product add-on quotas.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Leveraged sales expertise to promote On-sale and capitalize on upsell
  • Drove team revenue totals by bringing in over $3500 in sales.
Administrative Assistant, 02/2017 to 05/2017
Taco BellHialeah, FL,
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Created PowerPoint presentations for business development purposes.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Maintained staff directory and company policy handbook for human resources department.
  • Created detailed expense reports and requests for capital expenditures.
  • Generated reports and typed letters in Microsoft Word and prepared presentations in Microsoft Presentation for maximum impact and results.
  • Performed research to collect and record Inmate data.
  • Processed invoices and expenses using Microsoft Excel and Outlook to facilitate on-time payment.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Monitored manager’s work calendar and scheduled appointments, meetings and travel.
  • Managed Microsoft Office databases converting complex data into easy-to-interpret data.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Executed record filing system to improve document organization and management.
Service Champion, 10/2016 to 01/2017
Taco BellCity, STATE,
  • Kept accurate register and dropped excess cash into safe at regular intervals.
  • Maintained counter areas in neat and clean fashion.
  • Input food and drink orders into system, documented special requests and processed payments.
  • Greeted customers, answered questions and took orders.
  • Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
  • Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
  • Managed quality assurance initiatives, including customer service, sanitization of my work area and money handling.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
Education
Certificate of Completion: Medical Coding, Expected in 01/2021
Central Georgia Technical College - Macon, GA
GPA:
  • Continuing education in Medical Assisting
  • Coursework in Medical Terminology, ICD-10-CM and Medical Procedural Coding
  • Majored in Medical Coding
High School Diploma: , Expected in 05/2017
Mary Persons High School - Forsyth, GA
GPA:
  • Awarded 3rd Place RESA District for Young Georgia Authors.
Diploma: Medical Assisting, Expected in
Central Georgia Technical College - Macon, GA
GPA:

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Resume Overview

School Attended

  • Central Georgia Technical College
  • Mary Persons High School
  • Central Georgia Technical College

Job Titles Held:

  • Independent Contractor
  • Customer Service Representative
  • Administrative Assistant
  • Service Champion

Degrees

  • Certificate of Completion
  • High School Diploma
  • Diploma

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