LiveCareer-Resume

independent contractor resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Flexible and Adaptable
  • Self-Motivated
  • Active Listening
  • Excellent Communication
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Written Communication
  • Dependable and Responsible
  • Attention to Detail
  • Organization and Time Management
  • Multitasking Abilities
Education
University of Memphis Memphis, TN Expected in Bachelors of Science : Health Promotion - GPA :

108 Credits completed towards Degree

Southwest Tennessee Community College Memphis, TN Expected in 05/2011 Associate of Science : Criminal Justice - GPA :
Work History
Fedex - Independent Contractor
Austin, TX, 06/2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Firstservice Residential - Customer Service Associate (Virtual)
DE, State, 05/2020 - 09/2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered basic technical support for clients on wide range of company products.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Handled 40 calls per day to address customer inquiries and concerns
Signature Aviation - Radio Communications Dispatcher
Manchester, NH, 12/2014 - 05/2019
  • Used critical thinking in emergency/non emergency situations
  • Ensure safe transport of patients from one location to another
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 50 daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Completed appropriate forms and radio announcements for security department needs such as BOLO requests.
  • Assisted with appropriate training of subordinate staff to meet organizational standards.
Atlanta Braves Mlb - Security Officer
Lawrenceville, GA, 05/2013 - 12/2014
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Methodist LeBonheur Healthcare - Courtesy Officer
City, STATE, 02/2012 - 05/2013
  • Notified management of issues such as suspected theft or property defacement.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Patrolled and monitored premises by foot.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Methodist LeBonheur Healthcare - Attendant
City, STATE, 03/2007 - 02/2012


  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities clean, neat and organized to give areas professional and fresh appeal.
  • Replaced restroom supplies, sanitized counters and mopped.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Cleaned showers, sinks, mirrors, toilets, countertops and other surfaces.
  • Maintained linen cart so that it was neat and organized.
GNC - Sales Associate
City, STATE, 03/2006 - 12/2006
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.

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Resume Overview

School Attended

  • University of Memphis
  • Southwest Tennessee Community College

Job Titles Held:

  • Independent Contractor
  • Customer Service Associate (Virtual)
  • Radio Communications Dispatcher
  • Security Officer
  • Courtesy Officer
  • Attendant
  • Sales Associate

Degrees

  • Bachelors of Science
  • Associate of Science

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