independent contractor resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Experienced Duty Manager proficient in solving diverse issues. Proficient in Wendy's business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success over 3 years in the customer service field. Dependable Independent contractor with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Skills
Relationship Building
Process Improvements
Goal Setting
Verbal and Written Communication
Inventory Management
Employee Development
Performance Management
Time Management
Staff Training
Onboarding and Orientation
Managing Operations and Efficiency
Team Leadership
Documentation and Reporting
Scheduling and Coordinating
Hiring and Training
Work Planning and Prioritization
Performance Tracking and Evaluation
Recruitment and Hiring
Teamwork and Collaboration
Employee Coaching and Motivation
Cost Control
Performance Evaluations
Team Building
Work Planning and Organization
Team Supervision
Customer Service
Problem Resolution
Staff Scheduling
Service Coordination
Payroll Processing
Delegating Work
Operations Management
Policy Implementation
Cash Management
Requirements Gathering
Project Management
Experience in Leadership
Content Management Expertise
Program Evaluation
People Skills
Planning & Organizing
Friendly, Positive Attitude
Computer Skills
Reliable & Trustworthy
Organizational Skills
Flexible Schedule
Conflict Resolution
Critical Thinking
Team Management
Supervision & Leadership
Good Work Ethic
First Aid/CPR
Active Listening
Experience
Independent Contractor, 05/2021 to 09/2022 Ymca Of Metropolitan Chicago – Palatine, IL,
Reviewed customer requests, resolved questions and defined specifications before completing orders.
Managed quality control and maintained high level of customer satisfaction.
Delivered high level of customer service and support by answering questions and returning phone calls quickly.
Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
Worked with clients to review ideas from sketches to finalize concepts.
Worked independently and with other team members to decipher problems and create solutions.
Utilized impressive time management and prioritization skills to meet challenging deadlines.
Researched and gathered information and photographs relating to freelance projects.
Manager on Duty, 05/2016 to 05/2019 Enduracare Acutecare – Salt Lake City, UT,
Took care of customer problem escalated by other staff members.
Created positive work environment for employees and delivered exceptional customer service.
Handled employee problems in absence of general manager.
Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
Recruited and trained new employees to meet job requirements.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Assigned work and monitored performance of project personnel.
Interviewed prospective employees and provided input to HR on hiring decisions.
Delegated work to staff, setting priorities and goals.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Produced thorough, accurate and timely reports of project activities.
Reviewed completed work to verify consistency, quality and conformance.
Evaluated individual and team business performance and identified opportunities for improvement.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
911 Telecommunicator, 05/2013 to 07/2015 Clarion County – City, STATE,
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Dispatched police officers and emergency personnel to calls for service.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Assisted departments with special requests for assistance and BOLOs.
Mentored junior team members and managed employee relationships.
Researched vehicle, wanted and missing persons information.
Responded to emergency calls routed by automatic distribution system.
Exceeded customer satisfaction by finding creative solutions to problems.
Planned and completed group projects, working smoothly with others.
Modified existing software systems to enhance performance and add new features.
Recognized by management for providing exceptional customer service.
Identified needs of customers promptly and efficiently.
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