Forward-thinking recent college graduate specializing in supply chain management with over 7 years of work experience and business development. Background includes customer, client, and project satisfaction focused on consumer diversity and needs. Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Educated in creating proposals in addition to conducting supplier and business performance reviews. Dedicated, responsible, and eager to grow technical capabilities while boosting company operational success. Self-starter with a passion for personal and organizational growth.
Education
Central Washington UniversityEllensburg, WAExpected in 06/2021 – –Bachelor of Science:Business Administration Focus in Supply Chain - GPA:
Majored in business administration with a focus in supply chain management
Business administration coursework in marketing, finance Management, business management and business analysis systems
Supply chain coursework in procurement, supply chain operations, logistics and supply chain strategy
Cascadia Community CollegeBothell, WAExpected in 06/2020 – –Associate of Science:Business - GPA:
Majored in General Business
Coursework in economics, accounting and multicultural communications
Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Oversaw new business development and customer servicing.
Contributed to annual revenue goals by selling new services and developing new accounts.
Increased year-over-year spending of key accounts by 13%.
Daimler Ag - Independent Contractor Detroit, MI, 08/2020 - 05/2021
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Discussed SEO needs, requirements, and optimized strategies for short- and long-term campaigns.
Manage day-to-day operations of consulting business, which required such tasks as meeting client objectives, efficiently utilizing monetary support and research to accurately advise clients.
Set, enforce, and optimized internal policies to maintain efficiency and responsiveness to demands.
Collaborated closely with clients to better understand project scope.
Created marketing penetration strategies that increased visibility by 20%
Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Created and improved intelligence resources to facilitate consistent click-through rates and other client objectives
Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.
Interpreted management directives to define and document administrative staff processes.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Improved office operations by streamlining client correspondence, record tracking and data communications.
Interacted with hundreds of customers daily regarding product satisfaction, problems, solutions and advice.
Increased ratings in app store by 2% within one month.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel and Google Slides.
Prepared daily customer satisfaction and customer resolution reports to assist business leaders with key decision making and strategic operational planning.
Northwest Center - Account Manager Omak, WA, 03/2020 - 06/2020
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Boosted sales numbers with proactive account servicing and diligent relationship-building.
Increased longevity of current accounts by providing individualized customer service and developing relationships with account holders.
Educated clients on new drain plugs and updated account information to maintain high standards of client service.
Actively managed over 100 accounts
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Managed shipment logistics and coordinated export efforts both domestically and internationally.
Experience discussing ISO and regulations surrounding it.
Monroe Digital Copy Center - Bindery Operator City, STATE, 06/2013 - 12/2019
Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
Worked with bindery master to facilitate picking and packing projects over 50 projects monthly, increasing profits and productivity.
Participated in relevant data processing for daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
Prepared finished products for shipping and receiving.
Checked final products for quality and durability, ensuring high-quality and long-lasting work.
Was given short internship to learn estimation and process flows.
Experience coordinating and importing raw material shipments.
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