LiveCareer-Resume

independent contractor resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Customer Relations
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Fast Learner
  • Verbal and written communication
  • Computer Skills
Work History
01/2022 to Current
Independent Contractor Dlh Holdings Corp. Atlanta, GA,
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Developed and maintained professional relations between customer, store personnel and company.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
08/2021 to 01/2022
Administrative Assistant Henkel Seabrook, NH,
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Scheduled office meetings and client appointments for staff teams.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
02/2020 to 09/2021
Boutique Owner Highmark Inc. Parkersburg, WV,
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Built boutique's reputation for effectively serving all customers through careful staff management, effective customer relations and smooth service delivery.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Arranged special marketing initiatives and in-store promotions to successfully bring in $20,000 in business over one year.
07/2019 to 06/2020
Retail Operations Assistant The University Of Oklahoma Norman, OK,
  • Assisted with day-to-day operations of facility, including scheduling and customer service.
  • Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
  • Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate
03/2017 to 11/2018
Customer Service Representative Maricopa County, Arizona Glendale, AZ,
  • Monitored call queues, call volumes and other performance metrics to detect and rectify weaknesses in response times and measures.
  • Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed over 60 calls per day.
  • Was in top 10% of all customer service representatives within the company.
  • Answered customer telephone calls promptly to avoid on-hold wait times
02/2016 to 03/2017
Shift Manager Sonic Restaurants City, STATE,
    • Trained and mentored new employees to maximize team performance.
    • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
    • Worked closely with team members to schedule breaks and shifts to meet state regulations.
    • Collected and authorized payments of guests.
    • Maintained labor costs and scheduled employees appropriately to meet numbers and maintain quality.
    • Greeted over 200 customers per day.
05/2012 to 11/2012
Cashier Bosley's Tire & Wheel City, STATE,
    • Answered questions about store policies and addressed customer concerns.
    • Collected and authorized payments of guests.
    • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
    • Maintained cash drawer of $2000 or more per shift.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Mentored new team members on POS system operation, customer service strategies and sales goals.
08/2010 to 05/2012
Crew Leader Sonic Resturants City, STATE,
  • Trained employees in time management and proper ways to complete job duties.
  • Educated bartenders, clerks, and servers on responsible service protocols.
  • Developed and implemented updating training programs for more than 20 employees.
  • Inspected dishes and utensils for cleanliness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Operated grills and fryers to prepare fast food items, including sandwiches and side items.
  • Maintained customer service standards with over 50 customers daily.
Education
Expected in to to
: Forensic Psychology
Cowley County Community College And Area Vocational-Technical School - Mulvane, KS,
GPA:

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Resume Overview

School Attended

  • Cowley County Community College And Area Vocational-Technical School

Job Titles Held:

  • Independent Contractor
  • Administrative Assistant
  • Boutique Owner
  • Retail Operations Assistant
  • Customer Service Representative
  • Shift Manager
  • Cashier
  • Crew Leader

Degrees

  • Some College (No Degree)

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