Enthusiastic and eager to contribute to business success. Experience providing quality work that exceeds organizational expectations. Unique focus on customer satisfaction, team productivity, and workplace efficiency.
Delivered goods and services to customers on time and in excellent condition.
Utilized GPS to optimize routes and continuously meet estimated delivery times.
Monitored traffic conditions and applied defensive strategies to avoid accidents.
Achieved consistently high customer scores due to exceptional service.
Documented daily mileage, gas and other data.
01/2009 to 05/2020
ManagerCleanpower – Oak Creek, WI,
Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Maintained residential tenancy agreements for renewal or termination following program guidelines.
Implemented property inspection procedures to maintain compliance with housing codes.
Responded to complaints and members' inquiries to improve service delivery.
Performed statistical collection to track tenant communication and applicant data.
Advised residents on tenancy and estate management services information.
Reviewed physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
Formed partnerships to increase awareness of housing for economic competitiveness.
Supervised property entrances and exits and monitored employee safety.
Recorded required data for incident reports and files quickly and accurately.
Maintained team compliance with professionalism guidelines and security team standards.
Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
10/2017 to 02/2020
Carpet TechnicianLife Time – Framingham, MA,
Maintained cleaning machines and tools and verified excellent condition before using at customer site.
Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
Cleaned and sanitized carpets and upholstery using steam cleaners for [Number] residential and commercial customers.
Explained cleaning process to residential customers upon arrival at home and answered questions.
Expanded cleaning services to tile, grout and hardwood floors upon customer advance request.
Maintained safe working environment at all times to avoid injury to workers, owners, children or pets.
Provided every customer with top-notch service and satisfied each client's individual needs.
02/2004 to 01/2009
Facility Operations Team MemberDickinson State University – City, STATE,
Completed specialized technical work, general maintenance, and customer servicing.
Performed building and equipment maintenance and repairs, including heating, ventilation, air conditioning, carpentry, plumbing, electrical, vehicular and machinery work.
Inspected facilities and proactively detected and diagnosed potential or actual maintenance or repair needs by listening, looking and using precision measuring and testing instruments.
Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
Stocked, sanitized, cleaned and inspected restrooms.
Disposed of waste and gathered individual trash bags to place in receptacles.
Read and followed company, customer and safety rules, policies and procedures.
Notified superiors of damaged fixtures, dispensers and furniture or building issues.
Restocked supplies, replacing toiletries, liners and soaps.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Replenished supply of hand soap, paper towels and other consumables.
Transported trash and hazardous waste to appropriate disposal area.
Education and Training
Expected in 05/2003
High School Diploma: Dickinson High School - Dickinson Nd, GPA:
Expected in
Certification: WELDING AND CONSTRUCTION TECHNOLOGY 1 And 2 DSU - Dickinson, ND, GPA:
Expected in
Certified Personal Trainer, Nutritionist, Online Coach And CPR AED: International Sports Science Association - Carpinteria, CA GPA:
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School Attended
Dickinson High School
DSU
International Sports Science Association
Job Titles Held:
Independent Contractor
Manager
Carpet Technician
Facility Operations Team Member
Degrees
High School Diploma
Certification
Certified Personal Trainer, Nutritionist, Online Coach And CPR AED
