Independent Contractor resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
Service Representative versed in customer support in high call volume environments. Superior live chat, email, computer skills, and telephone etiquette. 
Core Strengths
  • Active listening skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Customer service expert
  • Adaptive team player
  • Live Chat Specialist
  • Data Entry
  • Email

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Assistance

  • Experienced with company systems such as OneLogin, When I Work, SAP, CRM, 5x9, InContact, ZenDesk, FileMaker Pro, and diligently completed all assigned tasks, with excellent attendance
Work Experience
Independent Contractor, 02/2016 - Current
Capital Vacations Jensen Beach, FL, Lead Vision Project. Outbound calls and emails to potential qualifying leads for Solar Panel Energy Services, Kept data spreadsheet updated with daily and weekly results.
VCC Seasonal Customer Service, 09/2015 - 02/2016
Iron Mountain Rio Grande, PR, Addressed inquiries pertaining to order status, shipping and returned items, Prime memberships, cross trained in back office support to assist with unknown charges. Met daily and weekly metrics.
Independent Contractor, 10/2014 - 10/2015
Capital Vacations Lehigh Acres, FL,
  • Directed and supported new drivers through the application process for their state and background check requirements Communicated via live chat and email support Reviewed trips and feedback for accuracy Met required quality and csat requirements.
Independent Contractor, 03/2014 - 09/2014
Capital Vacations Sevierville, TN,
  • Pilot program for ShapeUp, processed members to issue welcome kits, pedometers, and activity tracking information via phone or e-mail Maintained schedule adherence and followed HIPAA policy standards.
Independent Contractor, 11/2013 - 04/2014
Farm Credit Services Of America, Pca/Flca Lincoln, NE,
  • Seasonal position for vendor, Intuit Turbo Tax, Assisted customers with basic tax questions on filing forms and products, maintained required metrics, schedule adherence, and quality standards.
Customer Service Representative, 08/2013 - 02/2014
Presbyterian Healthcare Services Clovis, NM,
  • Provided technical support to DirecTV customers with satellite services, Resolved billing inquiries and Processed individual accounts per customer's request, Met metrics scale and quality standards.
Customer Care Professional, 04/2012 - 07/2013
Capital Vacations Knoxville, TN,
  • Reviewed health care claims for Cigna Medical Assisted with inquiries regarding billing, coding, payment issues, pre-certifications, benefits, and eligibility for customers and health care professionals Maintained HIPAA policies, quality, productivity standards all while providing excellent customer service.
Customer Service Representative, 08/2011 - 08/2012
United Health Group City, STATE,
  • Respond to complex customer calls Provided excellent customer service Resolved customer inquiries such as benefit and eligibility information, explanation of benefits, billing, coding and payment issues, and authorization of treatment Constantly maintained HIPAA Policy, productivity, schedule adherence, and quality standards.
Residential Sales Acquisition, 01/2010 - 08/2011
Primary Services City, STATE,
  • Processed new customers for electricity services using SAP Planned switches or transfer of service requests Provided excellent customer service while a smile Trained constantly on company programs and policies Met quality and other performance metrics.
Customer Service Representative, 05/2009 - 11/2009
Affiliated Computer Services City, STATE,
  • Provided customer service and satisfaction Met quality and issue resolved goals Provided basic technical support Maintained company programs and policies via on-going training Performed additional tasks as directed.
Customer Service Specialist, 11/2005 - 07/2008
Convergys-Sprint City, STATE,
  • Utilized the telephone system with headset throughout the day to provide excellent customer service Reviewed and Recommended product and billing information services Provided technical support Maintained programs and services via on-going training provided by Convergys and utilized the computer-based program Performed additional tasks as directed.
Senior Secretary, 08/2004 - 09/2005
Metropolitan Community College City, STATE,
  • Completed clerical and other duties related to customer service and marketing Managed the campus information desk and college switchboard Supported students, visitors, and callers by providing general information and making referrals to campus offices and services Provided current events information, and provided customers and employees with literature relating to campus activities and community functions held on campus Handled customers with care and diligence at the counter and over the phone Documented data from information requests into FileMaker Pro database Program for periodic mass mailings Physically inventoried storerooms; replenished and maintained stock/ inventory as needed.
Seasonal Lead, 01/2002 - 07/2003
Check Retriever Spherion City, STATE,
  • Processed and Reviewed checks and insurance client mold/fire claim files for check payments Maintained document and client files Performed data entry fundamentals and assisted in the mailroom.
Customer Service Representative, 01/2000 - 01/2001
JP Morgan Chase Bank City, STATE,
  • Worked in the bank call center in a customer service capacity; serviced bank customers through incoming calls, re-directed calls, and personal follow-ups Entered and updated customer information Maintained flexibility, adaptability, and remained dependable in an environment that is constantly upgraded/enhanced service capabilities to its customers Provided professional, knowledgeable, helpful, courteous, and responsive customer service.
Educational Background
: Business, Expected in
University of Phoenix - Houston, TX
GPA: GPA: 3.5 Dean's Honor Roll
In Progress GPA: 3.5 Dean's Honor Roll
Associate of Arts: Education, Expected in
Houston Community College - Houston, TX
GPA: GPA: 3.5 Dean's Honor Roll
Some coursework completed. GPA: 3.5 Dean's Honor Roll
Multi-Task Management, Telephone Skills, Critical Thinking, Customer Service, Data Entry, Proofreading, Account Management

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Resume Overview

School Attended

  • University of Phoenix
  • Houston Community College

Job Titles Held:

  • Independent Contractor
  • VCC Seasonal Customer Service
  • Independent Contractor
  • Independent Contractor
  • Independent Contractor
  • Customer Service Representative
  • Customer Care Professional
  • Customer Service Representative
  • Residential Sales Acquisition
  • Customer Service Representative
  • Customer Service Specialist
  • Senior Secretary
  • Seasonal Lead
  • Customer Service Representative


  • Associate of Arts

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