Independent Contractor resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Career Overview
Service Representative versed in customer support in high call volume environments. Superior live chat, email, computer
skills, and telephone etiquette.
Core Strengths
Active listening skills
Seasoned in conflict resolution
Courteous demeanor
Customer service expert
Adaptive team player
Live Chat Specialist
Data Entry
Email
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Assistance
Experienced with company systems such as OneLogin, When I Work, SAP, CRM, 5x9, InContact, ZenDesk, FileMaker Pro, and diligently completed all assigned tasks, with excellent attendance
Work Experience
Independent Contractor, 02/2016 - Current Capital Vacations – Jensen Beach, FL, Lead Vision Project. Outbound calls and emails to potential qualifying leads
for Solar Panel Energy Services, Kept data spreadsheet updated with daily and weekly
results.
VCC Seasonal Customer Service, 09/2015 - 02/2016 Iron Mountain – Rio Grande, PR, Addressed inquiries pertaining to order status, shipping and returned items, Prime memberships, cross trained in back office support to assist with unknown charges. Met daily and weekly metrics.
Directed and supported new drivers through the application process for their state and background check requirements Communicated via live chat and email support Reviewed trips and feedback for accuracy Met required quality and csat requirements.
Independent Contractor, 03/2014 - 09/2014 Capital Vacations – Sevierville, TN,
Pilot program for ShapeUp, processed members to issue welcome kits, pedometers, and activity tracking information via phone or e-mail Maintained schedule adherence and followed HIPAA policy standards.
Seasonal position for vendor, Intuit Turbo Tax, Assisted customers with basic tax questions on filing forms and products, maintained required metrics, schedule adherence, and quality standards.
Provided technical support to DirecTV customers with satellite services, Resolved billing inquiries and Processed individual accounts per customer's request, Met metrics scale and quality standards.
Customer Care Professional, 04/2012 - 07/2013 Capital Vacations – Knoxville, TN,
Reviewed health care claims for Cigna Medical Assisted with inquiries regarding billing, coding, payment issues, pre-certifications, benefits, and eligibility for customers and health care professionals Maintained HIPAA policies, quality, productivity standards all while providing excellent customer service.
Customer Service Representative, 08/2011 - 08/2012 United Health Group – City, STATE,
Respond to complex customer calls Provided excellent customer service Resolved customer inquiries such as benefit and eligibility information, explanation of benefits, billing, coding and payment issues, and authorization of treatment Constantly maintained HIPAA Policy, productivity, schedule adherence, and quality standards.
Processed new customers for electricity services using SAP Planned switches or transfer of service requests Provided excellent customer service while a smile Trained constantly on company programs and policies Met quality and other performance metrics.
Customer Service Representative, 05/2009 - 11/2009 Affiliated Computer Services – City, STATE,
Provided customer service and satisfaction Met quality and issue resolved goals Provided basic technical support Maintained company programs and policies via on-going training Performed additional tasks as directed.
Customer Service Specialist, 11/2005 - 07/2008 Convergys-Sprint – City, STATE,
Utilized the telephone system with headset throughout the day to provide excellent customer service Reviewed and Recommended product and billing information services Provided technical support Maintained programs and services via on-going training provided by Convergys and utilized the computer-based program Performed additional tasks as directed.
Senior Secretary, 08/2004 - 09/2005 Metropolitan Community College – City, STATE,
Completed clerical and other duties related to customer service and marketing Managed the campus information desk and college switchboard Supported students, visitors, and callers by providing general information and making referrals to campus offices and services Provided current events information, and provided customers and employees with literature relating to campus activities and community functions held on campus Handled customers with care and diligence at the counter and over the phone Documented data from information requests into FileMaker Pro database Program for periodic mass mailings Physically inventoried storerooms; replenished and maintained stock/ inventory as needed.
Processed and Reviewed checks and insurance client mold/fire claim files for check payments Maintained document and client files Performed data entry fundamentals and assisted in the mailroom.
Customer Service Representative, 01/2000 - 01/2001 JP Morgan Chase Bank – City, STATE,
Worked in the bank call center in a customer service capacity; serviced bank customers through incoming calls, re-directed calls, and personal follow-ups Entered and updated customer information Maintained flexibility, adaptability, and remained dependable in an environment that is constantly upgraded/enhanced service capabilities to its customers Provided professional, knowledgeable, helpful, courteous, and responsive customer service.
Educational Background
: Business, Expected in - University of Phoenix - Houston, TX GPA: GPA: 3.5 Dean's Honor Roll In Progress GPA: 3.5 Dean's Honor Roll
Associate of Arts: Education, Expected in - Houston Community College - Houston, TX GPA: GPA: 3.5 Dean's Honor Roll Some coursework completed. GPA: 3.5 Dean's Honor Roll
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.