Organized hardworking and reliable seasoned individual with extensive background coordinating workflow and delegating and completing tasks. Works with upper management and other individuals to promote a positive working relationship. Accuracy, quality and meticulous attention to detail is a priority. I have 13 years of experience as an Independent Contractor in merchandising audits, pricing and other types of work in this area. I have also had experience with restock and resets, tag replacement, inventory of supply, quality control audits, gas station compliance audits, Federal Government Audits for Pharmaceutical Reps, counting samples and inspecting storage as well as experience in assembling displays and placing them on the floor in various stores. I also have strong management skills, computer skills and math skills. My current line of work has strict guidelines and attention to detail for all audits and time enforcements on completion and submission of assignments. I am able to sit and/or stand for extended periods of time and I have had to multitask in all my positions throughout the years, helping others at request has also always been a part of my past positions. This would be a great opportunity to be able to start a new more stable career.
Skills
Basic Math
Data Management
Customer Service
Working Collaboratively
Maintenance & Repair
Friendly, Positive Attitude
Reliable and Trustworthy
People Skills
Organizational Skills
Verbal and Written Communication
Time Management
Prioritizing Work
Data Entry
Multitasking and Organization
Ease with Computers and Technology
Meticulous Attention to Detail
Supply Inventory Control
Organization and Efficiency
Data Entry and Database Software
Invoice Processing
Database Maintenance
Experience
07/2009 to Current
Independent ContractorCerus Corporation – Concord, CA,
Search, request and schedule audits by timelines specified in guidelines for each audit and enter on-line reports with efficiency and accuracy, resulting in satisfaction of schedulers and clients which resulted in my ability to be qualified for more work with higher pay.
I request and complete ongoing visits for various companies ranging from fast food audits( timing and quality), pricing and stocking audits, motor vehicle/oil change audits, gas station compliance audits, Pharmaceutical Representative yearly audits required for the Federal Government which requires strict guidelines in handling of these products, medical office visits, projects requiring displays to be assembled and placed on the floor, stock counts, banking audits, school testing audits, business verification and intern audits, closeouts with return of equipment and samples just to name a few.
Completed ongoing quality checks and cleanliness audits on grocery store products, closely following strict quality assurance guidelines.
Recommended process and systems improvements such as changes to written guidelines for easier understanding.
Tracked outgoing and incoming money of my business.
Compiled, verified and entered data for required agencies/businesses
Delivered high level of customer service and support by answering questions and returning phone calls quickly.
Completed audits with efficiency and accuracy, resulting in confidence from companies I work with.
04/2006 to 07/2009
General Office AssistantTDK Services – City, STATE,
Kept office records organized and supplies well-stocked.
Answered office phone and emails to schedule work, answer questions, and document information.
Oversaw invoicing and billing functions, achieving consistent and accurate payments.
Monitored office equipment and managed smooth operation with preventive maintenance.
06/2001 to 04/2006
Public Safety Police Service AssociateState Of WI/University Of Wisconsin – City, STATE,
Assisted customers by finding solutions to complaints, concerns and inquiries.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Communicated with approximately 80 customers per day via phone and email.
Matched appropriate resource to customer requirements to quickly address and resolve concerns, boosting satisfaction.
Operated law enforcement communication equipment and NCIC database to facilitate information to department.
Received and processed 9-1-1 emergency calls to dispatch emergency services.
Ran driving records for students, faculty and staff who drove for University business
Maintained contact with units on assignment to deliver further assistance and support when needed.
Tracked call logs and shift data to enter into computer system.
Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
Trained employees on triaging and dispatching procedures to properly handle daily calls.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Maintained detailed documentation of students' attendance and disciplinary actions imposed.
Handled basic office and data management tasks involving Public Safety students' work.
Set schedules and assignments for optimal coverage.
Recruited, hired and trained qualified students for work in the Public Safety Office.
Negotiated student raises with Chief of police based on experience, specialization and course content.
Coordinated Commencement
Operated student locator program for emergency notification to students.
Payroll and bookkeeping for all expenses relating to student employees
Maintained up to date and accurate Public Safety radio and telephone communication logs.
Receptionist
Responsible for watching all alarm computers on campus including those from the Heat/Chill plant and informing various departments of any issues.
Managed office inventory and placed new supply orders.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Booked hotel rooms, car rentals and conference rooms for trips and conferences.
Drafted manuals for office personnel use.
Maintained certifications and completed training on systems and components.
Followed established safety rules, OSHA guidelines, and company safety policies and procedures.
Examined previously completed work for accuracy.
Acquired risk-related data from external and internal resources.
Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Responded to guest questions about current facility events and future offerings.
Processed admission payments and provided tickets.
Collaborated with cross-functional teams to plan daily activities and operations to meet targets.
Completed employee performance evaluations to identify deficiencies and recommend improvement strategies.
Performed billing, collection and reporting functions for risk management/camps, background checks and events programs and Facilities Management re-key of all buildings. office generating over.
Preformed yearly and quarterly background checks, DL checks for new students, staff and faculty as well as those that continued to work and need these services each year.
Maintained detailed and procedural processes for re-key project and installation of electronic locks to improve accuracy and efficiency.
Attended meetings and took meticulous notes to disseminate to participants.
Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
Organized guided tours, presenting scripted information and answering questions with Public Safety students as guides.
Provided friendly and professional assistance to employees, visitors and customers.
Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
Reported malfunctioning or unusable technologies to request updates or technical support.
Revised standard operating procedures to reflect current practices.
Adhered to strict data confidentiality policies to prevent information leakage.
Compiled data from source documents prior to data entry.
09/1992 to 06/2001
Clerical Assistant 1 & 2/Program Assistant 1 & 2Department Of Transportation/Division Of Highways – City, STATE,
Answered office phone and emails to schedule appointments, answer questions, and document information.
Created reports and other types of documentation, which often contained sensitive and confidential data.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Prepared shipping packages by printing packing labels and verifying orders.
Answered multi-line telephone system when filling in for receptionist and routed calls to appropriate personnel.
Screened visitors and directed to specific location for office safety.
Managed material flow and cataloging materials by accurately maintaining references and files.
Coordinated administrative operations to bolster workflows and improve productivity.
Assisted RE office staff by taking initiative to help upper management and coordinate Public and District events.
Entered RE, Signs, Highway Projects, Environmental data into various software programs, maintaining 100% accuracy over career at DOT.
Provided exemplary training in office procedures and policies to new employees.
Collected and verified in Real Estate Section and Signs Department duties, assisting in streamlining all processes.
Managed variety of tasks, including time sheet review.
Booked conference rooms, district events at hotels, food services for off campus RE conferences.
Mentored and provided training to staff and developed staff support manuals.
Served as link between management and public by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Collected and organized documents and supplies.
Organized and supported office activities for staff to continuously improve operations and maximize productivity.
Utilized active listening skills to quickly resolve problems and escalated larger issues to Department heads.
Managed daily operations within the departments by supporting continuous delivery of excellent services and care.
Prepared and disseminated public information.
Increased staff productivity with streamlined processes and improved automation.
Researched and responded to customer inquiries.
Scanned and filed forms, reports, correspondence and receipts.
Reviewed files to check for complete and accurate information.
Retrieved requested files and delivered to appropriate personnel.
Updated daily logs for tracking file movements.
Destroyed outdated and protected information in digital and physical formats.
Pulled files for staff, management and third-party requests.
Transferred and requested records to and from other offices.
Collected, sorted and distributed incoming mail and packages.
Prepared outgoing packages for pickup by various delivery services.
Managed general clerical tasks such as adding bar codes and reshelving collections.
Copied documents and compiled multiple copies.
Prioritized workload to achieve maximum output and meet deadlines.
Adjusted equipment and computer interface to print various sized projects using different paper stocks.
Implemented quality control measures to check projects for accuracy and efficiency.
Enabled printing by loading materials and setting inking mechanisms to complete work orders.
Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
Sorted, verified and staged finished work for approval, and distribution.
Cleaned machines on consistent basis as part of robust preventive maintenance program to achieve continuous functionality.
Recorded completed work in production logs, including accurate quantity output, materials used and problems encountered, to inform supervisors and positively affect future operations.
Adhered to safety protocols and manufacturer operation standards when operating copy equipment, protecting personnel from injury and machinery from damage.
Loaded engineering and office machines with blank paper, toner or film.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Addressed information updates by making changes to records in company database.
Delivered administrative support to team members by making copies, sending faxes, organizing documents.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Maintained front office cleanliness and organized supplies to increase productivity.
Signed for packages, recorded deliveries, and distributed to personnel.
Updated drawings such as blueprints and elevations.
Attended public informational meetings and other industry events.
Entered information into the environmental department program for mitigated pollutants with adverse environmental impacts.
Education and Training
Expected in 04/1973
Certificate of Completion: General Office NWTC - Wausau, WI, GPA:
Expected in
: Associate Degree Accounting NCTI - Green Bay, WI, GPA:
Languages
English:
Professional
Negotiated:
Activities and Honors
Employee Recognition Award in 2000 signed by the Governor
Additional Information
Independent Contractor testing for related jobs/ongoing
Scheduling, coordinating, organizing and completing compliance visits
Prioritization, Customer Service, Proofreading, Organizational and Listening Skills
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