independent contractor resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
I wish to obtain a position in which I can utilize my skills, knowledge, and grow from new training experiences. Polite and attentive Administrative clerical assistant offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable Office administration with strong ability in assisting in the preparation of regularly scheduled reports. Offering scheduling service appointments and customer problem resolution. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Service-Oriented
Attention to Detail
Data Gathering
Switchboard Operation
Problem Solving
Mail Sorting and Routing
Service Oriented
Data Entry
Multitasking and Prioritization
Reliable and Punctual
Outgoing Mail Preparation
Expense Reports
Basic Bookkeeping
Office Machine Operation
Experience
Independent Contractor, 05/2019 to Current Manitou Bf – Madison, SD,
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Delivered rush merchandise on tight schedules to meet customer targets.
Handled merchandise in accordance with product handling standards.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Utilized street maps to plan and determine most efficient routes.
Transported and safely delivered items to prevent damage or loss.
Navigated routes with relevant map programs and GPS systems.
Obeyed traffic laws and follow established traffic and transportation procedures.
Loaded trucks and safely secured merchandise to prevent damage during transportation.
Customer Service/Head Office Assistant, 08/2013 to 05/2019 Peoples Health Centers Family Of Companies – Saint Louis, MO,
Ensure all Service Dept
Financial are handled properly
Multi-task order processing paying close attention to detail
Schedule vehicle service/recall appointments and transportation and provide Valet when necessary
Operate Cisco Switchboard
Responsible ensuring proper use of Accounting /Data, filing and maintain accurate paper flow
Rack Repair Orders and Vehicle Returns
Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Investigated and solved routine, complex and long-standing customer issues each day.
Warranty Administrator, 08/2009 to 08/2013 Lexus Auto Group – City, STATE,
Kept thorough records of service actions and customer information.
Stayed up to date on factory announcements and recalls.
Organized claims paperwork and booked appointments with customers.
Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
Reconciled warranty receivables with payments using appropriate accounting schedules.
Processed warranty paperwork for accurate documentation, reporting and filing.
Followed up on payments for outstanding claims.
Provided extended warranty data and pricing to sales departments.
Resubmitted rejected warranty claims and received authorization for write-offs.
Managed logistics of incoming and outgoing components shipments.
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Verified policy holder data, including age, contact number and physical address.
Complied with confidentiality regulations in handling customer information.
Checked documentation for appropriate coding, catching errors and making revisions.
Processed claims for payment or forwarded to appropriate personnel for further investigation
Handled modification and updating of policies.
Collaborated with fellow team members to manage large volume of claims.
Switchboard Operator/Receptionist, 09/1999 to 08/2009 Hoffman Auto Group – , ,
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Served as company concierge to employees requiring assistance help with travel arrangements.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted visitors and verified reasons for visit and appointment information.
Maintained front office cleanliness and organized supplies to increase productivity.
Greeted visitors to provide information and direct to appropriate personnel.
Maintained office equipment, scheduling service to repair issues.
Education and Training
GED: , Expected in 01/2006 to Vernon Adult Education - Vernon,CT, GPA:
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