Independent Contractor resume example

Managed day to day operations for ten Flint campuses with 1000+ end users, providing superior technical support to students and staff.

Analyzed and resolved complex network issues.

Hardware/Software/Media troubleshooting and resolution.

Network deployment, configuration and troubleshooting.

Worked with vendors in deploying wireless infrastructure.

PC/Laptop repair and imaging.

iPad, Blackberry, E-mail configuring and troubleshooting.

Provided first level support to Fortis College in Cincinnati and Dayton, Ohio.

Managed and provided system, application, network analysis, troubleshooting and resolution for campus networks and hardware.

Responsible for performing a hardware refresh, upgrading analog phones to Cisco VoIP for Huntington National Banks main centers in the Columbus, Ohio region.

Configured, deployed and set up Cisco VoIP phones for 5000+ end users.

Performed network troubleshooting and resolution including keystone

repair, Cat-5 cabling, investigating Cisco PoE switch working with

Project Managers in locating all dead ports and drops and performing turn-ups.

Responsible for migrating network and circuits, working with on-site DTAC's during the JPMC/Washington Mutual merger:

Remotely worked with on-site personnel on nightly circuit migrations in

Florida, Oregon, Arizona, California and Washington.

Analyzed, supported, resolved any technical issues involving degrading

DS1 circuits.

Developed Visio flowcharts for all network documentation and updates

Responsible for the migration of network printers for various pharmacies in the Omnicare network.

Migrated Class I, II, III and IV print servers

Performed software troubleshooting

Reconfigured Cisco switches for delivery to sites for upgrading and scalability.

Active directory account management, adding, removing or modifying

user accounts, deleting AD forests that were obsolete.

Modified and managed e-mail accounts.

Monitored day to day global operations analyzing, troubleshooting, resolving complex networks, MPLS, IPVPN, MLPPP and DSL issues.

Analyzed, troubleshot, resolved degraded circuits, hardware failure, network outages; working with on-site technician and engineers, compiling head to head testing, monitoring router uptime, and line errors Creating, documenting, tracking, closing open tickets.

Providing incident management, handling incoming calls, e-mails.

Provided site consultation

Performed hardware and software troubleshooting and resolution;

including hardware refreshes and imaging

Deploying Firewall rules utilizing SonicWall

Windows Administration, managing Windows 2003. Deploying Group

Policies, managing AD forests and OU's

Assisted in configuring and deploying network updates, patches and

security, providing weekly backups

Assisted w/ drafting, developing and implementing a school wide IT plan

and AUP policy in conjunction with the requirements of the State of

Ohio

Created technology budget, managed vendor accounts

Managed and maintained all media resources

Served as point of contact, managing day to day technical matters. Managing two charter school campuses in Flint and Saginaw, Michigan

Performed hardware and software troubleshooting and resolution;

including hardware refreshes and imaging

Windows Administration, managing Windows NT, 2000 and 2003.

Deploying Group Policies, managing AD forests and OU's

Assisted in configuring and deploying network updates, patches and

security, providing weekly backups

Managed and maintained LAN running on three switches