independent contractor resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Performance-oriented Independent Contractor with proven attention to detail and Retail experience. Drives project
success and customer satisfaction with high-qualitv work. Expert in customer service and always willing to go the extra mile to meet goals and schedule targets.
Skills
Deadline Adherence
Phone Inquiries
Data Security and Validation
Upbeat and Positive Personality
Customer Data Confidentiality
Efficient and Detail-Oriented
Courteous with Strong Service Mindset When Responding to Difficult Customers
Issue and Complaint Resolution
Building Customer Trust and Loyalty
Meticulous attention to detail
Moderate to Excellent Computer Analytic Skills
Strong organizational skills Proficient use of computer programs including but not limited to computer Microsoft+ ; MS Word and Excel, Outlook, Zoom etc
Creative Problem Solver
Work History
Independent Contractor, 09/2019 - Current Teleperformance – Sandy, UT,
Instacart
Postmates
WAG Walker
Delivered outstanding service to customers to maintain and extend relationships for future business
Financial Concierge, 01/2017 - 01/2018 Eldorado Resorts, Inc. – Pompano Beach, FL,
Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives
Answered clients questions about purposes and details of financial plans and strategies.
Recruited new clients through proactive marketing initiatives and-word-or-mouth referrals.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Reconciled cash and checks against computer records at end of shift.
Explained bank services, financial products and applicable fees to customers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse, knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Welcomed customers and offered pleasant service during ensure
Transaction management within individual and business accounts
Technical Support Representative, 07/2014 - 01/2016 US Bank Service Center – City, STATE,
Assisted customers with various types of technical issues via email. live chat and telephone.
Supported customers with online billing, access and account issues.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Collaborated with technical staff to establish goals and objectives for system improvements and upgrades
Handled customer service issues by providing guidance or escalating for advanced support.
Served as first point of contact for incoming technical service calls and emails.
Demonstrated mastery of customer service call script within specified time
Provided accurate and appropriate information in response to customer inquiries
Provided base level technical support to Corporate/Government clientele
Handled with speed and accuracy an average of 100-250 inbound technical support and general inquiry calls
Displayed courtesy and strong interpersonal skills with all
Starbucks Barista, 10/2009 - 06/2014 Fred Meyer – City, STATE,
Maintained and organized service reception area and checkout counters.
Managed morning rush of over 80-150 customers daily with efficient levelheaded customer service.
Prepared and served coffee, espresso drinks, blended coffees and teas in a calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworker to locate resources and product
Memorized official and off-menu coffee and tea preparations.
Described menu items to customers and suggested products based on stated preferences.
Received and accurately processed customer payments.
Supported highest standards of conduct and service to support company reputation.
Stocked customer service stations with paper products or beverages preparation item.
Memorized recipes for specialty coffee beverages and seasons offerings.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Restocked self-service area with sweeteners. stu sticks and coffeecup sleeves.
Created complex, hand-crafted beverages based upon customer preferences.Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Followed health, safety and sanitation guidelines to pass inspections.
Implemented recycling and compost programs to reduce trash waste and improve green footprint.
Merchandised display cases and promoted prepared foodsProtected store assets and facilities by complying with company policies and procedures.
Anticipating customer needs by recommending new products and customizing orders for customer satisfaction.
Successfully reducing shrink( products thrown away) by itemizing& organizing products in storage areas to better track and maintain inventory.
Service Clerk, 10/2009 - 06/2014 Company Name – City, State,
Greeted incoming customers and answered questions about available services.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reviewed order data to verify transactions and shipping dates.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Kept kitchen, counter and dining areas cleaned and sanitized.
Completed store opening and closing procedures and balanced tills.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
High School Diploma : General Studies, Expected in - Quartz Hill High School - Lancaster, CA GPA: Status -
Bachelor Of Business: Business , Expected in 06/2017 - University of Phoenix - Tempe, AZ GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.