Personable and self-motivated with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service.
Skills
Customer-oriented
Highly dependable
Attention to detail
Strong interpersonal skills
Exceptional time management skills
Detail-oriented
Work History
Independent cleaning contractor, 05/2006 - Current Parkway Baptist Church – City, STATE,
In charge of cleaning church for all activities and events.
Steam cleaned and shampooed carpeted areas.
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Thoroughly scrubbed and cleaned bathroom, classrooms, office area, and sanctuary.
Ordered all supplies
Coordinated volunteers
Customer Support Services, 01/1995 - 03/2006 Wachovia Bank – City, STATE,
Accurately documented, researched and resolved customer service issues.
Addressed and resolved customer product complaints empathetically and professionally.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Initiated operations improvements to improve overall call center productivity.
Met or exceeded service and quality standards every review period.
Acted professionally and patiently when addressing negative customer feedback.
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