LiveCareer-Resume

inbound customer service representative resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Customer-oriented restaurant professional well-versed in liquor, beer and specialty drinks. Diligent about restocking supplies and keeping customer areas clean. Strong team leader and trainer of bar staff. Reliable and hardworking Manager familiar with working alone or with team to serve more than 400 customers per shift. Experienced in supporting servers, delivering food and bussing tables. Good interpersonal and multitasking skills in fast-paced environments. Knowledgeable restaurant worker trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with effective cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background. Multi-talented Bar Manager able to transform under-performing establishments into successful operations. Motivational team builder and superior problem solver. Excel at overcoming challenges and streamlining operations for optimal efficiency. Skilled Bar Manager with strong track record of success in all areas of restaurant operations. Resourceful and hard working with excellent attention to detail and strong leadership skills. Success developing established locations into trendy, hip venues favored by affluent customer demographic. Engaging Appointment Setter with 1 years of experience in telemarketing. Successful at modern persuasion tactics and salesmanship. Dedicated to individualized customer service and company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Original recipes
  • Organizational ability
  • Wine and liquor expertise
  • Customer relations
  • Service-oriented mindset
  • Proficient in mixology
  • Staff training and development
  • Employee training
  • Marketing and sales experience
  • Safe serving knowledge
  • Outgoing personality
  • Health codes compliance
  • Team building
  • Customer retention
  • Schedule management
  • Recruiting and Hiring
  • Profit and loss accountability
  • Cross-functional team management
  • Performance improvements
  • Policy/program development
  • Cost analysis and savings
  • Supervision and training
  • Sound judgment
  • Purchasing and planning
  • Employee development
Education and Training
Saint Louis University St Louis, MO Expected in 05/2014 Associate of Science : Digital Communications And Media - GPA :
Missouri College St Louis, MO Expected in 09/2009 Medical Assistant : Medical Assisting - GPA :
Centennial High School Peoria, AZ, Expected in 06/1996 High School Diploma : - GPA :
Experience
Pscu Financial Services - Inbound Customer Service Representative
Tulsa, OK, 01/2021 - 01/2023
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Cedar Fair Entertainment Company - Bar Manager
Shakopee, MN, 11/2019 - 03/2020
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
  • Inventoried glass and stemware and cut costs [Number]% through effective inventory management.
  • Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Reorganized bar stations to streamline overall efficiency and service flow.
  • Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
  • Analyzed market demographics and adapted restaurant designs and menu to cater to targeted market.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
  • Monitored cash intake to eliminate discrepancies.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
Raising Canes Chicken - Front of House Manager
Broomfield, CO, 01/2019 - 12/2019
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Managed all front of house certifications and re-certifications.
  • Handled guest complaints quickly using [Skill] and [Skill], maintaining positive dining experience for everyone.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Enforced employee image and grooming standards.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Partnered with [Job title] to identify new ways to improve restaurant service.
  • Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Delegated tasks to [Job title]s to maintain optimal workflow.
  • Controlled and maintained labor costs through careful scheduling.
  • Coached and developed team members to support employee growth and development.
  • Promoted improvements to customer service by implementing [Action].
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
Regal Cinemas Corporation - Bartender Shift Manager
Garner, NC, 03/2018 - 06/2019
  • Monitored daily checklists and side worksheets to keep bartenders and other staff members on task.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Managed up to 400 customers per shift while simultaneously assisting 4 restaurant servers.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Trained 3 new bartenders in 1 year to increase knowledge of drink preparation and upselling techniques.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
CFA Staffing - Count Shift Leader
City, STATE, 05/2015 - 12/2017
  • Delivered updated and accurate information in response to guest inquiries.
  • Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Recorded accurate customer orders utilizing company computer system.
  • Reviewed daily sales transactions and analyzed for errors.
  • Resolved customer complaints and fostered customer retention and loyalty.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Reviewed orders against receipts so guests received requested items.

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Resume Overview

School Attended

  • Saint Louis University
  • Missouri College
  • Centennial High School

Job Titles Held:

  • Inbound Customer Service Representative
  • Bar Manager
  • Front of House Manager
  • Bartender Shift Manager
  • Count Shift Leader

Degrees

  • Associate of Science
  • Medical Assistant
  • High School Diploma

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