Skilled Inbound Associate establishing professional and positive relationships with customers on behalf of RDI Connect (GreatCall & DirecTV) organization to address issues using company policies and practices. Demonstrated experience managing customer interactions professionally. Excellent influencing skills to communicate with credibility, tact and diplomacy. Personable, friendly and solution-oriented professional with over 15 years of experience in customer service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
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