inbound call center representative resume example

Mortgage industry professional with loan processing experience and, comprehensive knowledge of loan types. Such as: Conventional/fixed rates, Interest-Only mortgages and, Adjustable rates.

• Provided support to loan officers and, underwriting teams by, ensuring the timely, judicious and, accurate processing of mortgages.

• Diligent and, detailed oriented in gathering borrower information.

• Verifying loan documents such as: Deed of Trust.

• Researched to find if the loan was secured or unsecured.

• Input all corresponding research documentation into a Microsoft Excel Spreadsheet

• Review and verify property appraisals and title insurance information.

• Evaluated approvals against established bank and government lending standards.
• Consulted with outside vendors to identify and resolve loan closing issues.
• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
• Assessed customer account histories to determine previous compliance with payment plans and loan terms.
• Reviewed and validated details of loan applications and closing documentation.
• Verified credit histories, personal references and employment backgrounds for each applicant.
• Set up, stored and updated customer files, department records and regulatory paperwork.
• Filed completed loan applications with underwriting and made approval or denial recommendations.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Reviewed order data on an hourly basis to verify transactions and shipping dates.
• Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
• Maintained accurate records in Wysis Agility, including materials weights, bill amounts and identified variances.
• Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.

• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
• Routed incoming calls and faxes and drafted detailed messages to expedite response.
• Handled client correspondence and tracked records to foster office efficiency.
• Maintained staff directory and company policy handbook for human resources department.
• Offered departmental administrative support.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Tracked inventory and ordered office supplies encouraging cost-effective solutions.
• Created detailed expense reports and requests for capital expenditures.
• Arranged rapid office equipment repair and maintenance with vendors.
• Organized weekly staff meetings and logged minutes for corporate records.
• Coached new employees on administrative procedures, company policies and performance standards.
• Executed record filing system to improve document organization and management.
• Maintained complex digital filing system for financial information.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.