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In Store Shift Leader and Pharmacy Technician Resume Example

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IN STORE SHIFT LEADER AND PHARMACY TECHNICIAN
Professional Summary

Talented Shift Leader with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams. High-energy shift lead and pharmacy technician employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets. Experienced production leader knowledgeable about in store practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable with ability to coach and train employees to maximize productivity. Energetic shift lead/pharmacy technician proficient in tracking and evaluating performance measurables against quality, costs and delivery goals. Diligent and responsive leader skilled in leading and developing others through support and training. Comfortable working with others and in store machines and lifting up to 120 pounds. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Enthusiastic shift lead/pharmacy technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and requirements and training in multiple areas. Motivated to learn, grow and excel in any work environment.

Skills
  • Daily workflows
  • Safety processes and procedures
  • Microsoft Office
  • Account management
  • Teamwork
  • Complaint resolution
  • Leadership
  • Sales expertise
  • Knowledgeable in pharmacology, handling equipment at the store, operating in store machinery
  • Cash Handling
  • Data Entry
  • Conflict resolution
  • Team oversight
  • Creative problem-solving
  • Staff education and training
  • Strong verbal and written communication
  • Equipment Maintenance
  • Technical literacy
  • Recordkeeping expertise
  • Operation monitoring
  • Time management
  • Troubleshooting abilities
Work History
In Store Shift Leader and Pharmacy Technician, 06/2016 to Current
Walgreens – Bakersfield, CA
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
  • Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance
  • Analyzed equipment breakdowns using various troubleshooting methods
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Assigned daily employee tasks and monitored activity and completion
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
  • Performed root cause analysis to determine quality issues and develop long-term solutions
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Cultivated professional working relationships with peers, interns and co workers using various skills, including working and customer service skills
  • Enforced company policies and regulations with employees
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
  • Regulated pricing, inventory count and supply during shift hours
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Maintained safe working environment by observing safety procedures, policies and regulations
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Trained new employees and delegated daily tasks and responsibilities
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
Cashier, 05/2013 to 05/2016
Dollar Tree – Bakersfield, California
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with 98% accuracy.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Worked closely with co workers and customers to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Waitress, 08/2011 to 06/2012
Denny's – Kansas City, MO
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Suggested appropriate food and drink pairings to increase per-ticket sales
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
Education
High School Diploma: 05/2014
Highland High School - Bakersfield, CA
Certificate of Achievement: Pharmacy Technology, 05/2016
UEI College - Bakersfield, CA
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Resume Overview

Companies Worked For:

  • Walgreens
  • Dollar Tree
  • Denny's

School Attended

  • Highland High School
  • UEI College

Job Titles Held:

  • In Store Shift Leader and Pharmacy Technician
  • Cashier
  • Waitress

Degrees

  • High School Diploma : 05/2014
    Certificate of Achievement : Pharmacy Technology , 05/2016

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