in room dining customer service representative resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Complaint resolution
  • Money handling abilities
  • Service standard compliance
  • Training development aptitude
  • POS systems expert
  • Staff education and training
  • Professional telephone demeanor
Central Piedmont Community College Charlotte, NC Expected in 06/2011 High School Diploma : - GPA :
  • Certified Department Trainer, Gaylord Texan - Marriott - Effective November, 2021
  • TABC Certification - February 2021
  • Serv-Safe Food Handler's Certification - February 2021
  • Serv-Safe Alcohol Handler's Certification - February 2018
Work History
Gaylord Texan - In-Room Dining Customer Service Representative
City, STATE, 11/2020 - Current
  • Answer over 50 inbound calls daily to take guest’s orders via telephone and accurately submit through point-of-sales system
  • Manage all amenity orders to ensure prompt delivery and special requests be met in order for customer satisfaction
  • Work collaboratively with team to ensure all customer needs are met and standards of service are accommodated
  • Express compassion and empathy while utilizing problem solving skills to address customer issues and ensure discrepancies are resolved quickly
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Implemented and developed customer service training processes.
  • Trained staff on operating procedures and company services.
Reid's Fine Foods - Manager /Restaurant Server /Catering Server
City, STATE, 08/2018 - 08/2020
  • Construct functioning work schedule for all servers, hosts, and runners on weekly basis
  • Create opening, closing, and running side work task sheets to maintain sanitation standards among all restaurant employees
  • Setup and break down all catering equipment as needed for event
  • Open restaurant by performing daily procedural tasks to ensure cleanliness and efficiency of service
  • Help customers in guidance of menu including suggesting cocktails, offering specific courses, and explaining chef's daily specialties
  • Maintain knowledge of restaurant expectations and adjust to changes including menu item changes and ingredients.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
Hickory Tavern - Server /Restaurant Hostess
City, STATE, 03/2012 - 11/2017
  • Express marketing skills by appropriately suggesting additional menu items to increase restaurant sales
  • Deliver friendly and efficient service to ensure pleasant dining experience for all guests by suggesting menu items and maintaining full knowledge of menu changes
  • Received highest score among employees for secret shopper test in 2014
  • Demonstrate genuine hospitality while greeting and establishing rapport with guests
  • Trained new servers on menu knowledge and steps of quality service according to management specifications.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Mario's Pizza - Restaurant Server / Hostess /Food Expediter
City, STATE, 06/2009 - 12/2011
  • Hospitality and communication techniques used to maintain restaurant objectives
  • Appointed lead hostess based on exceptional communication skills
  • Implement marketing skills for festivals and events
  • Answer phones to take customer's to-go orders and payment information efficiently
  • Executed organizational skills and multitasking abilities to expedite food from kitchen to customers in timely manner.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Engaged in suggestive selling and other sales techniques.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • General Manager Advisory Council Member
  • Achieved the creation of formal training techniques by completing a documented training manual with accuracy and efficiency.

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Resume Overview

School Attended

  • Central Piedmont Community College

Job Titles Held:

  • In-Room Dining Customer Service Representative
  • Manager /Restaurant Server /Catering Server
  • Server /Restaurant Hostess
  • Restaurant Server / Hostess /Food Expediter


  • High School Diploma

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