Offering 20+ years of experience in customer service, quickly resolving and maximizing customer retention and fulfillment. Dedicated to stellar customer service and talented at processing high volumes of error-free transactions and meeting departmental goals & customer satisfaction. Proficient in managing conversational flow and diffusing difficult customer situations.
Worked in Pharmacy for 15 years, the last 7 of them in a supervisory capacity.
Received, typed, filled, checked, verified and dispensed new and refilled outpatient medications.
Counseled patients on medications, to include: allergies, interactions, side effects and adverse drug reactions.
In charge of ordering medications and narcotics from the primary pharmaceutical vendor with a budget of over $10m/yr.
Operated, organized and maintained Innovations computer systems, Pharmassist robot, Narcotic PYXIS, Baker 2000 and CII narcotic safe.
Liaison between pharmaceutical reps and pharmacyorganizing monthly luncheons and continuing education.
Pharmacy Education and Training monitorMaintained and tracked monthly, bi-monthly and annual training requirements, to include Basic Life Support certification for 20 technicians and 3 Pharmacists.
Top notch Telephone etiquette
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