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In House Loan Processor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Offering 20+ years of experience in customer service, quickly resolving and maximizing customer retention and fulfillment. Dedicated to stellar customer service and talented at processing high volumes of error-free transactions and meeting departmental goals & customer satisfaction. Proficient in managing conversational flow and diffusing difficult customer situations.

Skills

Top notch Telephone etiquette

  • Excellent telephone etiquette
  • Exceptional patient care and interaction
  • Organized and quick learner
  • Knowledgable of Pharmacy/state/federal law
  • Skilled in clinical/patient interventions
  • Efficient time management
  • Strong decision-making skills
  • Strong multitasking skills
  • Knowledgable in Inventory management
  • Strong Interpersonal skills
  • Solid Decision-making skills
  • Knowledgeable in federal/state laws
  • Credit and collections
  • Reviewing financial paperwork
  • Completing interviews/onboarding
  • Processing time sensitive documents
Experience
In House Loan Processor , 03/2019 to 09/2021
Airspace TechnologiesStockholm, ME,
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Entered & Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Checked approvals against established bank and government lending standards.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Managed any conditions sent from underwriting departments.
  • Created and completed loan submission packages.
  • Filed completed packages quickly and efficiently.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Reviewed and updated account information in company computer system.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Identified, corrected and reported data entry errors.
  • Coordinated, scheduled and executed in-depth data entry projects for clients.
  • Communicated with coworkers & clients regarding deadlines and project milestones.
Office Manager/Bids Proposals Coordinator, 09/2020 to 02/2021
Saint Anthony HospitalChicago, IL,
  • Reviewed costs, expenses and revenues associated with construction projects.
  • Compiled analytical results and data into reports.
  • Collaborated with others to discuss new business opportunities.
  • Weekly Payroll/Paychex
  • Social Media
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Entered project progression into spreadsheets, documents and databases, maintaining 99.9% accuracy rate in Isquare program.
  • Verified and logged deadlines in response to customer daily inquiries and requests.
  • Proofread documents, editing materials to correct grammar and spelling mistakes.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide HR with vital financial information.
  • Input/maintained client information into spreadsheets and company database to provide upper management with quick access to essential client data.
  • Streamlined cost analysis process by implementing new, more efficient policies and procedures through various applications.
Office Manager, 10/2018 to 09/2020
KrogerSun City West, AZ,
  • Increased office organization by developing filing system and customer database protocols.
  • Organized patient files and streamlined operations to improve efficiency.
  • Managed office inventory and placed new supply orders.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data
  • Updated employee paperwork and records.
  • Reduced financial discrepancies by accurately managing accounting documentation in Paychex software while maintaining case costs and billing processes.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Payroll for 25+ Employees
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Identified system and account issues to quickly and accurately resolve within
  • Documented clients/employee completions in corresponding logbooks.
  • Compiled and documented statistical information for quarterly & annual reports.
  • Maintained company records by creating monthly reports, closing terminated records and performing chart audits as needed.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
Community Organizer, 06/2014 to 08/2017
American Federation-TeachersCity, STATE,
  • Worked directly and took lead from the President and NAFT Lead Organizer on daily and weekly activities to grow AFT membership in the assigned school districts.
  • Prepared members to successfully organize their coworkers and mobilize parents, guardians, and community members
  • Planned campaigns and develop actions in collaboration with school members to promote our members’ rights and fight for educational justice
  • Handled individual and group problem solving and grievance-related issues that arise at assigned worksites
  • Mobilized for union-wide events and campaigns
  • Worked with parents and community organizations around issues related to funding and other struggles to improve our schools and communities
  • Made appointments for school visits, one-on-one visits and track data for each campus
  • Handled member issues, addressed campus issues, prepared and presented grievances, and interacted with members and potential members in assigned school campuses to make assessments
  • Attended daily and/or weekly meetings with supervisors to discuss progress and make plans
  • Entered assessments and other data collected in a database on a weekly and daily basis
  • Ensured all union materials are distributed on all NISD campuses
  • Assisted with the overall union organizing program and growth of the local
  • Lead and assisted with training
Nationally Certified Pharmacy Technician, 12/1996 to 10/2012
United States Air ForceCity, STATE,

Worked in Pharmacy for 15 years, the last 7 of them in a supervisory capacity.

Received, typed, filled, checked, verified and dispensed new and refilled outpatient medications.

Counseled patients on medications, to include: allergies, interactions, side effects and adverse drug reactions.

In charge of ordering medications and narcotics from the primary pharmaceutical vendor with a budget of over $10m/yr.

Operated, organized and maintained Innovations computer systems, Pharmassist robot, Narcotic PYXIS, Baker 2000 and CII narcotic safe.

Liaison between pharmaceutical reps and pharmacyorganizing monthly luncheons and continuing education.

Pharmacy Education and Training monitorMaintained and tracked monthly, bi-monthly and annual training requirements, to include Basic Life Support certification for 20 technicians and 3 Pharmacists.

  • Used 8-point check system to verify labeled prescriptions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Communicated with insurance companies for billing purposes.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
Education and Training
United States Air Force Pharmacy 7-level School (upper management) Sheppard Air Force Base, Wichita Falls, TX 76310: , Expected in 2003
- ,
GPA:
: , Expected in 2002
Airmen Leadership School - Biloxi, MS
GPA:
Entry level management
Received Pharmacy Technician Certification (Re-certified every 2 years until 2011) Bolling Air Force Base, Washington, DC 20785: , Expected in 2001
- ,
GPA:
Associate of Science: Health Care Administration , Expected in 12/2005
Community College Of The Air Force - Montgomery, AL
GPA:
References

References Rachel Pottinger (979) 204-3037 Rachel.Pottinger@yahoo.com Shaunte McKnight (580) 917-2179 Shaunte McKnight@yahoo.com Jeff Duerson (940) 446-1409 Jeff.Duerson@Sheppard.af.mil

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Resume Overview

School Attended
  • Airmen Leadership School
  • Community College Of The Air Force
Job Titles Held:
  • In House Loan Processor
  • Office Manager/Bids Proposals Coordinator
  • Office Manager
  • Community Organizer
  • Nationally Certified Pharmacy Technician
Degrees
  • United States Air Force Pharmacy 7-level School (upper management) Sheppard Air Force Base, Wichita Falls, TX 76310
  • Received Pharmacy Technician Certification (Re-certified every 2 years until 2011) Bolling Air Force Base, Washington, DC 20785
  • Associate of Science

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