Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Technical Knowledge
Operational Planning Expertise
Team Leadership
Verbal and Written Communication
Decision Making
Multitasking and Prioritization
Problem-Solving
Safe Operating Procedures
Procedure Planning
Dependable and Hardworking
Employee Training
Documentation and Recordkeeping
Self Control and Integrity
Employee Motivation
Willingness to Learn
Customer Relations
Time Management
Health and Safety Compliance
Attention to Detail
Experience
11/2020 to 02/2022
In-home Healthcare Field SupervisorMhc Equity Lifestyle Properties – Arcadia, FL,
Delegated duties to employees based on skillset.
Recruited and hired workers, in addition to supervising and monitoring daily performance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Kept detailed progress records to hit strict deadlines and adjust plans.
Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
Facilitated necessary changes to policies or procedures to improve operations.
Inspected facilities and recommended building or equipment modifications to comply with access, safety and sanitation regulations.
Represented company professionally when engaging with public and government agencies.
Researched health center standards and guidelines to identify best practices and improvement opportunities.
Monitored and maintained supply of medical equipment, tools and accessories.
Prepared informative manuals and training guides to assist with successful management of healthcare system.
10/2019 to 10/2020
In Home Health AidMhc Equity Lifestyle Properties – Arley, AL,
Maintained compliance with HIPAA protocols to safeguard patient privacy.
Performed basic, non-invasive medical assistant duties.
Facilitated planning and development of patients' schedules, appointments and financial budget.
Pulled and organized file charts, placing appointment reminder calls to patients.
Monitored health and well-being of clients and reported significant health changes.
Assisted patients with personal hygiene, dressing, bathing and other daily tasks.
Assisted employees in scheduling computer and phone updates.
Taught proper lifting, turning and repositioning procedures to family members.
Empowered patients to increase independent skills by teaching personal hygiene techniques, self-feeding and utilization of walker or cane.
Completed daily progress notes and journal entries, reporting patients' status and concerns to family doctor.
Maintained safe, secure and healthy patient environments by following asepsis standards and procedures, maintaining security precautions and following prescribed dietary requirements.
Supported patients by providing housekeeping and laundry services, shopping for food and other household goods and running errands.
Used wheelchairs to transport patients around facility and to and from vehicles.
Collaborated with healthcare teams to determine needs and support daily objectives.
Monitored patient condition by observing physical and mental status, intake and output and exercise levels.
Administered daily medications, checked vital signs and handled basic requests.
05/2018 to 07/2019
Customer Service RepresentativeTeleperformance – City, STATE,
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Consulted with customers to resolve service and billing issues.
Strengthened customer retention by offering discount options.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Navigated through computer systems to review information and respond appropriately to callers.
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
03/2017 to 04/2018
Customer Service RepresentativeFirst Financial Bank – City, STATE,
Prepared official checks for customer and internal bank needs.
Maintained financial accounts by processing customer adjustments.
Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
Liaised between bank branches regarding best practices and operations.
Received mortgage and other loan payments, verifying payment dates and amounts due.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
Assisted members in managing online services and achieving daily banking needs.
Calculated daily transactions with adding machines and calculators.
Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
Issued and redeemed money orders, cashier checks and traveler's checks.
Verified amounts and integrity of every check or funds transfer.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Opened customer accounts by recording account information into job-related software.
Referred unresolved customer grievances to designated departments for further investigation.
Identified transaction errors when debits and credits did not balance.
Education and Training
Expected in 2015 to to
GED: Coastal Carolina Community College - Jacksonville, NC, GPA:
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