Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Resourceful Human Resources Project Manager with 10 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Works well with people at all levels of the organization, including with stakeholders, customers and outside vendors.

  • Microsoft Excel
  • MS Office
  • Team Management
  • Development Skills
  • Project Organization
  • Succession planning
  • Human resources                        management
  • Policy Development
  • Organizational Skills
  • Performance Analysis
  • Process Improvement
  • Applicant Tracking System
  • Microsoft Project
  • Team Building
  • Compensation and benefits
  • Organizational Development
  • Conflict resolution
  • Recruitment strategies
  • People Management
  • Employee Engagement
  • Change Management
  • Work History
    09/2018 to 03/2020
    Implementation Human Resources Project Manager Mcphs University Worcester, MA,
    • Built the Project Management Office by creating a standard framework, processes and procedures to follow the Pharmacy projects.
    • Conducted Daily Scrum Meetings and Monthly Reviews meetings.
    • Conducted sprint retrospective and followed up on action items for continuous improvement.
    • Established and manage project timeline within scope of contract.
    • Implemented process improvements that drive productivity, client and employee satisfaction, and improve revenue. Utilized project management methodology, tools and techniques to establish and execute all aspects of project management and execution.
    • Established weekly executive communication emailing all stakeholders status of their implementations. Managed customer expectations in regard to: project scope and timeline. Reduced implementation steps, saving time and additional employee costs
    • Coordinated internal audits and led remediation efforts for identified deficiencies
    • Developed project plans identifying key issues, approaches and performance metrics
    • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
    • Managed 5 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills
    • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
    07/2013 to 08/2018
    Senior Human Resources Project Manager Marriott International Danbury, CT,
    • Responsible for end-to-end HR transformation projects including but not limited to proposal on HR interventions and initiatives, people metrics, reporting, advanced and predictive analytics
    • Saved $150,000 by creating web-based Employee Manual and update strategy, eliminating 3-ring binders
    • Reduced HR paperwork 25% with Oracle Self Service employee portal implementation
    • Worked with Business and HR leadership in defining, prioritizing and achieving strategic objectives and ensuring projects delivered successfully meet approved business objectives
    • Identified opportunities for performance improvement through internal diagnosis, process/system reviews in order to understand barriers and possible solutions; conducting external research into good and best practices
    • Managed, planned, and executed eight week-long, training sessions for 40 associates which produced highly engaged individuals and realized considerable cost savings
    • Established common business practices around risk management and issue tracking which resulted in improved team efficiency in problem resolution
    04/2007 to 06/2013
    Senior Human Resources Manager Edinburg-Pharr Family Pharmacy City, STATE,
    • Structured and implemented programs and policies in areas of training, compensation structures, recruiting, benefits packages, incentives and new-employee orientation
    • Coach employees to create high-performance culture
    • Worked directly with CEO to redesign company's HR strategy and payroll function to support 150 salaried and hourly employees
    • Conducted new employee orientation to foster positive attitude toward company goals
    • Keep records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting
    • Increased employee retention rates above 90% by creating and maintain positive work environment
    • Built external tools to automate program operations and deliver user-friendly implementation
    • Elevated new business opportunities while implementing effective networking strategies
    • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
    03/2001 to 04/2007
    Director of Human Resources and Project Management Exit Holley Realty City, STATE,
    • Controlled all client realtor services, which included processing and filing legal documents and coordinating schedules for real estate purchases.
    • Worked with senior management to create HR policies and procedure, recruit employees, generate group benefits database, develop orientation, training and incentive programs.
    • Manage all day-to-day HR responsibilities, including: salary/bonus planning, staffing, off-boarding, performance management.
    • Drove transition from outdated HR systems into fully integrated HRIS platform.
    • Instantly improved analysis, reporting, and planning capabilities while streamlining daily HR functions.
    • Structured compensation and benefits according to market conditions and budget demands.
    • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
    • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and on boarding.
    • Instructed senior leaders on appropriate employee corrective steps.
    • Adhered to all federal and state guidelines and managed payroll and benefits for over 100 employees
    • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
    Expected in 2017
    Bachelor of Arts: Human Resources Management And OrganizationalDevelopment
    University of Incarnate Word - San Antonio, TX
    • International Scrum Masters
    • Scrum Master Certified
    • International Scrum Product Owner
    • Human Resources Management Certificate (UTRGV)
    • Six Sigma Yellow Belt
    • Society of Human Resources Management (SHRM)
    • Project Management Institute (PMI)

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    • University of Incarnate Word

    Job Titles Held:

    • Implementation Human Resources Project Manager
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    • Bachelor of Arts

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