implementation hardware tech resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Expertise in desktop/hardware, telephone and network support. Adept in identifying and implementing IT solutions to support business objectives. Skilled in all aspects of hardware/software installation, configuration, upgrades, maintenance and troubleshooting. Very comfortable interacting with all levels of employees. Core Competencies: Desktop support Hardware/Software; Troubleshooting; Help Desk Operation; Migrations System; VDI support; Installations/Upgrades; Data mapping; Connectivity Maintenance; Configuring routers; modem System Integration; LAN, WAN, VAN Connections; Cisco router and switches; VPN; Dame ware; Jet Admin; AD; Implementation/Maintenance of Electronic File Linux systems, Create/Reformat; Conversion Programs; User Training; User account creation; Password reset; Mobile Device support; Norton Ghost; SCCM; Desktop imaging tools; AS400 Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.

  • Operating Systems: Windows 7/9x/NT/2000/2003/2008/XP/workstation and server, windows
  • 95/98/ME, MS-DOS, UNIX, SQL Server; AS400
  • Microsoft Office Skills: (Outlook, Word, Excel, Access, PowerPoint, etc), all versions
  • Through 2010
  • HTML/CSS, Extensive site management
  • Security: General system security with emphasis on malware prevention and elimination
  • File Automation: File retrieval, File reconciliation, File replacements, File batch
  • Processing and File transfer
  • AS400, Peripherals
  • Asset management, Phone system
  • Automation, Presentations
  • Citrix, Printers
  • Hardware, Printer
  • Conversion, Project planning
  • CSS, Receiving
  • EDI, Repairs
  • Email, Scanners
  • FSA, Specification
  • HTML, SQL Server
  • Laptops, Troubleshoot
  • MACs, Troubleshooting
  • Mainframe, TSO
  • Meetings, Unique
  • Access, UNIX
  • Excel, Upgrades
  • Microsoft Office, Video Conferencing
  • Outlook, VPN
  • PowerPoint, Web Development
  • Windows 7
  • Windows
  • 2000
  • Windows
  • 95
  • 98
  • 9x
  • NT
  • Word
  • MS-DOS
  • Network
  • Operating Systems
  • Quantitative skills
  • Improvement plan knowledge
  • Content management expertise
  • Experience in leadership
  • Program evaluation
04/2013 to Current Implementation Hardware Tech Emcor Group, Inc. | Ashland, KY,
  • Supported asset transfers, lender and equity requests, and audit inquiries.
  • Implements all end user devices, including annual technology refresh, project implementation, and inventory management.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Improved operations by working with team members and customers to find workable solutions.
  • Contributed to development, planning and completion of project initiatives.
03/2003 to 11/2011 Desktop Support Technician Penn National Gaming | East Chicago, IN,
  • Troubleshoot problems with computer systems, including hardware, software, email, network and peripheral equipment; makes repairs and corrections where required.
  • Handles escalations and VIP supports requests; project planning and coordinates desktop- related work efforts.
  • Handles second level support requests related to desktop PCs, MACs, laptops, printers, scanners, remote access and VPN, related systems, and access to these systems.
  • Provides extensive troubleshooting for desktop/laptop/printer issues and network related issues.
  • Also provide support for phone system when needed.
  • Set up Video Conferencing as needed.
  • Run back-ups, maintained operating logs and operating records as system performance and production reports.
  • Setup and configure mobile devices such as BB, iPhone, iPod touch etc.
  • Support also includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • Also, help users with issues related to mainframe, Citrix, Mace's, RSD Business Services (EOS).
  • Supported VDI- made sure there are not service disruptions of any kind.
  • Assisted with testing and deployment of Windows Updates, System Images and other applications updates, by the way of Microsoft System Center Configuration Manager.
  • Day-to-day asset management.
  • Coordinate system maintenance with the vendors - maintained warranty with vendors.
  • Kept up with the service level - participate in IT and business project planning as required.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
03/1999 to 02/2003 Technical Analyst Greenbrier | Modesto, CA,
  • Served as the technical expert in a team environment and acted as a liaison between the group and Delta Dental for electronic eligibility transactions and Business.
  • Ensured all media is accurately loaded into the system in a timely manner and produced reports of all activities.
  • Oversee processing of all batch jobs including receiving and reviewing data using the test region and reviewing test results, creating files on the mainframe (TSO) and analyzing report output.
  • Performed file retrieval, file reconciliation, file replacement and automated batch processing.
  • Created reformatted conversion programs, data mapping routines and worked with IT to get test data.
  • Helped with implementation of electronic transactions including FSA, Enrollment and Census.
  • Acted as a primary support role for new product deployment where there is an EDI impact including attending/participating in conference calls, provided/recorded data as needed.
  • Assisted internal staff within the new group implementation process by attending final presentations.
  • Analyzed business requirements and made suggestions regarding appropriate technologies.
  • Reviewed technology update proposals and status reports to address company challenges and issues.
  • Evaluated benefits for each caller to determine service needs and address concerns.
06/1997 to 02/1999 Data Entry Clerk Delta Dental Insurance Company | City, STATE,
  • Entered and paid dental claims, refer claims for professional review, suspend claims, lead meetings regarding problem claims.
  • Entered data into spreadsheets, documents and databases, maintaining 100% accuracy rate.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
Education and Training
Expected in 10/2004 to to Master of Science | Computer Information Systems University Of Phoenix, Phoenix, AZ, GPA:
Expected in 05/1990 to to Bachelor of Science | Computer Science Oakwood University, Huntsville, AL, GPA:
Activities and Honors
Member, Alumni Association

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Resume Overview

School Attended

  • University Of Phoenix
  • Oakwood University

Job Titles Held:

  • Implementation Hardware Tech
  • Desktop Support Technician
  • Technical Analyst
  • Data Entry Clerk


  • Master of Science
  • Bachelor of Science

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