Expertise in desktop/hardware, telephone and network support. Adept in identifying and implementing IT solutions to support business objectives. Skilled in all aspects of hardware/software installation, configuration, upgrades, maintenance and troubleshooting. Very comfortable interacting with all levels of employees. Core Competencies: Desktop support Hardware/Software; Troubleshooting; Help Desk Operation; Migrations System; VDI support; Installations/Upgrades; Data mapping; Connectivity Maintenance; Configuring routers; modem System Integration; LAN, WAN, VAN Connections; Cisco router and switches; VPN; Dame ware; Jet Admin; AD; Implementation/Maintenance of Electronic File Linux systems, Create/Reformat; Conversion Programs; User Training; User account creation; Password reset; Mobile Device support; Norton Ghost; SCCM; Desktop imaging tools; AS400 Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.
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