IMPLEMENTATION ENGINEER Resume Example
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Summary
Results-driven IT Consultant with experience in planning, developing, and implementing client solutions. Extensive skills in researching
innovative models, integrating existing frameworks and designs, and creating sustainable strategies for future growth. Possesses strong
product and technical knowledge across various industries with ability to translate and disperse technical knowledge to clients through
detailed and inventive communication methods. Demonstrated ability to work both independently, collaborative, and as team leader.
Talented at educating others about processes and features of software and curious about how to leverage technology across industries.
Experience
11/2016 to Current
IMPLEMENTATION ENGINEERChicago , IL
- Cost Reporting & Financial Control Crunchtime! Information Systems, ConneX Division Team Building and Resource Planned, onboarded, implemented and successfully deployed ConneX API and Connex Allocation Client Services to over 8 clients, 3 POS Systems, and 120 of locations.
- Performance Metrics - Created client facing API and onboarding documentation, managed and updated internal Client Presentation repository to increase knowledge base company wide about ConneX, maintained weekly and client based release notes TECHNICAL - Managed current client support issues, feature enhancement requests & planning, client SQL version upgrade, operational and workflow changes Python - Designed streamlined process for client monitoring and bulk version upgrades reducing Java time to upgrade location by 70% Adobe Creative Suite.
12/2015 to 10/2016
QUALITY ASSURANCE MANAGEREgg Harbor Township , NJ
- Database Design and Architecture Nutraclick, LLC.
- Automation Frameworks Oversaw allocation of QA resources for completing product launches, in-house UI VBA development projects, external websites and customer portals API Integration - Acted as a liaison between functional groups and the Technology department to identify key Documentation business requirements, annual and quarterly priorities, and timelines for value generating SalesForce development and quicker deployment cycles Atlassian Products - Escalated and coordinated resolutions and upcoming improvements for technical issues Technical Training with Full Stack, Backend and Marketing team.
- Developed testing and standards to ensure quality and completeness for both automated and manual testing.
- L ANGUAGES - Built digital media repository for Technology Departments and increased automation English coverage of client by over 50% in 6 months.
- Spanish Hindi.
05/2013 to 12/2015
IMPLEMENTATION CONSULTANT BengaliTDS Insurance Brokerage, Corp BROOKLYN － STATE
- Worked with stakeholders to understand financial, operating, and reporting workflows CERTIFICATIONS critical to build backend architecture, design user interface and shape automated reports.
- Resident Individual Producer - Integrated third-party automatic SMS customer payment alert system and secure online License for Property and Casualty collection portal.
- Created customer templates for external use and training documentation Insurance office employees and future employee reference (Massachusetts) - Normalized a system of accounts for tacking payments between clients and third-party brokers.
- Led website development initiatives and consolidated accounts from Quickbooks to feed into automated reconciliation reports.
Education and Training
Current
M.B.A EXPERTISE: Business Administration, Finance Analysis BiologyITHACA COLLEGEConcentrations in Technology Management
Strategy & Innovation OPER AT IONAL &
MANAGEMENT
Skills
Adobe Creative Suite, API, Automation, Client, clients, client support, Database Design and Architecture, Documentation, English, financial, Financial Control, functional, Hindi, Information Systems, Innovation, Insurance, Java, Team Building, notes, Marketing, office, POS, Producer, Python, quality, QA, Quickbooks, reporting, SMS, Spanish, SQL, Strategy, Technical Training, upgrades, upgrade, design user interface, VBA, website development, websites, workflow
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School Attended
- ITHACA COLLEGE
Job Titles Held:
- IMPLEMENTATION ENGINEER
- QUALITY ASSURANCE MANAGER
- IMPLEMENTATION CONSULTANT Bengali
Degrees
- M.B.A EXPERTISE : Business Administration, Finance Analysis Biology
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