I am a passionate, hardworking, dedicated implementations and client service professional. As a previous senior consultant of a global cloud computing implementations team who spearheaded the full training of a new Implementations Team in Manila for a real estate management solution, I am looking to transition into a role that will allow me to put my over 10 years of consulting and account management to use for your Company.
Client relations specialist
Meticulous attention to detail
Management of remote employees
Focused on customer satisfaction
Training and development
Recipient of the Client Testimonial Challenge Award in 2015 by RealPage.
Recipient of the Leasing Star Award in 2011 and Leasing Excellence Awards May-November 2010 by Camden.
Implementation Consultant IIISep 2014 to Jun 2016 RealPage, Inc － Carrollton, TX
Analyzed legacy accounting information and practices and configured appropriately within Propertyware
Account Management and Client Relationship Management Interpreted and understood client business requirements
Reconciled financial reports to historical financial reports and reconciled outstanding items from the prior period for the first bank reconciliation
Conducted account review with client prior to release to confirm acceptance of data and configuration
Ensured data conversion assignments are completed as scheduled and accurately for each client
Identified and analyzed data discrepancies and resolve appropriately Notified management of any complications, missing data or system defects that might delay the conversion
Created process documents and cross train with team members
Coordinated with Sales, Training, Support and Account Management as required to ensure a successful client experience
Provided Project Management as required for more complicated account setups to ensure successful completion Ensured successful onboarding of all products and services from point of sale to Go-Live
Provided training by having thorough product knowledge and industry experience to ensure solid experience and product adoption can take place
Assisted any other departments in their process as needed
Conducted prospect calls to get prospective clients motivated to proceed with using our SAAS.
Provided account managers with direct one on one mentorship and training Sales and Marketing for AT&T (D2D) and Intuit (B2B) New customer acquisitions Team leadership and development Interviewed, recruited, and trained new hires.
Database Technician (Intern)May 2006 to Aug 2006 DFW International Community Alliance － Dallas, TX
Updated contact database and directory for contacts from the Middle Eastern and Northwest African region
Created and published guide for newcomers to the North Texas area
High School Diploma, International Cooperation and Development Business Administration05/2008Allen High School － Ifrane, TX, MoroccoBachelors in the Art of International Studies, Al Akhawayn University 08/2o International Cooperation and Development Business Administration
Skype for Business
Client retention and engagement
OneSite, Propertyware, LeasingDesk Screening
Microsoft Office including Excel, Word, and Powerpoint