implementation consultant resume example with 15 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Career Focus
Highly motivated Implementation Consultant with more than twelve years of experience planning, developing and implementing insurance products, and integrating research, design, training and documentation projects. Possesses strong product and technical knowledge, communication, and organization skills. Demonstrated ability to work both independently and as a team leader; talented at educating others on products and system features.
Summary of Skills

Automation Tools, Business Strategy, Business Systems Analysis, Change Management, Collaboration, Customer Service, Data Analysis, Data Integrity, Electronic Design, Finance, Leadership, Lotus Notes, Mainframe, Marketing, Microsoft Excel, Microsoft Office, Microsoft Powerpoint, Microsoft Sharepoint, Microsoft Windows, Problem Solving, Product Development, Sales, Software Development, System Design, Systems Analysis, Test Tools.


Implemented Processes that reduced cost and product speed to Market.

Professional Experience
Implementation Consultant, 01/2010 to 12/2014
Monday.ComMiami, FL,
  • Partnered with internal business groups and IT partners on product development, testing and implementation of various insurance products.
  • Successfully launched new products while meeting all state regulation and system requirements.
  • Developed business requirements documents, create business strategies and coordinated User Acceptance Testing initiatives to ensure corporate systems comply with state regulation and business functional requirements.
  • Collaborated with business stakeholders and performed system analysis to identify, refine, and document product business requirements; improved future operating efficiency and reduced implementation costs.
  • Provided guidance and led efforts to investigate, analyze, and resolve application issues related to system functions; maintaining detailed knowledge of the business's current technology and infrastructure from a functional perspective.
  • Led change management and system enhancement projects which resulted in reduction of system defects and increased product speed to market.
Illustration Analyst, 01/2005 to 12/2009
MetLifeCity, STATE,
  • Product Illustrations, Retail Life & Disability Apr.
  • Performed complex calculations and build manual product illustrations, utilizing manual applications, actuarial tools and insurance concepts to enhance product support and services to elite sales teams.
  • Developed manual test tools to address unsupported products and complex insurance scenarios; increasing illustrative support and service for all products.
  • Acted as liaison between application developers and end users; recommended system improvements which resulted in data integrity, accuracy and process efficiency.
  • Trained and mentored team members in complex manual applications, insurance concepts and various administrative systems; reducing delivery time and costs.
  • Provided leadership and managerial support to ensure consistent product support to senior partners, elite representatives and financial advisors.
Life Financial & Inforce Analyst, 06/2003 to 03/2005
MetLife Individual Life Product Administration & Service SolutionsCity, STATE,
  • Acted as primary customer support for problem resolution and provided advance knowledge of company operations, insurance products, state regulations and administrative systems.
  • Provided manual calculations for verification of insurance values and reconciliation of system discrepancies while enhancing customer service and experience.
  • Resolved customer service inquiries and communicated with internal departments to resolve insurance product issues.
  • Designed award winning workflow tracking tools which served as a model for future business applications.
  • Received the 2006 Life Administration Rising Star Award and nominated for the MetLife Promise Award).
International Sales Administrator, 05/1999 to 12/2002
Mentor Graphics CorporationCity, STATE,
  • Served as technology liaison between international vendors, sales leaders and software development team in providing electronic design automation tools and support to major global markets and end users.
  • Coordinated and performed data analysis for measurement of sales results, projection of financial goals and implementation of sales strategies.
  • Processed purchase and service orders, exceeding service level commitments for performance, availability and delivery.
  • Recognized and awarded at the Mentor Graphics 2002 Presidential Sales Conference.).
  • Developed and maintained web-based licensing database which resulted in successful collaboration with Federal Office of Foreign Asset Control, ensuring end user and company compliance with federal export policies and regulations.
B.S. Degree: Health Policy and Management, Expected in to Providence College - Providence, RI
Health Policy and Management

Automation Tools, Business Strategy, Business Systems Analysis, Change Management, Customer Service, Data Analysis, Database, Delivery, Finance, Leadership, Lotus Notes, Mainframe, Marketing, Mentor, Microsoft Programs (Excel, Office, Powerpoint, Sharepoint, Windows), Policies, Problem Solving, Product Development, Retail, Sales, Software Development, System Design, Systems Analysis, Test tools, Workflow

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Resume Overview

School Attended

  • Providence College

Job Titles Held:

  • Implementation Consultant
  • Illustration Analyst
  • Life Financial & Inforce Analyst
  • International Sales Administrator


  • B.S. Degree

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