Oversee all day to day aspects of National Aquarium's premium tours and experiences
Supervise, train, and coach as team of --- tour guides
Design and implement various tours and experiences, including our Icky, Creepy, Slimy, Cool tour and Backyard Explorer's program.
Collaborate with various departments, including Marketing, Development, Biological Programs, and Guest Services to create and execute programs
Provide excellent guest service and address all guest concerns related to Immersion Programs
Identify program strengths and
weaknesses through the development of a strategic evaluation strategy for Immersion Programs
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