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Ice Cream Scooper Resume Example

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ICE CREAM SCOOPER
Summary

Experienced Barista enthusiastic about producing a superbly made cup of coffee with a personable smile and positive attitude.

Skills
  • Product promotion
  • Nutritional source expertise
  • Menu and service offering knowledge
  • POS system transactions
  • Food handling safety
  • Cleaning and organization
  • Inventory
  • Phone orders
  • Guest inquiries
  • Cash register operations
  • Food and beverage preparation
  • Safe food handling
  • Customer service
  • Up-selling
  • Espresso machine operation
  • Cooperative team player
  • Teamwork and collaboration
Experience
Ice Cream Scooper, Baskin-Robbins Joplin, February 2014-April 2015Los Altos Hills, CA
  • Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
  • Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Informed shift leaders or management of any obstacles or issues during each shift.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Executed all daily tasks and assisted other team members when needed.
  • Created food displays according to established standards, replacing dated products with fresh.
  • Answered guest questions, delivering most accurate and updated information available.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Delivery Driver, Mountain Mike's Pizza, November 2014-May 2017Mountain View, CA
  • Completed order forms and collected payments to keep customer accounts current.
  • Operated delivery vehicles five days per week, serving around two dozen customers per day.
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Collected and tracked customer payments to meet financial demands.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Presented customers with bills and receipts and collected payments for goods delivered.
  • Pulled and reviewed customer tickets to successfully fulfill orders.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Collected payment from customers, made change and provided receipts.
  • Processed payments by accepting cash and credit card payments.
  • Successfully avoided time delivery delays by carefully planning best routes with GPS.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
Server, Round Table Pizza, June 2018-September 2018Fair Oaks, CA
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Placed reservations through phone.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
Barista, Starbucks, April 2017-January 2020Arden, CA
  • Listened to customer desires and needs to recommend optimal products.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Monitored cafe for seating availability, safety and well being of guests.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Greeted over thirty customers daily, answered questions and recommended drinks and pastries.
  • Weighed, ground and packed coffee per customer orders.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Protected store assets and facilities by ensuring compliance with company policies and procedures.
  • Resolved customer disputes with tact and professionalism.
  • Maintained clean and organized work space, enabling coworkers to locate resources and product.
  • Performed minor maintenance and repairs on cold brew equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Greeted guests with pleasant smile and superior customer service.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
Education and Training
High School DiplomaMountain View High School, , Mountain ViewCAJune 2013
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Resume Overview

Companies Worked For:

  • Baskin-Robbins Joplin
  • Mountain Mike's Pizza
  • Round Table Pizza
  • Starbucks

School Attended

  • Mountain View High School

Job Titles Held:

  • Ice Cream Scooper
  • Delivery Driver
  • Server
  • Barista

Degrees

  • High School Diploma

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