Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Certified Human Resources Professional with experience managing a full spectrum of human resources services and functions. Extensive background in recruitment, conflict resolution, and process improvement.

  • Orientation & Onboarding
  • Employment Law
  • HR Policies and Procedures
  • Employee Relations
  • Staff Recruitment and Retention
  • Benefits Administration
  • HR Program/Project Management
  • HRIS/Applicant Tracking-Kronos, Paylocity, Paychex, Primepoint
  • Time & Attendance/Payroll
  • Conflict Resolution
  • Time Management
  • Workplace Investigations
Human Resources Officer, 11/2019 - Current
Department Of Health And Human Services Milton, MA,
  • Recruitment, orientation, and on-boarding
  • Time & Attendance/Payroll
  • Assist in the performance management processes, support the management of disciplinary and grievance issues.
  • Maintain employee records according to policy and legal requirements.
  • Staff Training
Human Resources Manager, 02/2016 - 06/2019
Baxter Charlotte, NC,

Managed a broad range of HR functions including, benefits/401(k) plan enrollment and administration, HRMS maintenance, HR policy & procedures, job description creation and revision, candidate screening/hiring/onboarding, compensation, staff training, employee relations, FMLA, NJFMLA, ADA, EEO, FLSA and workplace investigations.

Key accomplishments.

  • Played a key role in the successful launch of the company's HRIS system providing a single source, employee-information database used extensively by the HR department and senior executives.
  • Developed company's first employee handbook outlining policies and procedures, payroll, background checks, vacation, benefits, company regulations, and performance expectations.
  • Processed new-hires, benefits, leave, termination and payroll paperwork ensuring 100% compliance with various laws and regulatory mandates.
  • Conducted employment verifications for current and former employees.
  • Jointly created HR policies and procedures.
  • Created automated tools via google drive to streamline onboarding processes between HR, IT, Finance and Operations departments.
  • Co-created workplace investigation checklist to ensure prompt, thorough and effective investigations.
  • Hired 120 employees within 3 years.
  • Improved diversity and inclusion awareness amongst staff by assuring D&I committee members contributed to the development of the handbook, policies, and procedures and hosting D&I speaker series on various topics.
  • Researched and ensured compliance of federal, state and local level employment law.
  • Coached and provided consultation to managers on performance management issues enforcing crucial conversation techniques.
  • Recruited permanent positions: Community Health Workers, Program Assistants, Program Managers, and all other non-clinical positions.
Human Resources-Lead Scheduling Coordinator, 07/2014 - 02/2016
  • Managed 12 scheduling coordinators, maintained appropriate staffing levels to meet labor requirements.
  • Identified vacancies, recruited, screened, and interviewed.
  • Handled onboarding and orientation.
  • Developed, communicated and enforced time and attendance company policies.
  • Key accomplishments.
  • Improved operational staffing efficiencies by managing work time and schedules for the organization.
  • Consulted with department supervisors and management teams minimizing staffing deficiencies within departments.
  • Verified attendance, hours worked and payroll data reducing chances of paycheck errors.
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Recruited permanent positions: Direct Support Professionals, Behavior Analysts, RN's, LPN's, Clinical Case Managers, Staffing Coordinators,and all other non-clinical positions.
Recruitment and Staffing Specialist, 02/2008 - 06/2013
  • Managed the full-cycle recruitment process for internal and external staff.
  • Led a team of 8-10 staffing supervisors and 100+ field staff.
  • Conducted onboarding and orientation.
  • Maintained HRMS database.
  • Key accomplishments.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Spearheaded the recruitment plan for a national healthcare company opening a new office in the Philadelphia area resulting in the hiring of 15+ employees.
  • Developed and maintained relationships and negotiated contracts with existing and future clientele.
  • Supervised, coached and mentored recruiters to achieve individual and recruitment and staffing targets.
  • Recruited temporary and permanent positions: Nurse Practitioners, RN's, LPN's, PT, OT, Nurse Case Managers, CMA's,CNA/CHHA, Healthcare Technicians, and all other non-clinical positions.
Education and Training
Human Resources Management Certificate: , Expected in 04/2017
Rutgers Executive Education - ,
Associate of Arts: Business Management, Progress, Expected in 06/2021
Camden County College - Blackwood, NJ

SHRM Certified Professional-SHRM-CP-2019

Associate Professional Human Resources-aPHR-2017

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School Attended

  • Rutgers Executive Education
  • Camden County College

Job Titles Held:

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  • Human Resources Manager
  • Human Resources-Lead Scheduling Coordinator
  • Recruitment and Staffing Specialist


  • Human Resources Management Certificate
  • Associate of Arts

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