human resources officer resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Committed to team improvement and impacting team success. Areas of expertise include conflict management and employee training in 5 different military Human resource data bases. Have written and implemented 8 policies to ensure productivity and knowledge management by mid-level subordinates. Detail-oriented HR Associate with proficient analytical skills, experience with civilian and military benefits administration and skills in advising in affirmative employment issues and problems. I am also proficient in CACTUS and Meditech.

  • Procedures Compliance
  • Employee Orientation
  • Job Evaluation
  • Equal Employment Opportunity (EEO)
  • Employment Recordkeeping
Work History
Human Resources Officer, 11/2000 to 08/2021
Department Of Veterans AffairsOgden, UT,

  • Developed plans for strength accounting and job assignment, performance evaluation and promotions, training, awards, equal opportunity, discipline, and discharge of personnel
  • Reinforced and managed programs such as drug and alcohol abuse and control, overseas duty support, family support, recreation, and physical fitness
  • Specialized in force multiplying functions such as manpower and equal employment opportunity (EEO) support
  • Successfully held 8 positions over 20 years with increasing difficult duties and responsibilities, also managed equipment over 20 million dollars with no major loss or damage of equipment
  • Developed 4 on-the-job training manuals for two human resource positions, interpreted rules and regulations for leadership and commanders at ever echelon in the organization
  • Created a culture of knowledge of communication intelligence and interpersonal relations with peers and senior leadership while servicing over 15,000 Service Members and civilians over the span of 20 years
  • Revitalized the art and ability to appropriately and courteously relate to internal and external customers or service members at the state headquarters division for the Oklahoma Army and Air National Guard
Quality Assurance Specialist, 09/2014 to 04/2019
Barrett Business ServicesSalt Lake City, UT,
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Monitored product standards and quality-control programs.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
  • Kept inspection journals and daily summary logs as required.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Administrative Assistant, 02/2013 to 05/2014
Partners Healthcare SystemJamaica Plain, MA,

  • Assists with the coordination and oversight of the administrative assistants in the Medical Staff Services Department, including physician and allied health credentialing and recredentialing, committee meeting management, flow of information from medical staff committees through the Medical Executive Committee and the Governing Board
  • Assists with JCAHO Survey preparation for the medical staff/leadership function, including staff and medical staff education regarding accreditation standards
  • Works closely with medical staff leaders, hospital administration, and legal counsel with regard to medical staff and bylaws issues
  • Assist with correspondence and all clerical duties of the office
  • Standardized interviewing process for the office to setup interviewing shared duties for hiring process and retention of staff in credentialing office
  • Screened 150 calls monthly, logging and resolving complaints, directing patients to correct area of the facility and taking care of routine matters
  • Served as liaison for medical staff and credentialing office scheduling and monitoring appointments and committee meeting schedules
  • Tested and trained 13 office personnel on updates to Meditech, CACTUS, new scanning and ifax software new to the department
  • Automated office timecards, created and followed up with time for 13 office personnel to ensure accuracy and timely submission of time for supervisor

Brigade Equal Opportunity Advisor , 04/2012 to 01/2014
Oklahoma Army National GuardCity, STATE,

  • Trained to serve as a DOD certified mediator
  • Have assisted with solving and analyzing issues encountered by individuals such as minorities and diverse work groups
  • Wrote Affirmative Action Plan and Diversity memorandum for brigade
  • Briefed mandatory Equal Opportunity briefs to brigade and battalion Service Members
  • Responsible for presenting EEO and EO violations statics and EO training performed at each unit for the state
  • Preformed 89 trainings and 43 mediation annually compared to 35 training and no mediations attempts in the state of Oklahoma with a shortage of support staff and resources
  • Enable a staff of 7 to build individual teams and support 35% more trainings around the state
  • Developed a standard operating procedure for filling and follow-up of all EEO and EO complaints
  • Created an interoffice government travel card process and procedure and reduced late or non-payments for the office by 43%
  • Lowered utilization of Government Purchasing Card by educating department and using purchase orders instead for planned purchase and no government waste
Bachelor's degree: , Expected in to University of Central Oklahoma - Edmond, OK

GPA: 2.5, GPA: 4.0

Associate's degree: Biology, Expected in to New Mexico Military Institute - , NM
GPA: 2.6, GPA: 4.0
MBA: Public Health, Expected in to Southern Nazarene University - Bethany, Oklahoma ,

GPA: 3.5

DOD Medication Training: , Expected in 2014 to DEOMI - ,

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Resume Overview

School Attended

  • University of Central Oklahoma
  • New Mexico Military Institute
  • Southern Nazarene University

Job Titles Held:

  • Human Resources Officer
  • Quality Assurance Specialist
  • Administrative Assistant
  • Brigade Equal Opportunity Advisor


  • Bachelor's degree
  • Associate's degree
  • MBA
  • DOD Medication Training

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