human resources generalist resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Highly efficient Human Resources professional offering 5 years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting, payroll, benefits, compliance and employee management. Adaptable and strategic with strong proficiency in multiple ATS and HRIS systems.

  • Indeed, Youcanbookme, LinkedIn, Zip Recruiter, Indeed, Survey Monkey
  • MS Outlook, Word, Excel, PowerPoint Payscale, Concur(Expense Tracking system), QuickBooks
  • Adobe Photoshop, Illustrator
  • ATS/HRIS systems: Kronos, Oracle, Ceridian Dayforce, Paychex. Paycom
  • OMH and OFCS background checks
  • HR relations
  • Compliance
  • Team building
  • Payroll expertise
  • Staffing and recruiting professional
07/2018 to 03/2020
Human Resources Generalist Dak Americas Charlotte, NC,
  • Responsible for HR operations for 311, PCH, and Verifi; supporting over 500 employees.
  • Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
  • Engaged in data collection, identified organizational needs and development solutions.
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Recruitment.
  • Responsible for all Recruitment processes; Sourcing, scheduling, interviews, tracking, reporting, new hire onboarding, and compliance.
  • Revised HR strategy and reduced recruitment cost by 30%, generating savings by using reliable resources.
  • Implemented a number of creative recruitment tactics and led staff to achieve 90% hire ratio (all-time high).
  • Compiled job descriptions database, developed standardized performance evaluation forms, and assisted managers with development of improvement plans for under-performers.
  • Managed employee onboarding, training and development, including enriching internal and external training development of both online and traditional environments.
  • Guided and directed management in proper employment practices and processes.
  • Investigated and resolved employee relations issues, such as harassment allegations, discrimination, conflict of interests, and other miscellaneous complaints.
  • Represented management in investigations, settled grievances, performed disciplinary actions, and other related activities.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Payroll.
  • Oversee compensation and benefits administration.
  • Maintains payroll information by collecting, calculating, and entering data.
  • Updates payroll records by entering changes in exemptions, insurance coverage, savings and deductions, merit increases, incentives, and transfers.
  • Submitted Biweekly payroll processing.
  • Confidentially batched over two hundred checks and distributed paychecks to employees.
06/2018 to 05/2019
Recruiter Verizon Communications Claremont, NH,
  • Handles full cycle recruitment for all of AST's business entities.
  • Develops recruitment strategies to achieve required staffing levels.
  • Coordinated with hiring manager(s) and HRBP's; intake meetings.
  • Assist with the on-boarding process; employment eligibility, and compliance.
  • Used traditional and nontraditional resources; career fairs, community network events, etc.
  • Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
  • Planned and executed recruitment events to bring in area candidates.
  • Filled over 60 positions for 2 special projects.
03/2018 to 10/2018
HR Generalist Mailgun Austin, TX,
  • Directed orientation for new employees.
  • Collected and recorded statistical and confidential information.
  • Placed orders for office, created invoices, kept records up-to-date.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Monitored daily and weekly schedules and monthly calendar obligations for the director and clients.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Processed financial documents including contracts, expense reports and invoices
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
04/2015 to 06/2018
HR Training Facilitator/Operations Supervisor United Parcel Service City, STATE,
  • Facilitated New Hire training class on a weekly basis; average class size being 15 individuals.
  • Managed, planned, organized, and directed employee's assignments.
  • Conducted safety compliance training and perform work site analysis.
  • Instrumental in implement initiatives to reduce turnover and in reduce injuries.
  • Performed facility and equipment audits and recommended work process changes.
  • Prepared and managed safety procedures in accordance with Company, OSHA, and DOT guidelines.
  • Prepared and implemented action plans to ensure the service center achieved productivity, load averages, cube utilization, and service targets.
  • Member of the Mentoring program Outreach Training and Support.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Ensured safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Education and Training
Expected in 05/2016 to to
Bachelor of Science: Psychology
Virginia State University - Petersburg, VA,
  • Psychology Club Member - Devoted 20+ hours per week while carrying full course load, Gained valuable leadership and team building experience
  • CIAA Division II Women’s Indoor/Outdoor Track and Field Team Member - 3X CIAA Champion, NCAA
    Participant, 2X Athlete of the Year, Most Valuable Player
  • Volunteer KAPS Colonial Heights Public School - Worked with elementary school students on after school activities, Assisted with reading to children with disabilities during the week
Expected in 05/2017 to to
Graduate Certification: Project Management
Virginia State University - Petersburg, VA,
  • 3.4 GPA
  • Completed coursework in Program Management, Organization Strategy, and Operations Management
  • Project Management Institute Member
  • Honor Roll 2016 and 2017
Activities and Honors
  • Project Management Institute Member Accomplishments.
  • Process Improvement - Created new departmental procedures manual.
  • Assessed organizational training needs.
  • Business Development - Initiated two key partnerships which resulted in revenue growth.
  • Devised a successful recruiting plan for new call centers, which resulted in over 300 new employees in 2 months.
  • Training: - Delivered training modules to inter-departmental teams to ensure smooth adoption of new program.
  • Completed training on-time and under-budget.
  • Salesforce
  • Project Management Professional (PMP)

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Resume Overview

School Attended

  • Virginia State University
  • Virginia State University

Job Titles Held:

  • Human Resources Generalist
  • Recruiter
  • HR Generalist
  • HR Training Facilitator/Operations Supervisor


  • Bachelor of Science
  • Graduate Certification

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