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human resources generalist resume example with 9 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Result-driven, proactive, resourceful administrative professional with over 10 years experience providing extensive office and HR support. Recognized for ability to incorporate innovative techniques, processes and procedures to enhance business practices and increase productivity.

Highlights
  • Accounts receivable professional
  • Adobe software
  • Complex problem solving
  • Expert in customer relations
  • Insurance eligibility verification

  • SEC and call reporting
  • Strong communication skills
  • Deadline-oriented
  • Microsoft Office
  • Employee training and development
  • Effective time management
Accomplishments
  • Researched and resolved billing problems that had been previously missed.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Reduced invoice over payments by 15%.
  • Produced 25% more account reporting data than required by taking on additional duties.
Experience
Human Resources Generalist, 2011 - 2013
Elara Caring Brookline, MA,
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Conducted benefits administration for 125 benefit-eligible employees.
  • Calculated and processed employee vacation payout requests.
  • Created organizational flow charts and career path reports to evaluate employee compensation information.
  • Designed the employee performance evaluation process and merit program.
  • Entered all garnishment orders, terminations, direct deposit request and changes.
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Interpreted background check results.
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Responded to unemployment claims and scheduled hearings.
Payroll Specialist, 2009 - 2011
Sonepar Usa Wenatchee, WA,
  • Performed daily payroll department operations.
  • Managed work flow to ensure all payroll transactions are processed accurately and timely.
  • Reconciled payroll prior to transmission and validated confirmed reports.
  • Applied proper taxation of employer paid benefits.
  • Processed correct garnishment calculations and compliance.
  • Executed eTime time and attendance processing and interface with payroll.
  • Performed compliances for unclaimed property payroll checks.
  • Processed accurate and timely year-end reporting when necessary (W-2, W-2c, etc).
  • Processed manual check(s) and relocation metric's.
  • Updated and reconciled monthly bank statements from ADP.
  • Loaded import files received from HR.
  • Ran the bi-weekly payroll process.
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Supported 350 employees at all levels, including executive leadership.
Human Resources/Payroll Specialist, 2002 - 2005
Athens Technical College Danielsville, GA,
  • Performed daily payroll department operations.
  • Managed payroll transactions are processed accurately and timely.
  • Reconciled payroll prior to transmission and validated confirmed reports.
  • Supported 150 employees at all levels.
  • Executed time and attendance processing and interface with payroll.
  • Processed accurate and timely year-end reporting.
  • Developed ad hoc financial and operational reporting as needed.
  • Processed manual check(s) for expenses and maintenance.
  • Updated and reconciled monthly bank statements from ADP.
  • Loaded import files received from HR.
  • Led question and answer session with employees on benefit program updates for new hires and during open enrollment.
  • Processed all salary changes which included merit increases, promotions, bonuses and pay adjustments.
  • Facilitated monthly meetings/trainings to develop strategies that would positively influence workplace relationships.
Office Manager, 2000 - 2002
Lifestance Health Kennestone, GA,
  • Supervised clerical staff and managed workloads.
  • Conducted assessments, interviews and recommendations for hire.
  • Recruited for various positions by creating and advertising job listings and participating in job fairs.
  • Designed the employee performance evaluation process and merit program.
  • Maintained and organized master Resident Index and information files in master database.
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Supervised and trained clerical, billing and patient care staff.
  • Standardized department filing system to increase efficiency.
  • Developed more efficient filing systems and customer database protocols.
  • Directly supported CEO in managing operation work flow.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Coordinated admission processes and prepared medical records and agreement packets.
  • Handled and processed confidential patient information.
  • Improved communication efficiency as primary liaison between departments, clients and vendors.
Education
Masters: Operations Management, Expected in 2011
-
University of Arkansas - Fayetteville, AR
GPA:
Status -

Concentration in Business Management

Who's Who Among American Universities and Colleges Award

3.5 GPA

Bachelor of Arts: Business Administration, Expected in 2009
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Arkansas Baptist College - Little Rock, AR
GPA:
Status -

Business Administration/Public Administration

Associate Degree: African American Community Leadership, Expected in 2008
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Arkansas Baptist College - Little Rock, AR
GPA:
Status -

African American Community Leadership

Skills

Accounting, ADP, Benefits, Billing, Clerical, Client relations, Financial, HR, Payroll, Reporting,


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Resume Overview

School Attended

  • University of Arkansas
  • Arkansas Baptist College
  • Arkansas Baptist College

Job Titles Held:

  • Human Resources Generalist
  • Payroll Specialist
  • Human Resources/Payroll Specialist
  • Office Manager

Degrees

  • Masters
  • Bachelor of Arts
  • Associate Degree

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