LiveCareer-Resume

human resources generalist resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

I am a proactive, forward-thinking professional with a B.A. in Religious Studies, with a concentration in Religion, Culture, and Public Life; I possess an extensive understanding and ability to successfully navigate religious diversity in domestic and global contexts. I am able to identify and recognize the significance of religious identities and sensibilities in the professional world, and thus, have strong critical thinking, intercultural literacy, and analytical and writing skills. As an individual who is able to analyze problems from multiple perspectives, I believe I can be relied upon to help your company achieve its goals while striving to exceed both personal and professional expectations.

Skills
  • Benefits and compensation
  • Employee Relations
  • Insurance Knowledge
  • New Hire Orientation
  • Training Materials
  • SharePoint Intranet software
  • Contract Negotiation
  • Training and mentoring
  • Business mediation
  • ADP Workforce Now
  • Knowledgeable in all HR Systems
  • Team Building
  • Executive support
  • Human resources
  • Coaching and mentoring
  • Report generation
  • Termination procedures
  • File and records management
  • Change implementation
  • Procedures implementation
  • Diversity programs
  • FMLA comprehension
  • Organizational Development
  • Microsoft Office/Excel
  • Kronos
  • SterlingOne
  • Immigration documentation
  • Payroll and timekeeping
  • Financial reconcilliation
  • Guardian I-9
Education
Arizona State University Tempe, AZ Expected in 05/2018 Bachelor's (B.A) : Religious Studies - GPA :
  • Presidential Scholarship Award Fall 2014 - Spring 2016
  • Dean's List Fall 2017
  • Dean's List Spring 2018
Work History
Elara Caring - Human Resources Generalist
Butler, MO, 03/2020 - Current
  • Manage RN and LPN scheduling.
  • Complete CDC-compliant verbal/temperature-based COVID-19 screenings alongside RNs and LPNs.
  • Count and issue COVID-19 PPE and screening tools per shift.
  • Create daily attendance roster .
    Ensure all employees entering the facility undergo adequate screening per shift.
  • Track and manage screening equipment as necessary.
    Track and report contracted employee hours.
    Record and report potential COVID-19 cases to leadership.
  • Oversee Community Engagement team
  • Assist in transition from medical professionals to Community Engagement team
  • Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation.
Cision - Human Resources Specialist
Ann Arbor, MI, 03/2019 - 03/2020
  • Analyze employment-related data and prepare required reports.
  • Confer with management to develop or implement personnel policies or procedures.
  • Develop or implement recruiting strategies to meet current or anticipated staffing needs.
  • Interpret and enforce human resources policies, procedures, laws, standards, or regulations.
  • Maintain and update human resources documents such as organizational charts, employee handbooks or directories, or performance evaluation forms.
  • Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Oversaw all HR needs for 13,000 employee operation across three continental nations.
Erickson Living - Human Resources Coordinator
Tinton Falls, NJ, 08/2018 - 03/2019
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Researched all payroll, COBRA, disability and FMLA issues.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Edited job position announcements before authorizing post.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Coordinated employment offers with management and extended offers to selected candidates.
  • Captured key feedback from employees during exit interviews.
Additional Work History

Fraud Specialist, Discover Financial Institution Phoenix, AZ

Feb 2018 — Aug 2018

• Process late and trailing transactions on fraud status accounts and zero-fraud loss cases.

• Update information from merchant receipts to the case information screen.

• Resolve Cardmember inquiries regarding a fraud or security-related concerns; such as verifying flagged transactions, caller authentication, reporting an account as fraud, etc.

• Take incoming calls and referrals from other departments, and at times make outbound calls for transaction verification.

• Handle inbound customer calls; complete necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.

• Collect necessary information and complete a fraud report when a customer confirms unauthorized account activity.

• Ensure proper follow-up or escalation of account based on call outcome. • Make outbound calls to verify account activity with the customer.

Parts and Service Cashier/Valet, Acura North Scottsdale Scottsdale, AZ
Aug 2017 — Apr 2018

• Track and record service tickets and sales.

• Manage and balance cash drawer.

• Complete daily reconciliation reports for accounting dept.

• Provide exemplary customer service.

• Draw up loaner vehicle agreements, inspect incoming and outgoing loaner vehicles.

• Ensure safe and proper delivery of customer and loaner vehicles between service bay areas and designated pick-up lanes.

• Schedule appointments and manage service advisors' daily schedules.

Specialty Beauty Advisor - Clinique, Ulta Beauty Phoenix, AZ

Aug 2014 — Oct 2017

• Greeting guests with warm, prompt and individualized service.

• Interacting with existing guests and maintaining active contact with a growing preferred customer list.

• Informing guests of current promotions, events and services within the store.

• Meeting/exceeding individual and team sales targets and goals

• Conducting makeup applications, skin care analyses and product demonstrations.

• Maintaining strong in-store and vendor relationships to reinforce training and in-store events/promotions.

• Communicating merchandising needs to the PSM.
• Ensuring all merchandise, testers and demonstration stations are well-maintained.

• Following all loss prevention control and compliance procedures.

• Promoting Ulta Beauty loyalty and guest service programs.

Account Services Representative, Cox Communications Phoenix, AZ
Dec 2016 — Apr 2017

• Assess customers’ needs, suggesting products & services for their home & business needs.

• Adjust billing, negotiate claims, and arrange product substitutions/returns.

• Manage customer concerns while meeting goals in Serving, Solving, and Selling.

• Remain current on Cox Business products and services.

• Own the customer experience and assist customers in filing grievances as necessary.

Geotechnical Consultant, Vann Engineering Phoenix, AZ

Apr 2017 — Jul 2017

• Data entry.
• Analyzing field test results, lab results, site plans, invoices, and boring logs

• Schedule materials testing projects via phone
• Utilization of BlueStake system for locating test sites
• Communication and coordination between client and field technicians.

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Resume Overview

School Attended

  • Arizona State University

Job Titles Held:

  • Human Resources Generalist
  • Human Resources Specialist
  • Human Resources Coordinator

Degrees

  • Bachelor's (B.A)

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