Experienced professional focused on meeting or exceeding objectives seeking Human Resources position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Skills
Corporate Communications
Organization and Planning
Time management
Outstanding Customer Service
Policies And Procedures
Excellent Communication Skills
Human Resources
General Office
Verbal And Written Communication
Strong Analytical Skills
Ability To Work Independently
Generate Reports
Off-Boarding
Performance Evaluation
Unemployment Claims
Company Policies And Procedures
Work History
04/2013 to Current
Human Resources GeneralistSchwan's Company – Tulsa, OK,
Established and developed strong administrative team by delivering ongoing coaching, recruiting, training, motivation, and fostering career advancement for 13 core employees
Executed companies Human Resources Department by being recruiter, interviewer, and hiring of new staff; consult with owners on strategic planning and any employee disciplinary actions; and serve as principal link between owners and employees
Programmed Analytics Advanced Report Builder, custom creation of 193 different reports to date, to assist business leaders with key decision making and strategic operational planning
Primary role of system data migration, adaption, and transition to distributor focused ERP system DDI.
Implemented and supervised orientation procedures for new hires.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
Managed employee rewards programs.
05/2012 to 04/2013
Marketing and Sales Coordinator /Medbarn Marketing and Inside Sales ManagerMacdonald-Miller Facility Solutions – Seattle, WA,
Created and updated hundreds of print and online catalog copy, marketing pieces, and modifications of product images, to assist sales efforts
Coordinated 6 large scale Marketing projects performed by outside vendors
Assisted with international marketing activities, which strengthened international sales by 15-20%
Spearheaded, published, and maintained monthly newsletters to develop customer engagement
Managed company website of over 100 products keeping it updated
Collaborated in Social Media platform content, blog, and Press Release marketing efforts
Oversaw and launched upgraded med barn website
Fielded and followed-up with potential customers via email and/or phone and maintaining records in Salesforce.com
Coordinated samples and marketing collateral for domestic and international trade shows as well as customers
Facilitated in preparation of trade shows
Set up and worked at trade show booths
Generated sales analysis reports in MS Excel
Provided customer service and processed hundreds of orders
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving results
Developed goals and future growth avenues for med barn, which went into yearly business plan.
Researched competitor marketing trends and prices using data analysis.
Supported sales staff by providing market trends, account analyses and new product information.
06/2009 to 06/2010
Media ConsultantSupermedia.com – City, STATE,
Managed growth and creation of marketing services for businesses in San Francisco and Peninsula territories
Identified client business needs by gaining understanding of goals, objectives and processes
Used targeted questioning strategies to discover insight on prospect needs and requirements to increase business by 30%
Managed sales cycle from first contact to established customer sale and maintained solid customer base
Presented product concepts and offerings to clients based on established specifications and preferences
Stayed up-to-date on changing industry and product standards and trends related to accounts
Collected information from clients before securing accounts, verifying payments and special needs
Advertising included Google Ads, SEM and SEO, Direct Mail and Web Site Design.
11/2006 to 05/2009
Account ExecutiveCitysearch – City, STATE,
Drove growth for Search Engine Marketing services to local businesses in San Francisco Bay Area, Silicon Valley, and San Jose
Acquired new business merchants and then managed those accounts into multi thousand dollar book of business with aggressive growth sales goal of $4800 per month
Maximized revenue by servicing accounts and proposing new products and services to established customers
Prospected new clientele through networking, cold calling, canvassing, and referrals
Achieved top performer status for sales team and was invited to be team representative in regional west coast sales meetings
Recorded and maintained sales prospect and sales data within customer relationship management system Salesforce.
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Prospected new clientele through networking, cold calling, canvassing and referrals.
Education
Expected in 1998
B.S: Business Administration And Communications San Francisco State University - San Francisco, CA GPA:
Expected in 1995
A.S: Business Canada College - Redwood City, CA GPA:
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Resume Overview
School Attended
San Francisco State University
Canada College
Job Titles Held:
Human Resources Generalist
Marketing and Sales Coordinator /Medbarn Marketing and Inside Sales Manager