Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Detail-orientated Human Resources professional with 9+ years of experience managing a broad range of HR functions. Supports and guides cross-functional team members while implementing best practices. Serves as HR champion in administering and advancing HR functions while acting as a resource on policy interpretation and implementation. Skilled at tackling personnel grievances and conflicts, while working with management in attainment of challenging objectives. Aiming to leverage my skills to successfully fill the Human Resources role at your company.

  • Policy and Procedure Writing
  • Employee Orientation
  • Procedure Compliance
  • Americans with Disabilities Act (ADA)
  • Employee Relations
  • Human Resources Management Systems
  • Conflict Resolution
  • Benefits Administration
  • Employment Recordkeeping
  • Harassment Investigation
  • New Hire Onboarding
Work History
05/2020 to Current Human Resources Generalist Elara Caring | Concordia, MO,

  • Collaborates with management team to coach and mentor staff.
  • Hearing and resolving employee grievances.
  • Participates in the evaluation and selection processes for benefit vendors and programs.
  • Maintain benefits and payroll data.
  • Participates in mandatory county audits; keeps abreast of the county contract requirements and reviews policy documents for changes periodically.
  • Manage all LOA requests.
  • Develop and communicate company policies to remain in compliance with local and federal laws.
  • Handle new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Coach managers through employee engagement, documentation, discipline and performance improvement plans.
  • Facilitate criminal background check process for new hires.
  • Processe unemployment claims and acted as company representative at unemployment hearings.
05/2014 to 02/2020 HUMAN RESOURCES BUSINESS PARTNER Chewy | Dania Beach, FL,
  • Conducted new hire orientation.
  • Managed LOA’s including tracking time and communication with employees and their direct manager.
  • Managed all employee requests for ADA.
  • Ensured compliance with federal and state laws.
  • Managed employee relations and assist in conflict resolution.
  • Managed full cycle employee administration, including on-boarding, employee status changes, employee file maintenance and off boarding.
  • Oversaw and conducted formal investigations resulting from employee concerns, incidents and conduct.
  • Developed and communicate company policies, regulations and procedures to employees and managers.
  • Served as a trusted advisor to management, through cross-developmental partnerships, regarding employee performance, best practices, interpretation of policies, employee engagement and retention.
  • Monitored unemployment claims and represented the company in unemployment hearings to control financial exposure.
  • Partnered with workers compensation carrier to file claims as necessary.
  • Implemented change from annual staff survey results.
  • Coached and provide direction to HR coordinator.
  • Acted as liaison between payroll and management staff to assist with employee’s payroll concerns.
  • Assisted offsite benefit team in the administration of employee benefits.
  • Worked with HR Director to develop processes that increase efficiencies or improve quality of services within the department.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
05/2012 to 05/2014 Human Resources Recruitment Specialist Alvord Taylor | Springfield, OR,
  • Implemented and administered job related testing to assess the knowledge of potential candidates.
  • Created and managed requisitions, conducted interviews, processed and reviewed background checks, and extended employment offers.
  • High volume recruitment with classes of 20 – 30 several times per month.
  • Identify sources and implemented a recruitment plan.
  • Conducted pre-employment testing to verify candidate’s eligibility.
  • Conducted screening interviews and face to face interviews.
  • Participated in panel interviews with management.
  • Organized and conduct second interactive interviews.
  • Created and present offer letters.
  • Processed and reviewed background for each candidate that accepted an offer of employment.
  • Administered appropriate standardized tests to recruits.
  • Prepared routine documentation appropriate to the recruitment process and engagement of new employees.
  • Assured compliance with the local employment legislation and practices.
  • Worked with managers to define candidate qualifications.
07/2011 to 05/2012 ONSTAR SALES MANAGER Concentrix | City, STATE,
  • Remotely managed OnStar business at 86, Dealerships in North and South Carolina.
  • Managed staffs OnStar sales and offered coaching to staff that were not meeting General Motors.
  • Responsible for training dealership staff on how to improve OnStar related metrics.
  • Implemented dealership incentive programs.
  • Monitored advisor calls and provide coaching for performance improvement.
  • Trained dealerships on new processes, programs, and features.
  • Took escalations from dealers to solve OnStar related problems.
  • Reviewed OnStar customer interactions to aid in improving call quality and process.
  • Worked with call center advisors to ensure quality standards are met.
Expected in 2013 Bachelors of Science | Business Management UNIVERSITY oF PHOENIX, , GPA:

Human Resources Management (HRM) Certification

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