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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
A dynamic HR professional with over 10 years of proficiency in employment law, labor relations, organizational development and performance management. Proficient in supporting HR functions, including recruiting and talent management, training and development, payroll and compensation, and HRIS system implementation. Experienced at utilizing HR technologies and client relations skills to optimize resources and opportunities. A knowledgeable adviser to organizational leaders who builds strong working relationships and productive work environments. Highly organized and detail-oriented with the ability to easily adapt to evolving environments.
Education
University of Houston-Downtown , Expected in May 2008 B.B.A : International Business - GPA :
, Expected in 1996 Vocational - Technical Certificate in Legal Administration; M&M Tech : - GPA :
Highlights
  • HR Department Startup
  • Life, Health and Welfare products
  • HR Policies and Procedures
  • Retention Management and Recruitment
  • Time Management
  • Conflict Resolution
  • E-verify
  • Benefits and HR Laws
  • HRIS applications (ADP and Sage)
  • Proficient in MS Office (Word, Excel, PowerPoint, Access)
  • Attendance Counts software, Adobe Pro, Alliance 2020
  • Federal and state regulations (ERISA, FLSA, COBRA, FMLA, ADA, SECTION 125, PPACA, and COBRA)
  • ADA, Word
  • Administrative, Organizing
  • Adobe, Payroll
  • ADP, Personnel
  • Balance, Policies
  • Benefits, Processes
  • Business strategies, Promotion
  • Conflict Resolution, Reconciling
  • Client, Recruitment
  • Clients, Sage
  • Customer service, Spanish
  • Data entry, Time Management
  • Database, Video
  • Employee relations, Vision
  • English
  • FSA
  • HRIS
  • Human resources
  • HR
  • Insurance
  • Leadership
  • Legal
  • Meetings
  • Access
  • Excel
  • MS Office
  • PowerPoint
  • PowerPoint presentations
Experience
Exela Technologies Inc. - Human Resources Generalist
Memphis, TN, 06/2018 - 06/2019
  • Played a key role in ensuring the successful launch of the Houston and New Hampshire offices.
  • Implemented programs and policies in the areas of compensation structures, benefit packages, employee relations and new-employee orientation.
  • Educated current and prospective employees with company policies, job duties, wages, and opportunities for promotion and employee benefits.
  • Responsible for preparing and coordinating any functions pertaining to unemployment and compensation.
  • Managed new hire orientations, human resources events, and open enrollment for benefits, such as health insurance, and company-wide meetings.
  • Managed employee turnover and retention, addressing employee matters and organizing work activities for the company.
  • Accurately documented, researched and resolved employee relations issues with employees and management.
  • Performed employee reviews, disciplinary procedures and exit interviews.
  • Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
  • Contributed ideas and offered constructive feedback at benefit meetings, team meetings and training meetings.
Ashley Furniture - Benefit Specialist, LifeCycle Manager
West Covina, CA, 12/2015 - 05/2018
  • Conducted employee education meetings on benefit plans (medical, dental, vision, supplemental) offered to individuals and 200+ large clients via onsite, virtual and/or pre-recorded video.
  • Identified and proposed business strategies, initiatives, and process improvements to ADP leadership based on client feedback.
  • Created and translated PowerPoint presentations in both English and Spanish for new and renewal benefit meetings.
  • Informed and assisted new clients with onboarding processes internally and externally.
  • Accurately documented, researched and resolved customer service issues.
  • Educated colleagues while serving as a subject matter expert across multiple process and knowledge areas.
  • Trained existing and onboarding team members.
Airgas Inc - Benefits Coordinator
Columbus, OH, 09/2010 - 12/2015
  • Handled administrative issues for employees, HR managers and vendors helping them understand benefit plans: health, 401 (k), life benefits, HSA & FSA accounts, FMLA, STD/LTD.
  • Assisted employees with insurance claims and 401k distribution requests.
  • Resolved conflicts between employees and insurance carriers.
  • Processed new hire enrollments, terminations and Cobra notifications for over 50 group clients.
  • Maintained client and vendor database system implementations.
  • Responsible for commission posting, tracking and reconciling year end calculations.
  • Conducted employee education meetings on benefit plans offered for group clients.
Center Real Estate Group - Accounts Receivable Specialist
City, STATE, 03/2005 - 09/2008
  • Applied cash and check payments to tenant accounts.
  • Researched and resolved past due accounts.
  • Ran, reviewed and distributed various weekly and monthly reports.
  • Processed administration duties as assigned.
Texas Department Of Health/Transportation - Payroll Coordinator/HR Assistant
City, STATE, 09/2001 - 03/2005
  • Screened, reviewed, and selected applicants for hire.
  • Maintained current benefit changes on the HRIS and performed applicable data entry.
  • Compiled payroll data from time sheets, and timekeeping system, input data into payroll files and balance hours against various reports.
  • Processed and audited multi-state payroll for 365 employees region wide.
Work History
Pure Safety Group - Human Resources Generalist
Houston, TX 06/2018 - 06/2019
  • Played a key role in ensuring the successful launch of the Houston and New Hampshire offices.
  • Implemented programs and policies in the areas of compensation structures, benefit packages, employee relations and new-employee orientation.
  • Educated current and prospective employees with company policies, job duties, wages, and opportunities for promotion and employee benefits.
  • Responsible for preparing and coordinating any functions pertaining to unemployment and compensation.
  • Managed new hire orientations, human resources events, and open enrollment for benefits, such as health insurance, and company-wide meetings.
  • Managed employee turnover and retention, addressing employee matters and organizing work activities for the company.
  • Accurately documented, researched and resolved employee relations issues with employees and management.
  • Performed employee reviews, disciplinary procedures and exit interviews.
  • Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
  • Contributed ideas and offered constructive feedback at benefit meetings, team meetings and training meetings.
ADPTotalsource - Benefit Specialist, LifeCycle Manager
Houston, TX 12/2015 - 05/2018
  • Conducted employee education meetings on benefit plans (medical, dental, vision, supplemental) offered to individuals and 200+ large clients via onsite, virtual and/or pre-recorded video.
  • Identified and proposed business strategies, initiatives, and process improvements to ADP leadership based on client feedback.
  • Created and translated PowerPoint presentations in both English and Spanish for new and renewal benefit meetings.
  • Informed and assisted new clients with onboarding processes internally and externally.
  • Accurately documented, researched and resolved customer service issues.
  • Educated colleagues while serving as a subject matter expert across multiple process and knowledge areas.
  • Trained existing and onboarding team members.
Guzzetta Benefit Services - Benefits Coordinator
Houston, TX 09/2010 - 12/2015
  • Handled administrative issues for employees, HR managers and vendors helping them understand benefit plans: health, 401 (k), life benefits, HSA & FSA accounts, FMLA, STD/LTD.
  • Assisted employees with insurance claims and 401k distribution requests.
  • Resolved conflicts between employees and insurance carriers.
  • Processed new hire enrollments, terminations and Cobra notifications for over 50 group clients.
  • Maintained client and vendor database system implementations.
  • Responsible for commission posting, tracking and reconciling year end calculations.
  • Conducted employee education meetings on benefit plans offered for group clients.
Center Real Estate Group - Accounts Receivable Specialist
Houston, TX 03/2005 - 09/2008
  • Applied cash and check payments to tenant accounts.
  • Researched and resolved past due accounts.
  • Ran, reviewed and distributed various weekly and monthly reports.
  • Processed administration duties as assigned.
Texas Department of Health/Transportation - Payroll Coordinator/HR Assistant
Houston, TX 09/2001 - 03/2005
  • Screened, reviewed, and selected applicants for hire.
  • Maintained current benefit changes on the HRIS and performed applicable data entry.
  • Compiled payroll data from time sheets, and timekeeping system, input data into payroll files and balance hours against various reports.
  • Processed and audited multi-state payroll for 365 employees region wide.
Languages
Bilingual: English and Spanish
Skills
  • HR Department Startup
  • Life, Health and Welfare products
  • HR Policies and Procedures
  • Retention Management and Recruitment
  • Time Management
  • Conflict Resolution
  • E-verify
  • Benefits and HR Laws
  • HRIS applications (ADP and Sage)
  • Proficient in MS Office (Word, Excel, PowerPoint, Access)
  • Attendance Counts software, Adobe Pro, Alliance 2020, Federal and state regulations (ERISA, FLSA, COBRA, FMLA, ADA, SECTION 125, PPACA, and COBRA),
  • ADA, administrative, Adobe, ADP, balance, Benefits, business strategies, Conflict Resolution, client, clients, customer service, data entry, database, employee relations, English, FSA, HRIS, human resources, HR, insurance, leadership, Legal, meetings, Access, Excel, MS Office, PowerPoint, PowerPoint presentations, Word, organizing, payroll, personnel, Policies, processes, promotion, reconciling, Recruitment, Sage, Spanish, Time Management, video, vision
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    Resume Overview

    School Attended

    • University of Houston-Downtown

    Job Titles Held:

    • Human Resources Generalist
    • Benefit Specialist, LifeCycle Manager
    • Benefits Coordinator
    • Accounts Receivable Specialist
    • Payroll Coordinator/HR Assistant

    Degrees

    • B.B.A
    • Vocational - Technical Certificate in Legal Administration; M&M Tech

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