Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dynamic Human Resources Generalist with 6 years of experience managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation.

  • Developed the first comprehensive recruiting strategy, which decreased employee turnover by 2%.
  • Introduced the first formal performance review program, creating a flexible and well-received tool used company-wide.
  • Supervised team of 45 staff members.
  • Collaborated with team of 2 in the development of project management
  • Developed and facilitated company-wide "town-hall meetings" to address discipline, code of conduct, FMLA policy and benefits issues.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • HR management
  • Budget development
  • Staff training/development
  • Performance Management
  • Talent management
  • In-depth knowledge of HR Compliance
  • Labor relations
  • Business mediation
  • Compensation and benefits
  • Organizational Development
  • Succession planning
  • New employee orientations
  • Training and mentoring
  • Knowledgeable in all HR Systems
  • Termination procedures
  • Employee programs
  • File and records management
  • ADP Workforce Now
  • Trained in FMLA/ADA/EEO/WC
  • Risk management
  • Coaching and mentoring
  • Executive support
  • Contract Negotiation
  • Team Bonding
Work History
Human Resources Generalist, 08/2015 - Current
Generac Power System, Inc Dallas, TX,
  • Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.
  • Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees.
  • Conducts recruitment effort for all exempt and nonexempt personnel, students, and temporary employees; conducts new-employee orientations; writes and places advertisements.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance
  • Provided job placement accommodation recommendations for employees on physician-mandated medical restriction
  • Managed employee rewards programs
  • Explained and administered benefits including medical, dental, life insurance, disability and sectioned 10 flexible spending accounts
  • Offered fair and equitable compensation by comparing current salaries with market pay
  • Conducted recruitment activities, including job postings, career fairs, and screening and interviewing applicants to build candidate pipelines and enhance company culture
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
  • Facilitated criminal background check process for new hires
  • Conducted employment verifications and investigations
  • Coached and educated management throughout an organization on appropriate guidelines for maintaining a legally compliant workplace
  • Facilitated ongoing mayoral initiative to address disparities in hiring racial and ethnic minority applicants
  • Implemented and supervised orientation procedures for all new hires
  • Applied analytical skills to collect data, clarify needs, identify underlying business drivers and propose options
  • Entered and maintained benefit information on HRIS for 45 accounts
  • Improved quality of hiring decisions by working with hiring managers inequitable recruitment efforts and by administering new comprehensive employment selection exams
  • Verified that vendors received timely enrollment information, changes, and terminations
  • Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management, and training
  • Consulted with managers to formulate racial equity plans for minority hiring by city departments
  • Presented alternatives in organization design, advantages, and disadvantages
  • Created and enforced HR policies and procedures across the organization
  • Established and monitored employee pay scales
  • Developed innovative new-employee orientation programs, including safety training
  • Documented and updated job descriptions as well as implemented wage surveys
  • Conducted salary survey research for both exempt and non-exempt positions
  • Created organizational flow charts and career path reports evaluating employee compensation information
  • Managed implementation of a new system that transformed HR resources management organization
Assistant Manager, 03/2014 - 01/2015
Gelson's Santa Barbara, CA,
  • Answer phone and direct calls.
  • Advertises for and conducts the initial interviews.
  • Recruiting/ Hiring, Orientations.
  • Training Coordinator for the new hire.
  • Schedules and conducts Phase I &2 training for new employees.
  • Monitors and updates the employee training records to ensure that training is updated as required.
  • Conducts required Annual Training for all employees.
  • Complete employee verifications.
  • Background check for new employees and new reporting.
  • Effectively communicates with other management team members.
  • Completes any other duties as assigned by the Program Director or Administrator.
  • Addresses areas of concern with co-workers as needed.
  • Reports areas of concern regarding consumers or employees to the Program Manager or Program Director.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees, and operations to foster optimal performance
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Planned team-building exercises to increase employee performance and job satisfaction
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Reduced corporate costs by developing and implementing improved merchandising, receiving, and maintenance procedures
Group Leader, 02/2005 - 05/2012
Nationwide Dallas, TX,
  • Answer phone and direct calls.
  • Training Coordinator for the new hire.
  • Conducts required Annual Training for all employees.
  • Completes any other duties as assigned by the Manager.
  • Reports areas of concern regarding consumers or employees to the Manager.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Prepared, calibrated, and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping
  • Reviewed daily requirements and forecasts and delegated work for optimal coverage
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Worked with clients to improve life choices and maximize benefits of programs
  • Investigated and solved workflow problems with cross-functional collaboration and open communication
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
  • Aligned strategies with expected production demands and particular customer requirements
  • Attended staff development meetings and workshops and applied information from those events into daily activities
Human Resources Assistant, 01/2008 - 12/2008
Electrameccanica Vehicles Corp. Ltd. Brea, CA,
  • Enhance Recruitment.
  • Interviewing and intake.
  • Manage Tracking Systems.
  • Incoming analysis filing.
  • Applicant/volunteer coordinator.
  • Development community partnerships.
  • Confidentially with each department.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
  • Posted positions through approved recruitment channels
  • Prepared monthly, weekly, and daily logs using Microsoft Office Suite
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments
  • Administered compensation, benefits, and performance management systems and safety and recreation programs
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Recruited and screened qualified potential employees
  • Created and completed personnel action forms for all hires, terminations, title changes, and terminations
  • Managed employee exit interviews and paperwork
  • Verified and investigated employment claims and data
  • Organized new employee orientation schedules for all new hires
  • Tracked various statistics and kept detailed records to support the human resources department
  • Answered and directed 40 outbound and inbound phone calls per day
  • Administered compensation, benefits, and performance management systems and safety and recreation programs
  • Assisted with on-boarding process of 30 new hires in a month
Master of Arts degree: Management; Human Resources concentration, Expected in 01/2021
Bachelors of Arts degree: Human Resource Management, Expected in 01/2012
Associate Degree: Human Resources, Expected in 2017
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