Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Driven Human Resources professional bringing innovative approach to human resource management while creating team-driven environment that fosters room for development and growth. Background developing employee handbooks, recruiting and retaining excellent talent and working to resolve conflicts among staff. Known for confidentiality, discretion and solid judgment.

  • Applicant Screening and Hiring
  • Policy and Procedure Writing
  • Employee Orientation
  • Performance Appraisal
  • Retention Program Development
  • Recruitment Management
  • Training Development and Execution
  • Time Tracking and Payroll Administration
Work History
Human Resources Generalist, 02/2021 - Current
Harsco Corporation Pueblo, CO,
  • Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
  • Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Built comprehensive employee recruiting strategy.
  • Improved operational processes resulting in productivity increase in HR department.
  • Managed employee rewards programs.
  • Launched studies to improve alignment between components of organization and organizational framework.
  • Enabled transition of 150 employees from paper time sheets to electronic, eliminating manual time entry
Office Manager, 07/2019 - Current
Quinstreet Rochester, NY,
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Compared vendor prices and negotiated for optimal savings.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained computer and physical filing systems.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
EVS Director and Manager of Security, 03/2017 - Current
Red Mile Harness Track And Historical Horse Racing City, STATE,
  • Administer, coordinate, and supervise daily activities across multiple departments.
  • Manage approximately 75 staff members to insure compliance with all operational orders.
  • Responsible for hiring staff members to operate Security and EVS departments efficiently.
  • Generate goals, objectives, and operational orders for multiple departments.
  • Correctly process payroll for multiple departments.
  • Spearheaded proper training with use of chemicals and cleaning tools and devices.
  • Planned, organized, directed and monitored work flow of Environmental Services staff.
  • Conducted one-on-one meetings with direct reports and solicited feedback from employees.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Prepared and recommended long-range plans for development of department personnel.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Approved regular payroll submissions for employees.
Community Corrections Supervisor, 07/1989 - 05/2009
Fayette County Detention Center City, STATE,
  • Administered, coordinated and supervised daily activities within Intake/Processing.
  • Submitted proposals for improvement or establishment of policy/procedure.
  • Supervised 9 subordinate command staff to insure all issues were addressed appropriately.
  • Conducted investigations as necessary.
  • Generated appropriate documentation as necessary.
  • Generated training aids to improve staff performance.
  • Oversaw implementation of training.
  • Completed intake paperwork, fingerprints and searches.
  • Led disciplinary hearings and made recommendations for sentencing.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
Bachelor of Science: Psychology, Expected in
Eastern Kentucky University - Richmond, KY,

Conducted research in Industrial/Organizational Psychology

Master of Science: Human Resource Leadership, Expected in 09/2014
Sullivan University - Lexington, KY
Additional Information
  • Processed payroll for multiple departments.
  • Conducted recruiting, hiring, and onboarding of new staff members for multiple departments.
  • Created and implemented an extensive training manual for Intake/Processing which outlines all processes and responsibilities for each duty station.
  • Created and implemented testing for all information contained within training manual for measurement and documentation of employee’s scope of understanding of information trained.
  • Served as the only Facility Training Officer within Booking for approximately 10 years.
  • Maintained all training records and documentation during that period of time.
  • Conducted investigations routinely and generated appropriate documentation that included findings, recommendations for disciplinary action, proposals for additional areas of training, or possible termination.
  • Conducted frequent meetings with staff in reference to grievances and other issues.
  • Mediated and attempted to resolve issues to the satisfaction of all parties involved and generated documentation referencing outcome of mediation.

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School Attended

  • Eastern Kentucky University
  • Sullivan University

Job Titles Held:

  • Human Resources Generalist
  • Office Manager
  • EVS Director and Manager of Security
  • Community Corrections Supervisor


  • Bachelor of Science
  • Master of Science

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