human resources generalist resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Education
Expected in 05/2022 to to Bachelor of Science | Human Resources Management And CommunicationsJames Madison University , Harrisonburg, VA, GPA:
3.80 GPA
President's List Spring 2020
Dean's List Fall 2020, Spring 2021, Fall 2021
Thompson Family Endowed Scholarship Recipient
Professional Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching, and communication skills. A corporate professional bringing 10 years of expertise in benefits administration, recruitment, and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with a passion for building and retaining highly effective teams.
Skills
Strong planning and organizational skills
Creates, implements, and conducts training for staff, management, and executive management
Works well independently and as a member of a team.
Excellent facilitator of conflict resolution and communication
Ability to work effectively with all levels of an organization from front-line staff to executive management
Knowledge and proficiency in payroll systems such as Moneywise and HR platforms such as HRAgency
Work History
09/2021 to CurrentHuman Resources GeneralistNinjacat | New York, NY,
Partners with management and employees on talent management, payroll, FMLA, and benefits
Coordinates open enrollment processes and annual benefits review
Investigates issues and counsels employees on workplace conflict and career development
Partners with management to assist with coaching, training, and development of employees and acts as communication liaison
Develops, implements, and monitors training programs for management on recruitment, interviewing, staff development, terminations, and promotions
Handles payroll and timekeeping programs for Hammond Insurance Services, Hammond Asset Management, and CCDH, Inc
Kept abreast on all training and laws regarding human resources and works with management to coordinate employee training
Provides professional human resource support in areas including employment, employee relations, benefits, compensation, unemployment and worker's compensation, and corporate training
03/2016 to 09/2021Assistant Office Manager Ryman Healthcare | Melbourne, FL,
Recorded expenses and maintained accounting records
Delivered top-notch administrative support to office staff, promoting excellence in office operations
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
Optimized office schedule to balance team workloads, group productivity and financial targets
Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies
Prepared and distributed team-based communications to foster collaboration and enhance team morale
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
Offered office-wide software support and training, troubleshooting issues, and optimizing usage
Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong
Managed company payroll for 50+ employees
Managed automobile inventory for two dealerships that exceeds $2,000,000 in assets
Maintained, calculated, and paid monthly commissions to all sales staff and management
03/2014 to 01/2016Branch Manager IIIEastern Bank | Needham, MA,
Maintained friendly and professional customer interactions
Assessed employee performance and develop improvement plans
Met deadlines by proactively managing individual and team tasks and streamlining processes
Engaged employees in business processes with positive motivational techniques
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set
Created strategies to develop and expand existing customer sales, resulting in increan ase in annual sales
Gathered and reviewed customer feedback to improve operations
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
Boosted branch sales by developing and deepening customer loyalty through incentive programs
Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
Protected company assets with strategic risk management approaches
Identified and capitalized on community business opportunities with effective networking
Reviewed and edited loan agreements to promote efficiency and accuracy
01/2012 to 03/2014Personal Lines Insurance AgentState Farm Insurance | City, STATE,
Researched providers and compared coverage and premiums to deliver best possible packages to clients
Customized existing insurance programs to suit individual client needs by analyzing specific requirements
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
Handled approximately 800 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 5%
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