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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Reliable Human Resources Generalist with Four years of experience overseeing daily activities within HR department. Effectively supported recruitment, onboarding, benefits administration and other human resources functions. Strong knowledge of employment laws and outstanding conflict resolution skills.

Skills
  • Benefits administrator
  • Performance management strategies
  • Personnel recruitment
  • Alternative Dispute Resolution (ADR)
  • Interviewing expertise
  • Personnel engagement
  • HRIS applications proficient
  • Payroll expertise
  • Staffing and recruiting professional
  • Employment law knowledge
  • Off-boarding
  • Conflict resolution tactics
  • Confidential document control
  • Staff training and development
  • Microsoft Office Suite
  • HR information systems
  • Employee relations
  • Performance management
  • PeopleSoft HRMS
  • Payroll and benefits administration
  • Time and labor control
  • Recruiting
  • Presentation preparation
  • Data evaluation
  • Complex problem-solving
  • Talent acquisition
  • Compensation and payroll
  • Workplace diversity cultivation
  • Payroll completion
  • Customer relations
Experience
05/2020 to 09/2020 Human Resources Generalist Harsco Corporation | Jersey City, NJ,
  • Conducted employee hiring and exit interviews.
  • Implemented controls to promote diversity in hiring process.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Conducted background checks, reference checks and employment verification.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Researched employee relations issues and conducted meetings with employees and supervisors.
  • Improved employee engagement and moral by developing wellness program for all employees and enforcing positivity guidelines.
  • Maintained records of personnel documents, including payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
  • Conducted benefits administration for 48 benefit-eligible employees.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Submitted monthly, quarterly and weekly reports to Corporate HR liason, to track mandatory requirements.
  • Prepared and submitted final pay for exiting employees to comply with federal law.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Supported 48 employees both on site and off site.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Examined employee files to answer inquiries for assistance with personnel actions.
03/2017 to 05/2020 Human Resources Assistant Emcor Group, Inc. | Dulles, VA,
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Submitted monthly, quarterly and weekly reports to HR Director to track mandatory requirements.
  • Prepared and submitted final pay for exiting employees to comply with federal law.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Supported 5000 + employees at all levels, for payroll, Direct Deposit, Benefits, and Paid Time off.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Maintained records of personnel documents, including payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
09/2014 to 03/2017 Free Agent / Family Medical Northwest Center | Kent, WA,

While Providing care for a disabled family member, I worked various flexible jobs.

09/2011 to 09/2014 Team Manager Connextions Inc. | City, STATE,
  • Initiated training sessions and coached employees to develop effective staff.
  • Established quarterly and annual goals as well as operational tactics to achieve targets.
  • Supervised and monitored team productivity by observing daily activities such as Call Quality, Speed of answer, Idle times, and Hold times.
  • Coordinated and encouraged professional development among direct reports.
  • Delegated work assignments and prioritized tasks.
  • Oversaw daily workloads and workflow for smooth operations.
  • Solved problems, handled escalated issues and mitigated risks.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Executed Proformance plan strategies to foster better customer service and promote positive and engaging environment for all.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Generated reports to assess performance and make adjustments.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Cross-trained in every store role to maximize operational knowledge.
  • Reviewed employee performance every month and delivered constructive feedback to improve weaknesses.
Education and Training
Expected in Bachelor of Science | Buisness Kpalan University, Minneapolis, MN, GPA:
  • 3.6 GPA
  • Transferred to Capella University
Expected in Bachelor of Science | Human Resources Management Capella University, Chicago, IL, GPA:
  • Dean's List Honoree every year
  • Minor in Emergency Management
  • Minor in Business law
  • 4.0 GPA
  • Completed coursework in Diversity, World Religions and Accounting

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Resume Overview

School Attended

  • Kpalan University
  • Capella University

Job Titles Held:

  • Human Resources Generalist
  • Human Resources Assistant
  • Free Agent / Family Medical
  • Team Manager

Degrees

  • Bachelor of Science
  • Bachelor of Science

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