Human Resources Generalist resume example

• Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
• Submitted monthly, quarterly and weekly reports to HR Director to track mandatory requirements.
• Prepared and submitted final pay for exiting employees to comply with federal law.
• Created, organized and maintained employee personnel files to keep sensitive data secure.
• Assisted with employee termination process to drive consistency and reduce discrimination claims.
• Supported 5000 + employees at all levels, for payroll, Direct Deposit, Benefits, and Paid Time off.
• Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
• Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
• Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
• Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
• Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
• Maintained records of personnel documents, including payroll forms, leave notifications, employee files, benefits information and workers' compensation files.

While Providing care for a disabled family member, I worked various flexible jobs.

• Initiated training sessions and coached employees to develop effective staff.
• Established quarterly and annual goals as well as operational tactics to achieve targets.
• Supervised and monitored team productivity by observing daily activities such as Call Quality, Speed of answer, Idle times, and Hold times.
• Coordinated and encouraged professional development among direct reports.
• Delegated work assignments and prioritized tasks.
• Oversaw daily workloads and workflow for smooth operations.
• Solved problems, handled escalated issues and mitigated risks.
• Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
• Executed Proformance plan strategies to foster better customer service and promote positive and engaging environment for all.
• Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Assessed, optimized and elevated operations to target current and expected demands.
• Mitigated risk by ensuring regulatory compliance for required licensing.
• Generated reports to assess performance and make adjustments.
• Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
• Cross-trained in every store role to maximize operational knowledge.
• Reviewed employee performance every month and delivered constructive feedback to improve weaknesses.