An efficient yet meticulous career services professional with over seventeen years of experience in human resources and business management. Compassionate and detail-oriented with an individuated approach to coach employees and students to actualize their potential and ensure personalized career development. Proven experience in building solid and functional business relationships as well as providing crucial advising support to executive management.
Highlights
PC hardware, Windows, XP, MS-Office, Internet Explorer, Outlook Express, Lotus Notes, QuickBooks Pro, Quicken Premier, ADP Enhanced Payroll, Paychex Preview, BANNER, Hodes IQ, Guardian I-9 E-verify, GIS eQuest, PeopleAdmin (ROCS: Recruitment, On-boarding and Classification System)
Accomplishments
Experience
Human Resources Generalist, 03/2012 - Current Kehe Food Distributors – Cincinnati, OH,
Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and implemented the exit and interview program process. Advised top management on appropriate employee corrective actions. Created and modified job descriptions within all departments. Created and managed more than [Number] confidential personnel records. Ran the bi-weekly payroll process. Developed more than [Number] employee handbooks, including design and layout. Guided the startup and management of all HR operations, systems and programs for a new location within the company. Led a weekly open enrollment question and answer session with employees on benefit program updates. Supported [Number] employees at all levels, including executive leadership. Serve as primary point of contact for the University Behavioral Health Care, Robert Wood Johnson Medical School, and Cancer Institute of New Jersey Manage high volume recruiting and staffing logistics and processes: background checks, I-9 verification, on-boarding, and orientation programs.
Serve as business liaison and advisor on benefits and compensation administration, employment and compliance with federal and state regulations.
Manage all Family Medical Leaves requests, resolve medical issues associated with disciplinary problems, and advise on medical accommodation due to Family and Medical Leave Act and Disabilities Act.
Partner with Hospital Administrators to ensure compliance with the Joint Commission standards.
Partner with Labor Relations and Management to resolve issues related to counseling, disciplinary actions, union grievances, layoffs and outplacement advising.
Supervise and mentor support staff.
Human Resources Manager, 02/2010 - 03/2012 Axos Bank – Milwaukee, WI, Increased the employee base by [Number]% to meet changing staffing needs.
Identified staff vacancies and recruited, interviewed and selected applicants.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Directed personnel, training and labor relations activities. Conducted new employee orientation to foster positive attitude toward organizational objectives. Advised managers on organizational policy matters and recommend needed changes. Directed [Initiative] to maximize [Positive outcome]. Implemented an innovative employee incentive program, which resulted in a [Number]% increase in staff productivity. Responsible for oversight of all human resources and business operations Established and directed implementation of overall HR functions including full life cycle recruiting, onboarding, benefits and employee relations.
Oversaw financial management including compensation, budgeting, accounting, and payroll.
Wrote employee manuals, detailing disciplinary procedures, codes of conduct, company and state laws.
Advised executive management in personnel matters, annual performance reviews, and compliance issues.
Consulted with legal counsel on personnel matters, recommended and implemented resolutions.
Oversaw new product development and production management.
Human Resources Manager, 11/2004 - 03/2010 Axos Bank – , ,
Solely responsible for 300+ employees for the Anesthesiology department, spread across the SUNY Downstate Medical Center, Lutheran Medical Center, and Long Island College Hospital, each with unique HR policies and procedures Spearheaded the development and management of a centralized HR system covering HR policies and procedures, full-cycle recruitment, orientation and training, benefits programs and administration, and payroll systems.
Served as Corporate HR Committee advisor to the Board of Directors and consultant on all HR decisions.
Performed salary benchmarking and prepared job descriptions.
Partnered with both Graduate Medical Education and Research Program Directors to provide administrative support for faculty and clinical appointments.
Oversaw and approved over $1M in malpractice insurance.
Collaborated with Academic administrators to identify and meet student career planning and placement needs.
Provided career coaching to students and employees through workshops and one-on-one interview sessions.
Mentored and coached students and interns to acclimate and thrive in the "real" work environment.
Liaised with attorney and international students and employees with visa sponsorship issues.
Office / Human Resources Manager, 02/1998 - 10/2004 XCEEDIUM, LLC – City, STATE,
Responsible for overall company and human resources functions Developed and implemented personnel policies and procedures, conducted market data researches and analysis.
Liaised with Benefits Brokers to recommend and administer benefits plans, claims resolution, and re-evaluation of policies for cost-effectiveness.
Managed payroll and cash flow, and approved invoices for payment.
Established and maintained confidential records and reports.
Supported students in developing strategies for individual needs and classroom group dynamics. Implemented [Program type] programs to encourage student participation. Spearheaded [Project name], resulting in a [Number]% increase in revenue. Accountable for [business area] including overall customer satisfaction. Managed team of [number] of professionals. Spearheaded cross-functional initiative to achieve [objective]. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Effectively trained instructors and supervisors on techniques for managing employees. Monitored training costs to maintain the training budget. Presented training information via role playing, simulations and team exercises. Mentored team members to succeed and advance within the department and company. Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals. Implemented an innovative employee incentive program, which resulted in a [Number]% increase in staff productivity. Advised managers on organizational policy matters and recommend needed changes. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Created and modified job descriptions within all departments. Worked with senior-level management to create fair and consistent HR policies and procedures. Developed more than [Number] employee handbooks, including design and layout. Guided the startup and management of all HR operations, systems and programs for a new location within the company. Led a weekly open enrollment question and answer session with employees on benefit program updates. Supported [Number] employees at all levels, including executive leadership. Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales. Processed rehires, transfers, terminations, garnishments and withholdings. Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses. Managed a project budget of $[Amount]. Boosted [Positive outcome] by [Number]% by [Action taken]. Defined project deliverables and monitored status of tasks.
Education
Bachelor of Science: Management Information Systems / Business Administration, Expected in - Binghamton University - Binghamton, New York GPA: Management Information Systems / Business Administration
Languages
English, Cantonese, familiar with Mandarin
Skills
Academic, accounting, administrative support, Premier, ADP, Anesthesiology, attorney, Behavioral Health, Benchmarking, Benefits, budgeting, business operations, Cancer, Cantonese, cash flow, Coaching, Conflict Resolution, consultant, Counseling, Client, Customer Service, Data Analysis, Employee Relations, English, executive management, financial management, full life cycle, GIS, Guardian I, human resources, HR, insurance, Internet Explorer, IQ, Labor Relations, legal, logistics, Lotus Notes, Mandarin, Marketing Research, market, Mediation, mentor, MS-Office, Outlook Express, Windows, new product development, Organizational, Payroll, PC hardware, performance reviews, personnel, policies, Problem Solving, processes, production management, Project Management, QuickBooks Pro, Quicken, Recruitment, recruiting, Research, staffing, unique, workshops
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