Human Resources Generalist resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Human Resources Generalist/Benefits/Payroll Specialist specializing in Human Resources and Payroll managing a full spectrum of HR/Payroll programs, services and functions. I offer a career distinguished by an excellent reputation, proven results in client satisfaction and retention and commended performances. Extensive Knowledge in Human Resources, Benefits Administration and Payroll Standard Operating Procedures & Best Practices accompanied by strong analytical and problem-solving capabilities, exceptional organizational skills, ability to exercise independent judgment, remain flexible, and work effectively under high stress situations.
  • Benefits/Payroll Processing E-Verify
  • HR Policies/Procedures Microsoft Excel, Word& PowerPoint
  • Garnishments, Levies, & Child Support TOPS
  • Project Management Payroll expertise
  • Federal, State, County, Local Tax Reports HRIS applications proficient
  • Unemployment Tax & Wage Reports CRM- Clarify
  • Dental, Medical, Vision Benefits Experience EV4, Netsecure, Mainframe, PTCS
  • Client Relations Employee Relations
  • Team Building/Morale Building Benefits Administrator
  • Client Account Management Benefits Analysis/ Claims Analysis
  • Problem Solving/Decision-making Training and Coaching
  • Written Communication
Human Resources Generalist, 06/2015 to Current
Keystone Human ServicesWilkes Barre, PA,
  • Converted over 100 temps to regular full time associates on a weekly basis during new hire orientation.
  • Educated and advised employees on medical, dental, vision, 401k, Life and disability plans.
  • Responsible for exit interviews, terminations, leave of absence requests, STD/LTD, promotions and internal transfers.
  • Coordinates open enrollment meetings and scheduled sessions at the kiosk center to assist employees.
  • Trained supervisors and site managers on the time card approval process and time off requests in ADP.
  • Assisted in full recruitment such as placing ads on college boards, phone screens and arranging interviews.
  • Coordinated special employee events such as BBQ's.
  • Maintained, audited personnel files, I-9's etc.
  • Effectively interfaced with all levels of employees in the organization.
  • Represents the company at local job fairs.
  • Managed HRIS and compiled reports from database.
  • Processed workers compensation case management, unemployment claims and hearings.
  • Assisted managers with employee relations by following progressive discipline policies.
  • Conducted employment verification and finger printing.
  • Review resumes, conduct phone screens and interview potential candidates.
  • Conducted employment verification and finger printing.
Payroll Service Account Manager, 10/2012 to 06/2015
Sheridan Group Inc. Company, ,
  • HCM Focus in HR Alpharetta, GA Provided technical applications support to National Account Clients, researching and solving complex questions on function and usage of product.
  • Served as primary support liaison between company and client with the utilization of analytical and project skills.
  • Solved client application concerns in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex area of Payroll, Time, Benefits and Human Resources.
  • Utilized analytical and project management skills exercising discretion and independent judgement to provide a wide variety of billable, specialized services.
  • Coordinated and facilitated key discussions with multiple business units.
  • Managed 135 clients with a total gross revenue of over $1.5 million by assisting with payroll processing and processing payroll on occasions.
  • Responsibilities included, processing new hires, benefits, leave, termination, payroll changes and processing SIT/SUI employee tax coding, garnishment withholding, W4 data, I9, PTO Allowed vs.
  • Taken hours & Direct Deposit.
  • Ensured all new hires are verified through E-Verify before moving forward with the new hire process.
  • Completed monthly and year-end reports regarding terminations, transfers and new hires.
  • Responsible for implementing PTO time and accrual through ADP Resource based on the company policy as well as additional services set up request (IE ADP 401K, FSA, HSA, EZLM etc.
  • Responded professionally and timely to client incoming calls, web inquiries, emails and or fax.
  • Handled critical and/or escalated client issues which required being a liaison between business units (i.e.TLM, WGPS, Retirement Services, HRBP, FSA/Cobra, etc.) to ensure client satisfaction.
  • Scheduled and processed any special quarter/year-end adjustments as needed ensuring clients received correct quarter/year end reports and W-2 forms; maintained efficient records on all client calls and provided follow up calls to ensure positive client relations.
Customer Service Representative, 10/2010 to 10/2012
Delta Dental Of CaliforniaCity, STATE,
  • Provided detailed information regarding dental insurance policies.
  • Verified coverage, add dependents and terminate coverage as well as take CC payments for submission to AR department.
  • Check claims and encounter payment inquiries for facilities and members.
  • Trained dental front office personnel on policy and procedures dealing with submitting dental claims and encounters.
Business Technical Representative, 04/2007 to 04/2010
Sprint/ NextelCity, STATE,
  • Provided customer service by answering incoming calls, opening trouble tickets on data circuits and or voice circuit's services.
  • Dealt with large commercial business customers such as Bank of America, UPS, and FedEx etc.TASK FORCE TEAMS/PROJECTS/SME (SUBJECT MATTER EXPERT) Implementation to Service Clarify case template- Streamlined the Implementation checklist for new client on boarding to ensure accuracy in on boarding of new clients.
  • Facilitate a weekly SWAT call detailing the status of ADP clients who are on SWAT by discussing status updates and resolutions.
  • Rev U I new administrative view for ADP's homepage- Performed QR testing based on my given task to ensure the system worked before releasing to Service.
  • Chosen as a Mentor at ADP to conduct 1-1 listen and drive sessions with each new hire class.
MBA: Human Resources, Expected in January 22, 2016
GPA: GPA: 3.13
Human Resources GPA: 3.13
Bachelors of Science: Business Administration, Expected in June 30, 2013
Devry University - ALPHARETTA, GA
GPA: GPA: 3.0 Deans List
Business Administration GPA: 3.0 Deans List
Account Management, accrual, administrative, ADP, ads, AR, Benefits Administrator, Benefits, case management, Clarify, homepage, Coaching, CRM, Client, Clients, Client Relations, customer service, database, Decision-making, Employee Relations, fax, Focus, FSA, forms, front office, HRIS, Human Resources, HR, insurance, IE, Team Building, Mainframe, meetings, Mentor, Microsoft Excel, PowerPoint, Word, Payroll, payroll processing, processing payroll, Payroll Processing, personnel, Policies, Problem Solving, coding, Project Management, recruitment, researching, Tax, phone, TOPS, view, vision, Written Communication, year end, year-end

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Resume Overview

School Attended

  • Devry University

Job Titles Held:

  • Human Resources Generalist
  • Payroll Service Account Manager
  • Customer Service Representative
  • Business Technical Representative


  • MBA
  • Bachelors of Science

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