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Human Resources Generalist Resume Example

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HUMAN RESOURCES GENERALIST
Professional Summary

Understanding HR Generalist adept at managing wide range of employee relations issues. Expertise in problem solving and mediation.

Skills

  • Talent management

  • Benefits and compensation

  • Procedures implementation

  • Risk management

  • Labor relations

  • FMLA comprehension

  • File and records management

  • New employee orientations

  • Staff training/development

Work History
Human Resources Generalist09/2017 to Current
Company Name – City, State
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on HRMS database.
  • Verified that vendors received timely enrollment information, changes and terminations.
  • Managed employee rewards programs.
  • Conducted employment verifications and investigations.
  • Managed implementation of new system that transformed HR resources management organization.
  • Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
  • Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reportingsystems.
  • Offered fair and equitable compensation by comparing current salaries with market pay.
  • Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Enabled unparalleled flexibility and configurability that allowed for transition of 200+ employees from paper time sheets to electronic, eliminating manual time entry.
  • Documented and updated job descriptions as well as implemented wage surveys.
  • Conducted recruitment activities, including job postings, career fairs and screening and interviewing applicants to build candidate pipelines and enhance company culture.
  • Provided job placement accommodation recommendations for employees on physician-mandated medical restriction.
  • Created and enforced HR policies and procedures across organization.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Established and monitored employee pay scales.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Facilitated criminal background check process for new hires.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Developed company personnel policies, standard operating procedures and employee handbooks.
  • Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Customer Service Supervisor07/2013 to 09/2017
Company Name – City, State
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Codified office structures and processes to promote teamwork and performance.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
Customer Service/Construction Assistant10/2009 to 07/2013
Company Name – City, State
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Assisted call-in customers with questions and orders.
  • Delivered prompt service to prioritize customer needs.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered customer questions about product availability and shipment times.
  • Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
Education
Bachelor of Arts: Psychological ScienceExpected in 06/2021UC Irvine- City
  • Coursework in Psychology, Business Management and Urban Studies
Associate of Arts: Psychology06/2018Mt. San Antonio College- City
  • Majored in General Psychology
  • Dean's List
  • Graduated with 3.8 GPA
Languages
Spanish:
Spanish:
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Resume Overview

School Attended

  • UC Irvine
  • Mt. San Antonio College

Job Titles Held:

  • Human Resources Generalist
  • Customer Service Supervisor
  • Customer Service/Construction Assistant

Degrees

  • Bachelor of Arts : Psychological Science Expected in 06/2021
    Associate of Arts : Psychology 06/2018

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