Human Resources Generalist Resume Example
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HUMAN RESOURCES GENERALIST
Professional Summary
Understanding HR Generalist adept at managing wide range of employee relations issues. Expertise in problem solving and mediation.
Skills
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Work History
Human Resources Generalist09/2017 to Current
Keystone Human Services – Elizabethtown , PA
Keystone Human Services – Elizabethtown , PA
- Developed and enforced company policy and procedures relating to all phases of human resources activity.
- Updated key human resource metrics, including turnover and terminations, using reporting tools on HRMS database.
- Verified that vendors received timely enrollment information, changes and terminations.
- Managed employee rewards programs.
- Conducted employment verifications and investigations.
- Managed implementation of new system that transformed HR resources management organization.
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
- Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
- Offered fair and equitable compensation by comparing current salaries with market pay.
- Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Enabled unparalleled flexibility and configurability that allowed for transition of 200+ employees from paper time sheets to electronic, eliminating manual time entry.
- Documented and updated job descriptions as well as implemented wage surveys.
- Conducted recruitment activities, including job postings, career fairs and screening and interviewing applicants to build candidate pipelines and enhance company culture.
- Provided job placement accommodation recommendations for employees on physician-mandated medical restriction.
- Created and enforced HR policies and procedures across organization.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Established and monitored employee pay scales.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Facilitated criminal background check process for new hires.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Developed company personnel policies, standard operating procedures and employee handbooks.
- Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Customer Service Supervisor07/2013 to 09/2017
Partners Healthcare System – Northampton , MA
Partners Healthcare System – Northampton , MA
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Codified office structures and processes to promote teamwork and performance.
- Monitored customer service operations to assess agent performance and provide feedback.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Customer Service/Construction Assistant10/2009 to 07/2013
Express Contractors, Inc. – City , STATE
Express Contractors, Inc. – City , STATE
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Assisted call-in customers with questions and orders.
- Delivered prompt service to prioritize customer needs.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered customer questions about product availability and shipment times.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
Education
Bachelor of Arts: Psychological ScienceExpected in 06/2021UC Irvine-
City
- Coursework in Psychology, Business Management and Urban Studies
Associate of Arts: Psychology06/2018Mt. San Antonio College-
City
- Majored in General Psychology
- Dean's List
- Graduated with 3.8 GPA
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Resume Overview
School Attended
- UC Irvine
- Mt. San Antonio College
Job Titles Held:
- Human Resources Generalist
- Customer Service Supervisor
- Customer Service/Construction Assistant
Degrees
- Bachelor of Arts : Psychological Science Expected in 06/2021
Associate of Arts : Psychology 06/2018
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