Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Strategic and innovative Human Resources professional with a drive for helping employers recruit, develop and retain top talent. Skilled at partnering with management teams to build employee-centric cultures promoting positive employee relations and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Responsible for leading and directing the tactical and strategic efforts of a field HR team of six, and a territory spanning across five states and eleven service centers.

  • Collaboration
  • Communication
  • Talent & Performance Management
  • Leadership
  • Coaching
  • Employee Engagement
  • Talent Acquisition
  • Legal Compliance
  • Training & Development
  • Navigating Complexity/Ambiguity
  • Business & Financial Acumen
  • Customer Service
  • Led HR operations of an additional district for six months, which included CA/NV/AZ/NM/TX, 1000+ team members, an HR staff of five, and 8 sites (XPO)
  • Named 2020 XPO HR West "Implementation Champion"
  • Developed 4-Day Accelerated HRG Onboarding Program (XPO)
Work History
Human Resources Director, 04/2022 to Current
Keystone Human Services, , Denver, CO
  • Collaborate with senior leadership to understand the organizations goals and strategy related to staffing, recruiting, and retention.
  • Plan, lead, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs.
  • Administer and oversee the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, employee engagement; occupational health and safety; and training and development.
  • Identify staffing and recruiting needs and develop and execute best practices for hiring and talent management within the district.
  • Conduct research and analysis of organizational trends including review of reports and metrics from the organizations human resource information system (HRIS) or talent management system (TMS).
  • Monitor and ensure the organization's compliance with federal, state, and local employment laws and regulations, and recommend best practices as well as review and modify policies and practices to maintain compliance.
  • Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law and apply this knowledge to communicate changes in policy, practice, and resources to upper management.
  • Facilitate professional development, training, and certification activities for HR staff to drive their development and careers forward.
Human Resources Manager, 01/2022 to 04/2022
Keystone Human Services, , Denver, CO
  • Recruited, interviewed, hired, and trained all new HR staff, as well as oversaw the daily workflow of the department.
  • Managed HR team performance, including discipline and termination in accordance with company policy.
  • Partnered with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it related to current and future talent needs, recruiting, retention, and succession planning.
  • Provided support and guidance to HR Generalists, HR Coordinators, management, and other staff when complex, specialized, and sensitive questions and issues arose.
  • Administered and executed routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
  • Managed the talent acquisition process, which included recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborated with departmental managers to understand skills and competencies required for openings.
  • Analyzed trends in compensation and benefits; researched and proposed competitive base and incentive pay programs to ensure the organization attracted and retained top talent.
  • Created learning and development programs and initiatives that provided internal development opportunities for employees.
  • Maintained compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviewed policies and practices to maintain compliance.
  • Maintained knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
Human Resources Generalist, 08/2021 to 01/2022
Keystone Human Services, , Fort Collins, CO
  • Collaborated with hiring authorities to develop position descriptions as well as manage the full cycle search and hiring process for positions across multiple departments within the division.
  • HR systems maintenance, including management of the annual performance evaluation system, internal TMHR SharePoint, and employee databases.
  • ADA and leave administration responsibilities (FMLA, Short/Long-Term Disability, Worker’s Compensation, etc.)
  • Maintained and drove a high-performance culture across fundraising branch of the university, focusing on leadership and team member engagement, retention, relations, and development.
  • Developed and promoted multiple recognition/incentive programs to increase motivation and drive results.
  • Ensured compliance with all CSU policies and procedures as well as local, state, and federal laws.
  • Developed, reviewed, and made recommendations for changes to existing policy/procedure to improve effectiveness and efficiency, as well as eliminate biases and exclusivity.
  • Analyzed and leveraged HR data and metrics to help guide the overall HR strategy within the division.
  • Positioned as an HR subject matter expert (SME), and expected to be knowledgeable and aware of the latest developments and trends happening within the HR space.
  • Drove diversity, equity, and inclusion across the division and within the university as a whole; as well as always represented CSU values and Community Principles.
Human Resources Generalist, 01/2020 to 08/2021
Fawkes Idm, , Denver, CO
  • Analyzed trends and leveraged metrics to help develop solutions, programs and policies.
  • Conducted effective, thorough and objective investigations, as well as addressed complex employee relations issues.
  • Maintained in-depth knowledge of legal requirements to reduce legal risks and ensure regulatory compliance. Partnered with legal department as needed.
  • Provided day-to-day performance management guidance to line management.
  • Partnered to improve work relationships, build morale, drive productivity, and improve retention by over 25% at Denver Service Center (UDV).
  • Provided HR policy guidance and interpretation.
  • Provided guidance and input on workforce and succession planning.
  • Identified training needs for teams and individual leaders, as well as participated in evaluation and monitoring of training programs to ensure success.
  • Served as coach and mentor for members of leadership team.
Human Resources Generalist, 02/2018 to 01/2020
Company Name, , Denver, CO
  • Recruited, interviewed, and facilitated hiring of qualified job applicants for open positions; partnered with departmental managers to understand KSAOs required for openings.
  • Hired 100+ hourly employees in 8-week timeframe to staff grocery delivery program in Northern Colorado; helping drive sales and overall customer satisfaction.
  • Implemented new hire orientation and employee recognition programs.
  • Performed routine tasks required to administer and execute human resource programs.
  • Handled employment-related inquiries from applicants, employees, and leadership. Escalated complex and/or sensitive matters as necessary.
  • Attended and participated in employee disciplinary meetings, terminations, and investigations.
  • Maintained knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
Human Resources Assistant, 05/2016 to 02/2018
Company Name, , Fort Collins, CO
  • Maintained accurate and up-to-date human resource files, records, and documentation.
  • Answered frequently asked questions from applicants and employees, escalating more complex questions to appropriate senior-level HR staff or management.
  • Acted as liaison between organization and external benefits providers and vendors.
  • Assisted with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations.
  • Managed small events budget of $6,000 annually.
Master of Arts: Human Resources Management, Expected in 2019
Colorado State University - Fort Collins, CO
Bachelor of Arts: Philosophy, Emphasis in Ethics & Public Policy, Expected in 2016
University of Northern Colorado - Greeley, CO
  • Society for Human Resources Management (SHRM)
  • Northern Colorado Human Resources Association (NCHRA)
LinkedIn URL

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School Attended

  • Colorado State University
  • University of Northern Colorado

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