Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dynamic Human Resources Generalist with 10+ years of experience managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation. Goal-oriented Human Resources Specialist with 10+ years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.

  • Developed and facilitated company-wide "town-hall meetings" to address discipline, code of conduct, FMLA policy and benefits issues.
  • Introduced the first formal performance review program, creating a flexible and well-received tool used company-wide.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Leave of Absence Transitions
  • Affirmative Action Guidelines
  • In-Person and Telephone Interviewing
  • Work Complaint Handling
  • Management Consulting
  • Policy Interpretation
  • Employee Orientation
  • Networking and Partnership Development
  • Employee Hiring
  • Transfer Coordination
  • Decision Making
  • Policy and Procedure Writing
  • Industry-Specific HR Regulations
  • Spa Operations
Work History
Human Resources Generalist, 07/2020 to Current
Kik Custom ProductsFort Worth, TX,
  • Increased branch revenue by informing customers of available products and their benefits.
  • Created market and customer-specific marketing solutions for company core products.
  • Developed methods to establish and clarify customer needs and concerns.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Facilitated initiative to address disparities in hiring racial and ethnic minority applicants.
  • Enabled transition of 50 employees from paper time sheets to electronic, eliminating manual time entry
Salon Owner/Operator, 10/2019 to Current
Colonial LifeSan Juan Capistrano, CA,
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Devised processes to boost long-term business success and increase profit levels.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
  • Increased sales by 10%
Remote Sales Manager, 03/2010 to 12/2015
Roosters Men's Grooming CenterFolsom, CA,
  • Managing organizational sales by developing business plan that covers sales, revenue, and expense controls.
  • Meeting planned sales goals.
  • Setting individual sales targets with sales team.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Held weekly meetings with employees to identify techniques to overcome sales obstacles.
  • Negotiated business transfer worth $10,283 in gross annual income.
  • Organized promotional events and interacted with community to increase sales volume.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Salon Manager, 01/2009 to Current
Wiggie IncCity, STATE,
  • Sell to key retail accounts.
  • Contact new and existing customers to meet and exceed sales objectives.
  • Organize, rotate, and stock shelves during each store visit.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Handled employee scheduling and coverage needs during business hours.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Directed marketing initiatives that increased business by 75%.
Bachelor of Arts: Psychology, Expected in 05/2018
Fisk University - Nashville, TN

Professional development completed in Business
Relevant Coursework Completed: Accounting & Marketing

High School Diploma: , Expected in 05/2013
Summit View West - Culver City, CA,
  • Debate Team
  • Student Council
Additional Information
  • AWARDS , Four Year Sales Champion Top Salesman of the Month (six months in a row)
  • Society of Human Resource Management
Sign Language:
Limited Working

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School Attended

  • Fisk University
  • Summit View West

Job Titles Held:

  • Human Resources Generalist
  • Salon Owner/Operator
  • Remote Sales Manager
  • Salon Manager


  • Bachelor of Arts
  • High School Diploma

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