Dynamic Human Resources Generalist with 10+ years of experience managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation. Goal-oriented Human Resources Specialist with 10+ years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Accomplishments
Developed and facilitated company-wide "town-hall meetings" to address discipline, code of conduct, FMLA policy and benefits issues.
Introduced the first formal performance review program, creating a flexible and well-received tool used company-wide.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
Leave of Absence Transitions
Affirmative Action Guidelines
In-Person and Telephone Interviewing
Work Complaint Handling
Management Consulting
Policy Interpretation
Employee Orientation
Networking and Partnership Development
Employee Hiring
Transfer Coordination
Decision Making
Policy and Procedure Writing
Industry-Specific HR Regulations
Spa Operations
Work History
Human Resources Generalist, 07/2020 to Current Kik Custom Products – Fort Worth, TX,
Increased branch revenue by informing customers of available products and their benefits.
Created market and customer-specific marketing solutions for company core products.
Developed methods to establish and clarify customer needs and concerns.
Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Coached new team members on service techniques and provided scoring through quality assurance program.
Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
Developed and enforced company policy and procedures relating to human resources activity.
Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
Facilitated initiative to address disparities in hiring racial and ethnic minority applicants.
Enabled transition of 50 employees from paper time sheets to electronic, eliminating manual time entry
Salon Owner/Operator, 10/2019 to Current Colonial Life – San Juan Capistrano, CA,
Put together realistic budgets based upon costs and fees for successfully operating business.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Created and monitored promotional approaches to increase sales and profit levels.
Devised processes to boost long-term business success and increase profit levels.
Built and deployed operational procedures, training programs and administrative systems to handle needs.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
Increased sales by 10%
Remote Sales Manager, 03/2010 to 12/2015 Roosters Men's Grooming Center – Folsom, CA,
Managing organizational sales by developing business plan that covers sales, revenue, and expense controls.
Meeting planned sales goals.
Setting individual sales targets with sales team.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Held weekly meetings with employees to identify techniques to overcome sales obstacles.
Negotiated business transfer worth $10,283 in gross annual income.
Organized promotional events and interacted with community to increase sales volume.
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Salon Manager, 01/2009 to Current Wiggie Inc – City, STATE,
Sell to key retail accounts.
Contact new and existing customers to meet and exceed sales objectives.
Organize, rotate, and stock shelves during each store visit.
Scheduled employees to maintain adequate coverage during business hours.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Handled employee scheduling and coverage needs during business hours.
Controlled inventory by tracking expenses, purchases and shelf stock.
Achieved personal sales goals by upselling products to meet individual needs.
Directed marketing initiatives that increased business by 75%.
Education
Bachelor of Arts: Psychology, Expected in 05/2018 Fisk University - Nashville, TN GPA:
Professional development completed in Business
Relevant Coursework Completed: Accounting & Marketing
High School Diploma: , Expected in 05/2013 Summit View West - Culver City, CA, GPA:
Debate Team
Student Council
Additional Information
AWARDS
, Four Year Sales Champion
Top Salesman of the Month (six months in a row)
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