Human Resources Generalist Resume Example Lineage Logistics

HUMAN RESOURCES GENERALIST

Summary

Reliable [Job Title] with [Number] years of experience overseeing daily activities within HR department. Effectively supported recruitment, onboarding, benefits administration and other human resources functions. Strong knowledge of employment laws and outstanding conflict resolution skills.

Experience

Lineage Logistics - Human Resources GeneralistKearny , NJ05/2020 - Current

Oversaw new employee onboarding procedures from initial training to skill development.
Conducted all employee hiring and exit interviews.
Implemented new systems to optimize HR management and structure.
Engaged in data collection, identified organizational needs and development solutions.
Provided HR consultation services to leadership and department heads, such as payroll administration, 401K and OSHA compliance, benefits and workers compensation.
Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Worked with senior-level management to create fair and consistent HR policies and procedures.
Researched employee relations issues and conducted meetings with employees and supervisors.
Conducted benefits administration for [Number] benefit-eligible employees.
Created and implemented in-house employee career path program for succession planning.
Created and managed more than [Number] confidential personnel records.
Developed and enforced company policy and procedures relating to all phases of human resources activity.
Developed more than [Number] employee handbooks, including design and layout.
Utilized HRIS to document and organize benefit data for [Number] accounts.
Conducted background checks, reference checks and employment verification.
Maintained records of personnel documents, including payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
Onboarded new staff and facilitated new hire orientation.
Accomplished multiple duties, including strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge effectiveness of implemented programs and update or align new company objectives.
Supported [Number] employees at all levels, including executive leadership.
Reviewed federal and state laws to confirm and enforce company compliance.
Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep all changes up-to-date.
Introduced in-house employee career path program to increase long-term business success.
Facilitated transition from paper to electronic time sheet for [Number] staff, improving flexibility and eliminating manual entry time.
Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.
Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
Completed reports and employment forms such as I-9 and W-4.
Created and modified job descriptions within all departments.

Chandler Signs, LLC - HR and Recruiting SpecialistCity , STATE04/2019 - 05/2020

Planned and executed recruitment events to bring in area candidates.
Cultivated lasting partnerships with local hiring agencies, resulting in increased productivity.
Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
Sourced, qualified and conducted screening interviews with job candidates.
Organized applicant drug tests and obtained results.
Negotiated candidate salaries and prepared employment contracts.
Managed and updated recruitment ATS and CMS software.
Prepared candidate lists for hiring manager consideration.
Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
Prepared and posted job opportunities on online job boards and monitored responses.
Kept company in compliance with EEO requirements.
Thoroughly explained employee handbook during new employee orientations.
Oversaw administration of employee benefits and compensation.
Oversaw enrollment of new employees and company-wide yearly enrollment period.
Checked accuracy and completeness of benefits applications and documents.
Managed employee benefits, workers' compensation, health and pension programs and 401K plans.
Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Reviewed employee enrollments to verify accuracy, inputting all information into company's database.
Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Maintained thorough and current personnel handbooks and records.
Prepared and structured employee files to securely store HR and payroll documents.
Reviewed employee time sheets for accuracy and maintained accurate records in company system.
Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
Developed and maintained training materials and benefits packets for new hires.
Scheduled new hire orientation, guided new hire through on-boarding and explained new hire documentation requirements to facilitate HR processes.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.

Zilis, LLC - Tier II Ambassador Support SupervisorCity , STATE09/2018 - 04/2019

Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Collaborated with others to discuss new [Type] opportunities.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
Created training manuals targeted at resolving simple and difficult customer issues.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Automated contact management system to maintain efficient client organization.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Interviewed, hired and trained new quality-focused customer service representatives.

Skills

Regulatory compliance
Personnel engagement
Policies implementation
Payroll expertise
Staffing and recruiting professional
Benefits administrator
HRIS applications proficient
Off-boarding
First Aid/CPR
Administrative support

MS Office
Team building
Relationship development
Communications
Organization
Supervision
Process improvement
Planning and coordination
Insurance billing
Customer service

Education and Training

Associate of ArtsColumbus State Community CollegeCity, State12/2015

Resume Overview

School Attended

Columbus State Community College

Job Titles Held:

Human Resources Generalist
HR and Recruiting Specialist
Tier II Ambassador Support Supervisor

Degrees

Associate of Arts

Human Resources Generalist Resume Example

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