Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Executive Profile
To obtain a position with advancement opportunities in which I can utilize and enhance my human resources experience.
Skill Highlights
Microsoft Office (Word, Excel, PowerPoint), RIMS, Managed Care Revolution, Travis COBRA, ADP, Ultra 32, KRONOS, Peoplesoft, HRIS-eTess, QuickBooks, Paylocity, Paycom Email, Internet, fax, Opex 51 machines, PBX multi-line Extensive knowledge of Group Health Benefits, COBRA & HIPAA laws and regulations, Human Resources procedures, multitask capabilities, federal and state employment laws, ADA, FMLA, LOA, OSHA, and Non-Subscriber Plans, Workers Compensation , DOT Regulations savvy
Core Accomplishments
Introduced the first passive Open Enrollment process.
Transitioned the e-Verify program into full compliance.
Trained and mentored over 60 construction workers, general laborers and apprentices.
Revamped the orientation process for all new hires, which was implemented company-wide.
Designed a standard exit process and interview survey that was implemented permanently.
Professional Experience
Human Resources Generalist, 01/2014 to Current
Marco TechnologiesBelleview, FL,
  • Bilingual HR Coordinator to 360 manufacturing, construction, California Union and Dallas Corporate office personnel and the Human Resources Department.
  • Perform a variety of duties including but not limited to background checks, drug screens, process injury reports, workers comp claims, follow up on treatment plans and manage FML, new hire orientation and payroll.
  • Required to interact with all levels of employees on HR/Benefit related issues, benefit invoicing, process paperwork, file, maintain logs and perform general office duties for the HR department, heavy data entry in HRIS system, preparation of HR/Payroll reports and documents Partner with employees and management staff to maintain a positive work environment Provide counsel to management staff relating to disciplinary process and coordinate employee disciplinary actions/suspensions/terminations for region with Corporate Human Resources in Florida.
  • Ensured consistent application of all company policies and procedures Employee relations; conduct investigations when reported and inform Corporate HR Director Worked with Construction and Manufacturing Supervisors, Plant Managers and Director of Operations to maintain proper staffing levels due to business needs Interview and conduct pre-employment background verifications Processed new hires, audit new hire paperwork for completion in Paylocity system which later moved to ADP, conduct new hire orientation Processed employee updates, changes, and terminations within various systems Processed unemployment/employment verifications and attended unemployment hearings Provided coaching/counseling to all levels of employees by developing a trusting and respectful relationship; visible and available to all employees; served as an advisor to employees Held annual open enrollment meetings; liaison between benefit carriers and employees to resolve benefit issues; Organized health fairs: to include flu shots, vision and blood pressure checks with local clinic Managed and processed paperwork for FMLA and STD, contacted Corporate HR Managed Worker's Compensation process, worked with claims adjusters and followed up with employees Managed Paid Time Off (PTO) bank tracking for all associates including exempt employees Created & maintained personnel files, worker's compensation files, FMLA/STD files.
Operations Supervisor, 05/2006 to 03/2013
Leprino Foods CompanyGreeley, CO,
  • Bilingual Supervisor with Human Resources support to75direct reports and 500 call center operators for the US Citizenship and Immigration Services department.
  • Maintain attendance records, employee schedules, submit payroll information as required and to support administration in an accurate and timely fashion.
  • Create and maintain employee files, ensure that they are secured and maintained confidential.
  • Contribute to discussions, actions, and projects as well as help resolve indifference or conflicts by identifying common ground and exploring potential solutions.
  • Provide meeting leadership, management, and facilitation; prepare for meetings in advance and support department projects as needed including any special assignments/working hours.
  • Provide accurate and efficient information to our customers by phone as well as trouble shooting assistance and technical support.
  • Walk the floor to ensure that the customer care operators are performing their jobs adequately as well as answer any program related questions they may have.
  • Assist the Manager with daily, weekly and monthly reporting duties as well as cooperate with peers to build consensus and share responsibilities.
  • Establish and document a tailored strategy quality plan for the performance of quality assurance activities for assigned project or task.
  • Mentor new representatives who join the team and assist other team mates as needed.
  • Develop and maintain standardized quality assurance documentation for projects and tasks to include quality metrics.
  • Report at least 30 monitors per week and document accurate call information.
  • Ensure documentation complies with established software development standards, policies and procedures or best practices.
  • Conduct assessments and evaluations through independent analysis and interpretation of objective and subjective evidence to verify compliance to established standards and applicable Quality Plan.
  • Determine level of process and product quality while reporting findings, escalating unresolved issues to appropriate management levels as well as researching alternative solutions to problems.
  • Communicate analysis findings to the appropriate levels of management verbally and through the preparation of periodic written reports.
  • Ensure staff performance, quality, productivity and attendance standards are met; post statistics as appropriate.
  • Follow up by monitoring progress and results as well as taking appropriate counter measures.
Human Resources Assistant Manager, 01/2005 to 04/2006
Nestle InternationalPittsburgh, PA,
  • Data entry such as applications, job orders, new companies, attachments and new hires.
  • Visit Clients and cater to them while building relationships with the clients.
  • Recruiting to fill open job orders and sending new hires to work for our clients.
  • Trained the recruiters on staffing field employees (interviews, drug testing, and background checks), data entry (processing applications, completing I-9 & W-4 forms) and customer service (for clients & field employees).
  • Ran background and social security verifications as well as drug testing in-house employees.
  • Take care of the workman's comp (temporary) investigations and filing the appropriate reports as well as responding to the State in a timely manner.
  • Interview prospective candidates and process voluntary and involuntary terminations.
  • Deliver time tickets and pay checks to designated companies.
  • Check in the field employees to the designated work site to ensure that the clients order was properly filled as well as to collect the payroll information for our field employees from the clients (work sites).
  • Contribute to discussions, actions, and projects as well as help resolve indifference or conflicts by identifying common ground and exploring potential solutions.
  • Provide meeting leadership, management, and facilitation; prepare for meetings in advance and support department projects as needed including any special assignments/working hours.
  • Review financial analyses including budgeting, trend analysis, forecasting, correcting, and financial modeling.
  • Collect budget, monthly forecast and other financial information; interpret, summarize and upload the information to financial systems to provide information about profit and loss.
  • Assist and analyze in developing financial controls, procedures, systems, and forecasting techniques to evaluate contract/program status and ensure compliance with government and customer requirements as well as develop and maintain financial statements using accounting and budgeting software in order to provide financial statements and reports to the corporate office.
  • Develop executive reports using database structures and end user interfaces to provide information to the appropriate personnel as needed.
Recruiter/Trades/HR Generalist, 10/2003 to 06/2004
PDQ Temporaries / ASAP ConsultantsCity, STATE,
  • Process new hire applications (interviews, drug testing, and background checks), data entry (processing applications, completing I-9 & W-4 forms) and customer service (for clients & field employees).
  • Go out to job fairs and work with the Texas Workforce commission.
  • Responsible for ensuring staff performance, quality, productivity and attendance standards were met; to satisfy client needs.
  • Conduct training and orientation for the field employees both in Spanish and in English.
  • Responsible for running background and social security verifications for all field employees.
  • Testing the technical applicants for various skilled positions on each company's designated software.
  • Data entry such as attachments, new hires and applications while posting job openings on the Internet.
  • Provide On-site Supervisory for approximately 200 field employees at the Ameriquest field in Arlington with only one assistant.
  • Facilitate new hire orientation and safety training.
  • Interview prospective candidates and process voluntary and involuntary terminations.
  • Maintain field employee attendance records, schedules, process employee paperwork, submit payroll information as required and to support administration in an accurate and timely fashion.
  • Check in the field employees to their designated work site in my own 15 passenger van.
  • Answer heavy phone lines (8) and (1) fax line as well as cold call the companies for any orders (Provide a 24/7 on call and answering service twice a month).
Education
Human Resources Generalist Certification - HRtrainingcenter.com -October 2014: , Expected in Present
Texas Tech University - Lubbock, TX
GPA:
B.U.S: Organizational Leadership & Human Resources Development, Expected in
- ,
GPA:
Organizational Leadership & Human Resources Development
A.A.S: Business Management, Expected in May 2014
Cedar Valley College - Dallas, TX
GPA:
Business Management
Professional Affiliations
Current SHRM member - (Society for Human Resources Management ) Current Dallas HR member-HR Connect Current Notary Public for the State of Texas - (Commission expires 09/02/2018) Current member of American Association of Notaries
Languages
Bilingual: Spanish/English
Skills
accounting, ADA, ADP, Benefits, budgeting, budget, call center, coaching, com, counseling, client, Clients, customer service, customer care, Data entry, database, documentation, Email, Employee relations, English, fashion, fax, filing, financial, financial modeling, financial statements, forecasting, forms, general office duties, government, HRIS, Human Resources, HR, interpretation, invoicing, KRONOS, leadership, Director, meetings, Mentor, Excel, Microsoft Office, office, PowerPoint, Word, monitors, organizational skills, Payroll, PBX, Peoplesoft, personnel, policies, profit and loss, progress, Quality, quality assurance, QuickBooks, Recruiting, reporting, researching, RIMS, safety, software development, Spanish, staffing, statistics, strategy, Supervisor, Supervisory, teamwork, technical support, phone, trend, trouble shooting, vision, written

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School Attended

  • Texas Tech University
  • Cedar Valley College

Job Titles Held:

  • Human Resources Generalist
  • Operations Supervisor
  • Human Resources Assistant Manager
  • Recruiter/Trades/HR Generalist

Degrees

  • Human Resources Generalist Certification - HRtrainingcenter.com -October 2014
  • B.U.S
  • A.A.S

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